I can't believe this place is still in business. A year or so ago my wife took my Husqvarna trimmer in because it was leaking fuel. I thought if I took it in they go through it and service it. Well it didn't leak for a while but a couple months ago it started leaking worse. I took it somewhere else and they told me the fuel lines were never replaced. Well today I went in to buy an attachment and was told the beat up dusty floor model with no paperwork was what they had. I said well just order me one so it's in the box. The lady behind the counter who couldn't make a decision without calling the owner was told I'd have to pay freight. Are you kidding me? They will no longer get any business from me or anyone I know. I will never send anybody to this disaster of a business. DO NOT BUY ANYTHING FROM THIS PLACE. read more

I've had multiple bad experiences there so I am always reluctant to go purchase parts there. I needed a new pull cord though so I went to go purchase one there (figured I'd bring my saw in to get the right part the first time) he took off the cover plate and walked away (I assumed he was looking for the part) without letting me know he will be charging me for this service he installed it so I thought maybe it was a free service since it is so simple .. nope charged $30 for about 10 minutes. I told him I was unhappy with being charged for the service without being notified, he says " do u ever do any work for free" no but I communicate and let my customers know my fees/conditions. I was warned from Dr. L. that his customer base is so small that whenever he gets customers he tries to get as much money as he can and this just proves it. And that's why everyone goes to Stroups in Redding. read more

I needed a carburetor for my lawn mower. Quality charged me $84. Talk about over priced! The exact same carburetor was $20 at Amazon. I will never go to purchase anything from them again. The clerk would not look me in the eyes at all, which indicates they are not being honest. When I challenged the price, he made the comment that everything has gone up. Unless you are wealthy, don't bother with Quality Saw & Mower. read more

I brought in my Husquvarna chainsaw in after being told by Al's Saw Shop that it needed a complete rebuild. The technician at Quality Saw and Mower diagnosed that it only needed an ignition module repair. The saw now runs great. I worked the saw 6 hours yesterday without a hitch. When confronting Al's about the mis-diagnosis they took a crack at the technician at Quality Repair. I'm glad I found a new (honest) small engine repair shop. I've already dropped off more equipment for servicing. Thanks Quality! read more

I have a lawnmower that I used last year. So when I ehent to start it this year I had no luck. Because I live just around the corner from this place, I thought hum! I'll just walk it over there, and have it tuned, and also they can put a new air filter cover. You see I lost the old cover last year. So, I walk it over there and tell them to please tune it up. Get it running for me. The old short gentleman with white hair and glasses tells me. Ok it will be a week. I give home name and all necessary info and leave. Enter one week later. Hi I'm such such. Is my lawnmower ready? After rustling of papers. No it will be ready later on today. I'll call you. I wait no call. Wife please go pick up mower today. Wife, ok. On way home from work. Wife did you pick up mower. Wife, no it wasn't ready. And it will be $225.oo. me WHAT! yes he said there's all kinds of stuff wrong with it, and they had to order parts. Me, ahh no thank you. He tells my wife " I just ordered the parts. Which turned out to be. A carburetor, and air cleaner cover. My wife, unconfrotentional says ok and leaves. Ahh no thank you. I go to the business and after 20 minutes of waiting. Cause there was TWO (2) costumers before me. I asked for my mower. I explain the fact that it was not ready when he said it would be, then failed to call when he said he would, and on top of that wants to charge $225.oo remember this is suppose to be a full service shop. The carb is appr.$25.oo and the cover with the little filter sponge is about $10.oo Maybe 2 hrs to take it apart and put back together by the "PROFESSIONAL " technicians he's got working there. I said get my mower now. He says there's a $40.oo estimate fee. I said you never gave me an estimate. He gets very upset. He says get out I'll bring your mower out to the street. He brings the mower out in parts. I go back in and put a $20.oo spot and the counter, and say for your troubles. Can you say unprofessional, can you say PRICE GOUGING!! can you say praying on the unknowing public. Beware of this place. They WILL RIP you of! read more

My saw has been sitting in this shop for about 3 weeks was told when I dropped it of that it would be taken to a different store for repair because their mechanic is on vacation saw was never taken anywhere and has sat at this shop for three weeks I use this saw for firewood and have a limited amount of time to cut they don't seem to care about that at all so now I'm going to short of firewood this year because this business did not do what they said they were going to do I bought this saw from their sister company in red bluff and was told that they would take care of me but that has yet to happen after I do get my saw back if ever I will never do business with any of the three companies they have can't believe I spend 1000 dollars on a saw for it to only last a year of light use and now it just sits in their shop waiting to be fixed really not happy with the customer service I'm receiving at this company at all if I was a manufacture I would not let this place sell my Products as they are very unorganized and unprofessional and don't get stuff done in a timely manner very disappointed read more

I decided to go here and have my chainsaw chain sharpened instead of going all the way to Redding to Stroup's Power equipment. The service was absolutely horrible and the Lady that was working behind the counter seemed very stressed out when my assistant dropped off the chain early Friday afternoon he said she threw her sunglasses on the floor and was very rude to him. They said they would call as that afternoon to pick up the chain and they never called I had to go in there Saturday afternoon to pick it up and she had quoted me the wrong price and also was very rude. I will absolutely never go there again. read more

I purchased a Husqvarna chain saw and decided the first nice day start it up. I purchased new gas had Stihl two cycle oil to add and stabslizer. It would not start. I then called Husqvarna. They said to bring it to quality saw in Anderson. I was hesitant due to a previous bad experience with them. I gave the owner Rhonda the case # and what Husqvarna said the called me the next day and said I put bad fuel in and that was not covered by warranty. She wanted $139.00 to replace the carburetor. I of coarse called Husqvarna and told them quality saw was a rip off scam artist. I waited a month and no word when my saw would be ready. Again i called Husqvarna and the said the needed a new ignition module. Which is not affected by the fuel. Ispoke to every dept at Husqvarna and sent them photos of the fuel my receipts and the concluded it was the ignition module. I still waited for my chain saw. After Quality Saw ordering the wrong part i got my saw back a month and a half later. Rhonda still tried to charge me the $139.00 for the carburetor. Husqvarna agreed to cover all on the warranty since the saw had never been used. BEWARE of Quality saw in Anderson, they are not a reputable business. read more

Very knowledgeable and helpful people. My weed whip stopped and wouldn't start. I took it in, and they dropped what they were doing, had their mechanic look at it for 5 minutes and he was able to accurately diagnose the problem. read more

Disappointed at the tune of almost $250 for a repair. Ok 1st off this is for a stihl pole saw. This saw was running, only issue was, it would start to starve for fuel when pole saw was raised & started to cut limbs. other wise runs beautifully. I say find issue, & then replace fuel line in tank, as I was certain this was the issue. Anyway, & pick up saw, only to find they rebuilt carburetor, Ok i'm good with this, then get the bill, $235.38. this was for carb, valve adjusting kit, hoses, & labor, + whatever else. Ok fine, pretty hi IMHO, but is what it is. Now when using saw, it stumbles when you first hit the gas (never did this before, even when it was not working right) also runs kind of rough now. So take it back, guy (JIM) runs it, at full throttle, as I can here him in back ( clearly stated it was on first hitting gas) so long story short. Jim hands it back saying everything is fine (it clearly was not) he could of keep it & checked it better, but don't think that's the way this shop runs. So now own a very expensive pole saw, that does not run properly. Now I'm a firm believer in Reviews, so I posted for others. Have work done at your own risk here. As I'll never go back there again, & will detour friends for making a mistake also.... read more

I moved to the area six years ago and was looking for a place that could service my small engine equipment. I can't express how lucky I am to have found QSaM. They always have parts in stock and their service expertise has always been of highest quality. Glad I found you. read more

LET THE BUYER BEWARE! Brought my old Echo chainsaw in for repair because it wouldn't start, diagnostic done, was told the carburetor was bad, scoring on the piston, seals bad, air leaks numerous other things reported, estimate about $300! Basically told not worth fixing. Bought another Echo for $670.00 and asked for my old one back, was charged $30.00 for diagnostic. Recieved back a box of loose parts, took them home, reassembled the saw and it started right up!! First pull!! Works great! Now I feel that this isn't right! Tried to return the unneeded new saw the next morning and was told that would have to be charged a 20% restocking fee!!! That's 20% or $134.00 for them taking the saw off their shelf, putting gas in it, starting it up, turning it off and handing it to me! So far I haven't even pulled the cord, not once! I guess it's a $700.00 lesson on who I don't want to do business with... read more