If you want quality pharmaceuticals and fast service, this is DEFINITELY NOT where you need to go. First of all, I've never written a negative review anywhere, but these people are incompetent and it needs to be known. Every time I've called, it's taken 10-15 minutes just to reach the right person. It took me over 30 days to receive my prescription, partly because they sent out the package with a completely random, wrong unit # on it. Although I made several calls to QSP trying to find my medicine, none of them were productive and all of them wasted 10-15 minutes of my time. After I tracked down the package, (it went to the penthouse unit in my building for some reason) no one called to offer an apology, discount or even an explanation. However, two weeks later I did receive a call from QSP saying my prescription was ready. Oh yes, the same one I had already received. Wow. What a joke. read more

Once I was transferred to the right person, the pharmacy associate was really nice and very helpful. It is getting to the right person and department that is a problem. There was a delay in getting the prescription filled, but once everything was in order, I received a call back as promised. When I called for the refill, getting to the right person was again a problem, and the person was almost rude. But once the right department was on - everything went o.k. The shipping is done by a private carrier of some sort, and there was a mix up twice. They were supposed to ship it to work, but the person I spoke with had no idea where the package was actually shipped and when. There is a lack of communication between the shipper and the call center. But the 'specialty department' is o.k. and very helpful and nice. read more

My mother almost died with these people screwing around with her medications. The prescriptions were sent in on a Friday, we didn't hear from them for 7 days when they called to verify my mother's insurance. Then it took another 5 days, from what I was told, for them to order her medication & send it out. Then they sent it by some fly by night Delivery Company who just left her medications in the yard, without a signature as we requested. So from the day of the doctor's visit to when I picked her meds off of the front yard took 14 days, and my mother ran out of her previous medications on the 9th day, and had to be hospitalized on the 10th day. Then when I complained, all I got was some heavy breathing woman who said she was the manager & kept apologizing. If I could sue these people I would, but all I could do was transfer my mother's prescriptions to CVS. read more

First time I've ever reviewed anything, anywhere EVER! BEWARE - this pharmacy provides the worst customer service I've ever experienced. They transfer you around from person to person; place you on hold forever; take forever to deliver prescriptions; and don't communicate with their customers. They told me they had to contact my doctor to authorize a refill that was remaining on my prescription because the medicine dispensation changed. Then they never bothered to call me to say my doctor denied the refill. Two weeks later and I'm out of medication because of these incompetent people NEVER, EVER do business with them if you can avoid it. I know I won't be - regardless of where my doctor says I have to go. read more

It took awhile to reach someone and when a recording said I could leave my name and phone number to be called later, it went on to say the message system was full. Called back later and spoke with Anna-Lisa who was polite, efficient and kind. The service to deliver my prescription was supposed to call me before they arrived. The driver said he didn't notice he was supposed to do that until he got to my address. Hopefully it will work better next month, What I meant by calling me is when the driver is working the way down his list and he calls about two or three stops before his gets to my address so I can get back home if I am out. I don't want to stuck at home all day the day my drug arrives. read more

This company is terrible. My doctor said she only fills prescriptions through them (which isn't true) and that the rebates they offer save patients money (again, not true). My refills were 2 weeks late last month due to system downtimes. This month, I had to play phone tag with them REPEATEDLY because they said my CC with plenty of funds on it had declined, when in reality, the folks they have on the receiving end of the calls simply don't know how to enter credit information properly. Even after the 3rd attempt I asked to stay on the line until it went through, they said no, and then I got a voicemail that it had not worked and had to call them back a 4th time and repeat my CC number 4 times again just to make sure they knew how to enter it properly. Now once again, my prescriptions will be late because this process has been going on ALL WEEK. Go to CVS or Walgreens and save yourself the headache. read more

STAY AWAY from this Pharmacy. Recommended by the dermatologist office as a great new pharmacy that delivers to your home by messenger with great personal service - (she was sold on this new service). This turned out to be the worst experience with any pharmacy that I have had in my adult life. It would have been funny if it had not been so painful. They missed the ball at every throw, never called me the day they got the doctor's fax (I had to chase them down two days later). They were unable to get their computers working; their co-payments that were high and I later found out that they had not applied some of the discounts, which saved me an additional $35. They provided both the doctor and I with misinformation about how they deliver and finally bad-mouthed the doctor claiming that the doctor had mis-represented their services! Based on my own conversations with their customer service representatives - they presented two different pictures of how they would deliver, but none of them involved messengers to my door. Instead they mentioned using Lasership and Fedex - not what they told the doctor. They told the doctor they would take payment at delivery but on my fifth call their telephone representative said payment must be made by phone, which made me nervous since my credit was stolen (elsewhere) 9 weeks ago. They got the credit card number by phone but still have not run the card 24 hours later. TODAY is now 14 days that I have waited for these prescriptions and I don't even know when I will get them. The medications I filled were dermatology related, if you are waiting for things like heart medicines you could be taking your life in your hands waiting for this pharmacy to fill your prescriptions in a timely fashion and meet it's promises. read more

My doctor called in a prescription on Thursday late afternoon and I followed up before 5pm the same day with my insurance information. They said they had to verify it and would call me back with copay information. They did not call by mid-afternoon Friday so I called them and was told it was 'in-process'. They did not call Saturday. I called them late in the morning on Monday, was first told they were waiting for info from my doctor, then was transferred to "intake" and was told it was ready and my copy would be $0. They offered to email me FedEx tracking info which I did not receive until Tuesday evening which indicated the prescription was picked up at their site around 6pm Tuesday. I just received it today - exactly one week later. In this day and age it seems ridiculous for this kind of turn around time. Why can chain pharmacies verify insurance in minutes but it took QSP days? Why would it take them more than 18 hours to stick a tube in an envelope and have FedEx pick it up? Will not be using this pharmacy again. read more