Always good customer service and pleasant to deal with. Plus my clothes are always cleaned well

Quality Plus Cleaners is by far the WORST dry cleaners I have used in 20+ years of using dry cleaning services. They are not consistent with their turn around times. I have been charged different prices at different times, even being asked to pay more to get my items back in a timely manner. Also, the actual dry cleaning is not good. My suits have been returned with odors and puffed out collars. I do not even care about recovery, free dry cleaning for a year still would keep me from using Quality Plus Cleaners. Do not use this place, save yourself the money, time, and frustration. read more

If I could give negative stars I would. Avoid this dry cleaner at all costs or your clothes will get ruined. I dropped off several pieces of clothing for regular cleaning, none of which had any type of damage or stain. Not only did they stain my suit jacket, when I asked to speak with a manager, two different locations told me they had no way to call a manager. I used their own website to attempt to call a different location only for the number on their own website to be disconnected. Once I finally reached a human being that said she was a "general manager", Channely, she consistently argued with me saying I needed to bring my suit jacket in for her to evaluate if there was more that could be done to restore my suit jacket. I asked how could there be more they could do when they had put a note on the hanger saying they did the best they could....she kept attempting to reassure me to give them a chance to "make it right", to bring it in the next business day and ask for her directly. Not only did I reluctantly take it in to be "fixed", Channely refused to come out of her office to speak with me. After reluctantly leaving my suit jacket to be fixed, there was nothing but silence in spite of being told Channely would call as soon as she had evaluated the mess they had created. It was five days, and multiple attempts before finally someone responded and of course it wasn't Channely....it was Ashley, with customer service saying they had improved the stain they put in my suit jacket and she would have it ready for pick up the next day. After picking it up, yes it's better, which is ironic if they "did the best they could the first time" but the stain is still visible. This is a suit jacket that wasn't cheap, almost $300 that has been discontinued and cannot be replaced. I noticed today another suit jacket that was dropped off with that batch of dry cleaning also has the same oil/grease looking stain in it as well. read more

Quality Plus Cleaners - The note they put on the hanger. - Dry Cleaning Near Me - Tampa, Florida

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They never answer the phone. It is like the phone is cursed. No matter what time a day. Can't leave a message because the call drops before. Embarrassing read more

Great costumer service , very happy with the service!! I recommend it, they delivered my clothes very clean and well ironed read more

Worst experience I have ever had with a drycleaner. They lost my favorite shirt and wouldn't refund me. The Wesley Chapel staff is ghetto and unprofessional. I will never use them again. Losers! read more

None of the phones numbers listed online work. It is impossible to reach quality plus cleaners home home delivery service if you have a problem Do not use this dry cleaners read more

As a follow-up to my review Jul 15, 2025 concerning Quality Plus Cleaners; although they did lose a dry cleaning item and was unresponsive in regard to any corrective action, Chanelly contacted me and immediately offered consideration. Sounds like she will be taking positive action in resolving their shortcomings. read more

I dropped three shirts and a pair of slacks off to be dry clean three weeks ago two shirts and a pair of slacks came back. The last shirt is missing and they can't find it and they will not pay me for it. The woman in the store said the owner will not call me back and told her it is up to her to find my shirt. In the meantime I am down one dress shirt and had to buy a new one. This cleaning company is by far the worst, stay clear of them read more

I have been using this location for a number of years never had a problem. Great staff always nice.

The alteration team is a joke and unfortunately not funny, but rather frustrating. I put 4 pair of pants for alterations and they all came back with issues in fact, two only had hemming but no taper. When, I asked for a redo the seamstress Natalia went on her phone for google translate to explain to me and Peter (I guess counter manager) that she did half the work and followed what the other seamstress wrote (she wanted to express how the other lady is very good) although when she saw how high the pants were her response was that's where you agreed for them to be otherwise they would not have marked there for her to hem....really, as if I would have agreed. Natalia said, no redo, although already paid... you have to pay again.... I also find the game of, no one added your coupon, as if you would use them without it based on their normal rates.....No thank you!!! read more

STAY AWAY! They are unable to keep to their own timelines and often didn't have my shirts ready when promised. To top it off, the last two times I used Quality Plus Cleaners off of Race Track Rd. near Tampa Bay Downs they lost my clothes. They didn't admit it at first and said a couple of items were not done. Returned two days later and the same, both times. I demanded that they give me back my dirty shirts the second time around, to take elsewhere and then the story... "We are not able to located your shirts. Give us a week or two and come back". I replied NO and sat in the drive thru pickup until the owner came out. Terrible service! They lose your clothes and the worst part, THEY DON'T CARE!!! Deserves 0 stars! read more

They lost a dress and so far the clerk refuses to acknowledge this. I dropped my dry cleaning off via the drive up, and I am positive I included a dress which simply was not in the count on the receipt. It is "my bad" for not checking, but when I went back, the clerk treated me rudely and could only tell me that I'd not given her the dress. It did not disappear, except perhaps in some odd bag or in the factory. They'd also misplaced the belt to my raincoat in the same order, which they did find. DO NOT USE this dry cleaners. They are costly...and not just because they charge a great deal!!! I'd give them less than one star if it were possible. read more

It's hard to review a dry cleaners but not if it's Quality Plus! Conveniently located locations are available throughout Tampa, I love their drive-through service and the extra value service for the "black bag" customers! I love being able to throw the dry cleaning into the black bag, and all of my preferences and personal information are tagged on the outside so that I can just drop and go. I receive expedited service and advanced emails with discounts and coupons attached. I hate that I can't remember what I paid for the bag, let's just say probably $10? But I have more than made up for it in discounts and expedited service. Quality plus also has an excellent tailor on staff at the Racetrack Road location. I have ordered many items from the Internet and had them hemmed or nipped a bit so that they have a more custom fit. Alterations prices are extremely reasonable and turnaround is quick. I just had a bedskirt altered for a custom headboard, and it was far cheaper than I would have paid to take it to an upholstery person. They use green cleaning products and have a friendly staff that is always willing to go the extra mile. Is dry cleaning glamorous to review? No, but I love a good deal and I love great service even more. I get both of those from Quality Plus. I guess that's why they named it Quality Plus, it truly is! read more

Worst cleaner ever, I have taken garments there twice, the first time nothing was ready even two days after it was supposed to be. The second time they lost my items and I had to go there twice and wait for them to look for them. When they finally found them they charged my $89+ for 8 items (3 mens regular dress shirts, 2 mens dress pants, 3 polo shirts). They made me late to work or I would have argued the price, instead I will take the loss and never return. This is the type of company you want to stay as far away from as you can. I truly feel sorry for the employees there. read more

Having moved to the area from Los Angeles i was utterly shocked to see the prices for dress shirt laundering was triple, triple what Ive been paying on the west coast which is home of over priced everything. To add insult to injury the customer service skills of the young woman working the calendar was breathtakingly bad. She also apparently had a cold and was hacking and smacking all over the clothes, the counter, and herself. No way i was handing her my credit card so I just placed cash on the counter and fled. I was catching a flight the next day and no way i was going to catch whatever she had. Good riddance Quality Plus Cleaners. read more

If you need your clothes on time and do not want to waste your time, I do not recommend going to this establishment. I dropped my clothes Friday morning and they still were not done on Wednesday night (at first they couldn't even find my blazer and tried to give another one)I took home my dirty blazer on Wednesday night without it even being touched. Didn't want to go back the 4th time. No call to me even after we came on Monday and Tuesday to pick up items, knowing it still wouldn't be ready on Wednesday. Tanya B. is apparently the manager and she has a terrible attitude( she was there when I dropped clothes off, no hi no thank you, no BYE. Tried to hand me back my cloth belt w/ no explanation. Let her know I needed that cleaned, too). When I called to speak with manager, she answered. She didn't apologize, she brushed it off because they have 11 stores and my clothes needed more time. No call and not even a "I am sorry." 0 customer service skills. I would be embarrassed if I owned this place. read more

3 months ago the issues with one large order started and I'm still waiting for a courtesy call from the owner and for my last item. No one has called me with an update since my visit 2 wks ago. I have been beyond patient and kept my cool. Enough is enough. This is at their Starkey Ranch location. read more

This has the be the worst cleaners on the planet. Do not take your items there if don't want them damaged! They ruined my 300.00 dollar comforter and would not take responsibility. Told me that I brought the comforter in with the damage. I had only had the comforter set 4 months and took it in because there was a spot on it. They burned the comforter while pressing it and the fabric was totally scorched and now it is unusable. I should have read the reviews first which were TERRIBLE! They would not reimburse me for the damage. I wanted to take the to small claims court but with the pandemic the date would have been many months later. Never ever use this cleaners read more

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Pants hemmed $27.00. Way too expensive. Last year was $17.00. I brought another pair to match thelength.

Let me tell you that I wish I read reviews before going to this place because this place is beyond a joke. I have been through the worst experience getting a bridesmaid dress altered and never have thought anywhere could have been this bad. It is a circus show of a story of the nitemare experience I've been through along with way too much wasted time with this place trying to fix their multiple mistakes. They BUTCHERED my dress in many places, no one can communicate there and they try to translate Spanish and English through a app on a cell phone, the owner said he would make good for the nitemare experience and blew me off. Let's just say STAY AWAY! Let's just say my dress now has one side under my arm pit lower than the other, let's just say I had to spend over 3 hrs of my Saturday morning going nuts trying to fix this dress there and no one understood a word of English to get it done right. This attached picture is just part of the nitemare view of their way beyond ridiculous work. The dress is totally uneven at the bottom. This dress is totally butchered up. It is one of the 3 issues after I got my dress back and the hem is worse now than the first hem job they did! This place is just RIDICULOUS! Stay away! read more

Quality Plus Cleaners - Dry Cleaning Near Me - Tampa, Florida

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I dropped off a suit back in September 2022. got the suit back a week later and they literally shrunk the wool suit by 12 inches. I placed a claim to be reimbursed and it's been 9 months. 9 months of stopping by the store and contacting the main office. Nothing has been done and they do not return calls. this place is horrible. Horrible service all around. Not sure how they can stay in business. They cycle through help like nothing I have seen before. DO NOT USE THIS PLACE to clean your clothes. I would not let them clean a "sock". read more

if i could give a 0 i would this is absolutely the worse company to work for or to bring your garments to i have worked here a few months now hassan the own speaks to his employees so disrespectful the plant looses so many people items an then blames the store fronts. then when a customer comes in mad there items are missing an ask for a manger he tells us were not aloud to tell them his name or location because he dont want to make it right with the customer he just wants us to keep pushing them off an deal with them. he is so unprofessional an for everyone that has an issue with there garments he is located at the racetrac rd location an his name os hassan but beware he is very rude an nasty read more

I'd like to add to my earlier review. On top of all of my previous comment, Quality Plus failed to provide creases as I previously requested. This dry cleaner isn't worth their quality of work at all 1/3 rd of the price they charge. read more

DO NOT TAKE ANYTHING HERE. Be warned, they ruined an expensive dress of mine and they will not do the right thing and replace the dress; dealing with this company is downright miserable. Do not use this dry cleaner. In responses to the owners comment: your solution in fixing the dress was to suggest beige colored shoestrings were an acceptable solution to fixing an expensive dress and before that your employee flat out lied and said the missing parts of the dress were never there to begin with despite me having a video showing that they were on the dress when I dropped it off. People ought to know what they're getting into dealing with your business. read more

As I entered the establishment. I was greeted by 3 nice women. They all gave me their names and the did their job's as soon as I asked them for certain things. Jessica did an amazing job, Elizabeth sewed my garment perfectly and Marlene were all amazing. Whomever is the owner of this establishment needs to know that those women are very professional and they deserve a major raise. They gave me quality service in prompt time. read more

DO NOT USE THIS PLACE. SPARE YOURSELF THE HEADACHE. I used them twice. both time it was a nightmare. first they were supposed to hem sleeves on my husband suit was supposed to be done in 3 days cause we were going on honey moon cruise. well day comes to pick up and they forgot to do it. then rushed it did terrible job. one sleeve was def shorter. then se one time my boss asked me to get his lab coat with his name on it MD and logo. just to dry clean and was supposed to be ready 3 days later again. well guess what they fucking lost it. day 8 they called it's foundcleaned come get it and still charged me $11.67. Like wtf The lady taking order was same one. I reminded hero was one with suit issue so please don't mess it up lmao well they did. She is like an ex crack head looking person. It's sad that's who they have representing there business. Never again for me I am good. read more

My experience with Quality Plus Cleaners has been outstanding. This is due to Sharon at the Safety Harbor store. She is always cheerful and friendly. Her attention to detail, making me aware of possible problems with certain clothing for future cleaning is what a PROFESSIONAL does. You have a gem in Sharon!! Thank you, Milt Levine read more

This cleaners is terrible! I stopped sending anything to them, but my husband still does. His shirts come back with TWO creases in the sleeves, and they don't even line up with where the seam is. His profile says to iron the shirts with the collar open. He constantly gets them back with the collar ironed closed or ironed open but all twisted. He will send in 5 shirts and 2 will be decent but the other 3 will be f'd up. He brought his clothes home today and they were worse than usual. We are done! read more

Sadly this company proudly talks up their high quality, which they believe that justifies the highest price service in Tampa Bay, while failing to deal with customer complaint caused by incompetent employees at their Oldsmar Plant. After years and thousands of dollars spent with Hass's company, I took my business elsewhere, after what was an endless weekly hassle of picking up slacks that were improperly pressed. The most ridiculous and frustrating part of this situation, was that in the computer profile of my account, it clearly stated that to put a crease in all pants. After sending pants in with these profile notes and with notes added by clerks at the store, pants would come back wrong. In too many cases, the pants would be sent back for a "redo" and the pants would come back "WRONG AGAIN. Now that I've been back as a customer for close to a year, this kind of crap is happening again. With my past three orders, my pants have come back incorrectly done and that a pair of my jeans that were sent back for a redo, came back wrongs again. I am so f*cking mad about this ongoing situation happens over and over, as there's no valid reason or any excuse for this to happen. As all garments that you send have a bar code number put inside, and so when the plant worker touches your garment, the computer screen shows your profile and any notes that may be entered. Like mine that states, crease all pants to the front. Clearly these problems are at the plant level and show incompetence from the owner, on down to the plant manager, supervisors and down to the pressers. Stop blowing your horn on Facebook, ignoring complaints posted on Facebook, and fix the issues at your plant. Start out being accountable to your paying customers and hire people who can clearly understand instructions written in plain English. Sadly the people who have to face unhappy customers, are the employees who work at the stores. As mad as may get at Q+ Cleaners, Hass the owner, the Plant Manager, Supervisor or the IDIOTS who cannot read & follow instructions, I stay cool and always respectful with the store clerks, as they're caught in the middle of the situation. The only thing they can do is apologize for the incident, give a 15% discount for the inconvenience. And to think that I used the 15% off coupon for these pants, from the Q+ previous screw-up, which lowered the outrageous price of $7.76, to a still overprices charge of $6.60. Today, I'll be picking up my improperly pressed chinos, that went back to the Oldsmar plant for a redo and because of the company's track record, there's a 50 - 50 chance of being wrong again. I have no regrets in posting my comments, as clearly the company does not honestly deal with their internal issues or responds to customers who post negative feedback on Facebook and/or Yelp. To you Hass, I say that companies who really care about their customers, know that their actions and inactions on Facebook speak loudly about the ownership and management. Its' time to stop being a coward, hiding behind the scenes, failing to take ownership of the good and bad, and fixing the ongoing issues that are part of your company and NEVER GET FIXED! read more

It's a nightmare dealing with them after they destroy my clothes. customer service quality plus 10048 Cross Creek Blvd the worst I've ever seen. Iit has been ovwe a month still no response fo the damage is over one thousand. please do not use this cleaners for designer clothes they will destroyed. read more

I should have listened to my friend who's sweater set was lost and they did not take care of the problem. Instead I took my husbands suit, a jacket and three shirts to be cleaned. They took my receipt and I noticed the woman staring at the shirts. She knew one was missing. At the time I was more worried about the suit needed for an upcoming wedding. One shirt was missing and I have no receipt to prove it. It was 6 pieces and I came home with five. The owner won't talk to you. Do not use this dry cleaner because there are too many complaints. read more

So I did not see the reviews before I decided to have some clothes stitched and cleaned. The GOOD: Simple stitching, customer service The BAD: Non-standard stitching, that requires a little bit more detailed work will not be done well at all. I will take pictures. Cynthia Rowley and I do not approved of this luck of effort. 2. I was never notified as in when to pick up. I took a wild guess and showed up today. Luckily it was ready 3. For an extremely busy business that displays "Best Voted Dry Cleaners in Tampa" on their store front, their price and the work are not congruent. $70 plus for 4 garments read more

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I could not be more upset with the current place I have been going to for over 4 years. I had truly little issues that have always been handled until I asked them to tailor my last suit. They took this suit in during the pandemic which I had my wife pick up when I was out of town. When I came back and tried it on it did not fit and had the wrong color stitching in it. Then they messed up 3 more times trying to fix it. Now my suit is completely butchered, the arms don't fit, and the pants look like I'm running into a flood! This was the last straw I asked to be reimbursed for their work or a new suit. The manager, who never returned any of my calls, made every excuse in the book explaining it was over their 30-day policy! Well, no SHIT sherlock you had to fix it 4 times! She is extremely unprofessional and has zero accountability for her team not putting info in their computer system. I strongly suggest going somewhere else and if there is anyone on this site that has recommendations I' looking for a new spot. read more

Edit: I spoke with I'm going to assume a district manage very polite and respectful understood where I was coming from and apologized. As I apologized to I can't speak on behalf of the services they provide because being hired and paying for services are two different things. I appreciate him reaching out to resolve the issue. Management and the hiring process are ridiculous, unorganized, and just a big joke. If the service is anything like being hired I would not recommend it. I was given the wrong address, I tried to call the number on Google it wasn't working. It would beep and then hang up. Called another number it would beep and hung up. I called the manager Lori that hired me, and she blocked my call. Had to send her a text for her to answer my phone. She was very rude I told her I was lost and she said "I don't understand you're only 2 minutes away. And that I need to be on time and to remember that." I would have been on time if she had given me the right address. I can't find the place so I drove around and had to put gas in my vehicle it was a waste of my time. No wonder they can't hire and keep people. The only reason they get one star from me is that you have too, to write a review. Will be letting zip recruiter know as well. read more

I use a dry cleaning service every week. The quality of work is good the billing and service is absolutely embarrassing. The ordeal I have gone through three times here is too long to write about. Other cleaners are more expensive but for a reason. They charge correctly, do not lose close, and have some sort of customer service. Dont go here period read more

Not good service. Make sure you verify your discounts and coupons as they don't honor and when they say will credit they don't. Call the office and customer service more interested in telling you how well trained they are than listening to what happening, apologizing and fixing the issue. When someone says our policy and our people are Trained it simply mean I don't believe what your telling me...why would I call then and waist my time . I would suggest going elsewhere as credibility and honesty are lacking. On a different note I have been going to them for about 3-4 years not a heavy user but typically 2-3 times a year...often I would get a garment back with stains..just figured was me...I question that now and upon looking at the other reviews seems may be a pattern. read more

Do not go to this dry cleaners! They will not do a refund if they mess up! Which they did on my husband's jersey!

Great service in a timely matter! Had several Delicates dried clean there and they came out like brand new!! A+++ read more

If I could give 0 stars, I would. I went here to have some alterations done on a garment. I gave them a week to complete the job, which was a minor alteration. I actually do sew, but just didn't have the time to do it myself. I went to pick it up a day after the job was supposed to be completed and it still was not done, which was a Friday. I went back the following Monday to pick it up and the girl looked it up in the computer and said it wasn't done yet. So she went to the alteration girl, who went into the back and miracle of miracles, she had it on a hanger all ready to go. So before I paid for it, I checked to make sure the alteration was done. They never did a thing to it, but wanted to charge me for the alteration! I pointed this out and she claimed she did it. I showed her that I could tell that it hadn't been done and told her to just give it to me and that I would take it somewhere else, which I did. Claiming to have done a service which wasn't done, but charging the customer for it anyway is FRAUD, isn't it? read more