While working at the trans Alta power plant I had the opportunity to stay at this hotel. I have found most quality inns are a great place to stay. This one was no different. The room was clean and up to date. The shower was roomy. For a guy of my size it's always nice to not have the shower curtain constantly assaulting you. The staff were super friendly and helpful. The even opened the breakfast nook early so is tradesmen could grab fresh coffee and food. It has a great location. It's not far from grocery stores, laundromats, and has many restaurant options. It's a two floor hotel, with no elevator, but the stairs aren't terrible. If I ever find my self in centralia again I'll definitely call the quality inn for a room first. read more

Surprising! I took a chance on this Quality Inn when traveling from Portland to Seattle late one night in July 2021, and was pleasantly rewarded in my faith within both Choice Hotels & its brand (I didn't read one review anywhere). Quality Inns anywhere can be hit or miss, and this location certainly hit! The female front desk agent actually downgraded me from a king sized room to two queen sized beds, yet I didn't care. All I wanted was a clean room. I received one on the first floor around the corner from the front desk, and had my car in view (and within 8 feet) from the window. The bathroom sink is on the outside of the bathroom (no big deal), and everything was super clean within the room. No issues with noise whatsoever. Breakfast was pretty much a grab bag that the front desk had to obtain from another room within the front. The grab bag of a breakfast sandwich, yogurt, granola bar and bottled water wasn't so terrible, given that I didn't expect much at all due to this current Covid-19 age that we are still in. The visible amenities of the outdoor pool and hottub were closed at the time. Uncertain if there is a fitness center. The property is located just off of I-5, and nextdoor to a popular burger joint. Several gas stations and other eateries, to include the small Centralia Outlet mall is nearby. I can certainly understand the angst of guests paying $150 + a night for a room during the summer of 2021. Keep in mind that heading into the Olympia, Tumwater and Lacey areas, you are going to pay a lot more. I was fortunate that I used rewards points on this visit. However, if you want to avoid paying ridiculous Olympia-priced hotel costs during the summer, I would consider this Quality Inn in Centralia 30 minutes south for the traveler just passing through like I did. Overall, not bad. B read more

Quality Inn Centralia Chehalis - Outdoor pool. - Hotels Near Me - Centralia, Washington

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At this date, Aug 23, 3020, this hotel needs some serious restoration. In our room there is an outlet that does not have a cover which is a serious safety hazard and the shower curtain rod is coming out if the wall. The light in the bathroom does not work, we notified someone upon check-in but nothing was done about the light. We also noticed that there was no soap, asked at the desk and was told "we are currently out of bar soap". The bed is a joke terribly uncomfortable. Traffic issues are insane, this hotel is located right next to the on ramp of I-5, you constantly hear all the vehicles revving to get onto the freeway. read more

Quality Inn Centralia Chehalis - Electric outlet with no cover, and loose receptical. This is a safety hazard. - Hotels Near Me - Centralia, Washington

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The internet is poor, the breakfast is non-existent, even the lobby coffee is so bad you can not drink it (cold and bitter), the guest laundry does not operate - there is an out of order sign on the dryer, they double charged me and one other person with me for our rooms, the pool is so disgusting you can't go into the room with the pool, let alone use it, the hot tub is drained, and the management here can't seem to figure out how to reverse the double charges. I could say the rooms are clean, but because so many other things at this hotel are completely dysfunctional, and they charge over $100 a night, I will never stay here again and I return to this town every year for a week. It's a Motel 6 with a Quality Inn Sign outside. read more

Absolutely disgusting. Very dirty. Reserved two queen beds more than two weeks in advance and because they over booked they changed my reservation to one queen bed and a pull out sofa. There were stains on the bedding, stained towels, very dirty floors, bathroom smelled like pee, there was a hand print on the back of the door with something running down the door, there was no phone in the room, there was leftover food in the chair, there was no bedding for the pull out and when they gave it to me there was a hole through the entire blanket, ripped everywhere, the pillows on the bed are small square ones that you use for throw pillows, and we weren't the only people that had problems. When we asked for another blanket for the bed, they didn't have any left. The only good thing this place had going for it was the sole desk girl, unfortunately anything that could be done was beyond her control. I had just driven 11 straight hours and was not a happy camper. I will never stay here again. I would give this place a minus rating but the lowest I can go here is one star. There is a reason they are only rating 2.5 stars! Three os these pictures were sent to me by a customer who had also just checked in and was complaining to the front desk about their room as well (dirty towel on shower bar, food on floor and mold on the bath tub/shower wall). read more

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I was skeptical to book at first because I saw many bad reviews, but for a little town like Chehalis, I was impressed. The good: Our room was clean with no odors, the walls were freshly painted and the furniture was new and dust-free. Bathroom and sinks and floor were also spotless. I asked for a quiet room and it is quiet. Mitch, front desk attendant, was very friendly and welcoming. The bad: fridge and fan in bathroom are very noisy, but I easily fixed that by just unplugging the fridge. I'm a light sleeper. Also, no elevator from what I saw, but we're young and can manage the stairway. read more

I stayed at this hotel over the weekend for a basketball tournament. I was very disappointed when I seen my room, there was an odor in it. The TV didn't work upon arrival and they didn't fix it until The next day. Even after "fixing" it the volume wouldn't go up or down and you had to unplug the TV to turn it off. Our toilet wouldn't flush, when the maintenance guy came he didn't knock he just walked right in. He fixed the toilet but only for it to stop working again the next day. I called the front desk and they said they couldn't get in touch with the maintenance guy so we had to use the toilet in the lobby. Our toilet was never fixed and it ran all night. We also tried to use the pull out sofa but when we opened it there was a dirty T-shirt left in the bed from a previous guest. When I told the front desk about all my issue they offered me 20% off my stay. But as many times as I had to call the front desk from my personal Phone you would think they would do something to accommodate me. read more

Not clean at all! I've stayed at other Quality Inns and this one by far is the worse! I don't think they even vacuumed the rooms. Also the pool was green with garbage floating in it! The breakfast area or there continental breakfast was shut down via the health department! That is a red flag for me. Very disappointing! For the price I paid it is not worth staying at this location!!! read more

We stayed there Saturday night March 31. it was the worst motel we have ever stayed at, bar none. The major problem was that it was severely understaffed. The clerk at the reception desk where we checked in was pleasant, but kept getting interrupted by various emergencies such as a car crash in the parking lot. The motel had no elevator, and the clerk had to carry my luggage up to our room on the second floor. I'm 85 and recovering from surgery, so this was an important issue. The room was reasonably clean, but there was no way we could find to adjust the room temperature. The water level in the toilet was so high that when I sat on it, my private parts got wet. Hence the toilet was useless for bowl movements. The coffee maker had a six inch cord, but required at least a 1 foot cord to reach the only available outlet. Breakfast was barely acceptable. The morning reception clerk was friendly and helpful, but he had to work in the breakfast room as well as man the reception desk. The dishes were non-microwaveable plastic that melted and curled when used to warm rolls. The bread for toast was moldy. The nearby toilet had an acceptable water level, but was almost out of toilet paper with no extra roll provided until I interrupted the reception clerk. The room rate was about $100- no bargain considering the lack of service from the friendly, but overwhelmed staff. read more

Wish I could give this business negative stars. We walked into our room and immediately were hit with the stench of urine. The carpets were dirty, tile was sticky, reservations were incorrect, one bed for two adults and a 15 year does not work. Asked for a roll away bed it took over an hour for a response to see if they even had one, asked for an extra blanket and was told they'd have to check if they had one. After sleeping on the roll away bed my daughter was broke out in red welts from her outer thighs down. Hallways requires plug in air fresheners to make them tolerable to walk down. Pool was closed and ice machine was out of order or so the sign said. Front desk said actually it wasn't broken they just hadn't bothered to take the sign down. And worst of all it was obvious that someone had peed the bed due to a yellow stain between the mattress and box springs. Front desk didn't even flinch when we asked for air freshener to cover the smell. We had to stay because there we had events in town but everywhere within 30-45 miles was booked due to seattle events. Front desk was clerk both day and night were rude, disrespectful, and could really care less about customer needs. read more

I paid in total $92 for this hotel which is a great price and it was in a very convenient location next to the highway and some places to eat. The front desk staff was very friendly and they allowed me to check in early. They also gave me a free drink ticket for the bar but when I walked by later in the evening it looked pretty weak so I didn't go in. The pool and hot tub area looked rather clean. I gave only 3 stars because while the hotel was clean I felt that the hotel room could have been much cleaner. The cleaning person needs to go in between the side table/bed and also along the walls to really pick up stuff. It was a bit gross but I like to think a pair of socks creates a barrier to a dirty floor.The beds were clean. Also, the windows for some reason did not have curtains or shades so when the sun came up the room just filled with light which is very odd for a hotel. If there were shades and the rooms had a little more attention to detail in the way of cleaning I would have easily given 5 stars. Again, the staff was a pleasure to deal with! read more

Room was well worn, had body odor smell in bed. Strong odor of pinesol type cleaner. This has convinced me to air bnb whenever I need to stay in Lewis county. Carpet needed to be replaced last year. Can't help but think this place doubles as a homeless shelter with a low bid contract. Do not recommend. read more

NO SOAP..."BACK ORDERED", IN A PANDEMIC??? No simple breakfasts,unlike other Choice hotels in Washington. OVER-PRICED! It took the 4th shift to get a bathmat, from a VERY pleasant Japenese housekeeper, and 3 small bottles of shampoo as a substitute for soap... She was the only "bright spot" in our 2 day stay!! Minimal charging outlets... hared to plug in my CPAP at bedside!Room extremely small, by Choice Hotel standards,and dated! Stay away! (I am a Choice rewards member). Richard S. read more

So. About a week ago, my mom's bathroom sprung a leak, flooding her bedroom, bathroom and into the hallway. My homeowner's insurance put us up in a hotel room. We didn't need one, but they were going to provide one regardless so we took advantage of a little quiet time. We were booked at the Quality Inn in Centralia. The hotel is barely mediocre, but I'm not going to go into all of that. When checking into the hotel, I was asked for a credit card for incidental charges. Okay, not a problem. I used my debit card... HUGE mistake! We checked out a day early because we've all realized motel living isn't living lol My card had been charged nearly $1500! I talked to the desk clerk. Almost an hour later, he finally gets authorization to reverse the charges. He tells me it may take a few days, I tell him that's going to be a problem for me but I'll take it up with the GM and corporate. I get back to my office, check my account again and I've just been charged another $700! ALL DAY talking to one idiot or another, and finally it's my bank that comes through with a provisional credit for the $1500 but could take up to 2 weeks for the rest of it. Please, if you ever find yourself in need of a place to stay, don't choose Quality Inn or any of the Choice Hotel chains. Their corporate guest services representative was rude and inept. read more

When I arrived the staff acted inconvenienced when I asked for extra coffee. Just not what I am used to regarding Quality in. Location was convenient. Parking was good. read more

Not happy with initial viewing of the room. Floor needed to be vacuumed, outlets didn't have covers, outlets didn't hold plugs in, bathroom needed some work. I felt like I needed to walk with socks on the entire stay. The breakfast was just ok. The room was small, food wasn't stocked well...even though people kept walking in and out. Guests had to find forks themselves. The wifi kept cutting in and out. The only thing that saved this hotel was that the sleep we got was awesome. The bed was so comfortable! read more

We enjoyed our here. It was clean and comfortable. The people were pleasant and helpful. I would stay here again. I can't believe that the people who wrote horrible reviews stayed at the same motel I did. read more

Horrible. Blankets and towels stained. Hole in the wall. Alarm clock didn't work. Disgusting.

If it were possible to give zero stars I would. We checked into the quality inn, but upon directing us to our room found ourselves in a different building called "Centralia inn" which is almost comically disgusting. This is one of those hotels that let people live there for months on end, and they aren't on a business trip. We were there for less than 5 minutes ( the time it took to drive over to the new building) when we called and said we were coming back for a refund. It was cold, smelled like a dirty ashtray, the floors were disgusting. We had been told everything was renovated. This place is such a joke. We were told no refunds after 5 minutes. However, my receipt says no refund after 10 minutes. When we called to talk to management they are not around and we are told "they don't do refunds at all." Think you can call corporate? Had to call 3 times because the Centralia inn is not part of the quality in which is awesome because my bank account was charged from the quality inn. Another excuse, the super helpful male(please read with sarcasm) at the front desk, said locals get put in the centralia inn as part of his argument as to why we don't get a refund, I'm not sure where this fits in as relevant, but they sure think so. By the way, We are from portland. Saying that this was for locals only affirms my theory that it is for local drug addicts etc. I'm from the area originally and this type of thing is a problem. The other part that affirms this is that there were the sketchy people outside the room as we walked up to see it, Hanging out in the stairwell smoking at 1 am. So now I have a credit card dispute and complaint with corporate going. This has been soooo much fun. I will never stay at a quality inn again because of how rude they have been, not to mention that they never mention its a completely different hotel. What a load of horse s*^#. You've been warned, do not stay here!!!!!! UPDATE: my bank disputed the charge and gave me back my 65$. Still will never stay at this chain again. Such horrible customer service read more

I took a chance after the terrible reviews of this facility thinking Quality Inn is a great brand. It was anything but good. Room heater was broken and the toilet was clogged and back up with poop which stained the bowl meaning it had been there awhile! Clerk was great and found another room when she saw it herself and couldn't fix heater and I had to transfer all my stuff from one room to the other since I was staying 3 days. Said to check with manager on Saturday morning to "make it right" Here's where the real problem started with Kelsi the manager: said she wasn't going to make it right as she found another room and that was good enough. LIED to my face and said it was rust in the toilet when showed the photo on my phone. Outright lied! BUT WAIT there's more, when I checked out early Kelsi tried to cheat the refund by not refunding the $15 worth of taxes until I called her out on it. Terrible person, not worth the money, find a better place to stay! read more

Quality Inn Centralia Chehalis - Hotels Near Me - Centralia, Washington

Bed bugs!!!!!!!!! In room 1 hour found a bed bug and hauled butt out of there. Room small with bad lighting. Mysterious stain on chair, looked like dried body fluid if you catch my drift. Night desk clerk was nice but seemed confused why we wanted a refund and did not want to stay at the hotel. We provided bed bug in a cup that he wrote the room number on and said he would "talk to his manager". Will be reporting bed bugs to WA department of health ASAP. read more

Quality Inn Centralia Chehalis - Hotels Near Me - Centralia, Washington

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This place has a second hotel connected to it call the centralia inn it's run by the comfort suites and it is disgusting it's dirty and there was a giant hole in the sink will not go bad to either hotel and highly recommend no one go here Update: called headquarters to complain they say it's not their problem because it's a separate motel owned by same owner yet it says quality inn on my bank statement the front desk lady who was so apologetic this morning straight lied to them and hopefully I'll get my deposit back read more

Quality Inn Centralia Chehalis - Hotels Near Me - Centralia, Washington

WORST EXPERIENCE EVER! Seriously, as a biker I have travel and stayed in the sketchiest of hotels motels across the country and this is by far the worst. The only reason it gets one star is the room was clean and that's my minimum requirement for completing an entire nights sleep. On arrival the front desk lady had pin point eyes and couldn't have been anything other than "altered". She didn't know where our room was, to quote "it's upstairs, either to the left or right." After arrival to the room, our room door was open and then after closing the room key worked after 15 minutes of trying. We left for dinner with friends, upon returning, the "party guys" in room 228, two rooms down from us, invites us to Jager bombs on their room about 4 times as they stood under the drive up entrance. Then in lobby the local boys in blue where interacting with a clearly "altered" guest, though he claimed they were just hanging out. We settled into our clean room to relax and watch tv, the cable cuts out ever 1-2 minutes making watching ANYTHING impossible so I turned to the internet which let's just say it works just about as consistency as their direct tv connection. So we decided to just go to sleep. Which then that was a joke. The party crew was in full effect, so between their room noise and their hallway conversations and the outside our window noise, sleep didn't come till almost 4 am. Hot breakfast isn't worth getting up and going to so cranky and tired it's time to leave this shit stain called a "QUALITY" inn and we will never ever return, unless just wanting a clean room is our only requirement. read more

This was of the worst hotel experiences of my entire life. The Wi-Fi didn't work right and the problem took a couple of hours to resolve. The TV wasn't able to be tuned at all, the clock was set for the wrong time, and even the coffee maker was a problem -- the cord was only 8 inches long -- meaning it wasn't long enough to reach a plug in. To their credit, the evening staff was diligent about trying to help resolve the problems, but there were just too many. The breakfast was adequate, but there were no knives to cut the English muffins, to to spread the butter on them. Other than those issues... read more

Very shady operation here. I called on the phone and they said with triple A they would give me a 59.99 plus tax. Then when I get to the hotel I come to find out that the new looking spot is 99 plus tax. Confused at why this is so I was told the rate was for the other units is what I was told. Keeping in mind I called quality Inn and drove to the address for this hotel. So, they have a particular rate you are told and then when you get there you find out that the rate is for the other hotel at the end of the parking lot that looks rather shady and has a sign on it that says "Centralia Inn All Rooms 39.99", but they claim its 59.99 plus tax. Pretty upset with the circumstances I chose to bypass this place in fear it might have other problems I would encounter. I would suggest you stay away too! read more

2 1/2 stars. We stayed here over a weekend. Thought the price was a lot more than the hotel was worth, but there is not a big selection of hotels in the area. Nice and clean rooms. Beds were comfortable. Had a hot breakfast, but didn't replenish food. We booked through Priceline, and apparently our reservation wasn't on the hotel's system. The front desk was helpful and called Priceline. Thankfully they were able to find a room for us. Location was convenient. read more

Great price for a great hotel. The hotel is right between seattle and Portland. I live in Seattle and was great to stop by off the freeway and then hop back on in the morning. They had a great selection for free breakfast. Internet worked good. People were really nice....Ask about recommendations for eats...Hotel rooms are quaint but very nicely appointed, hotel was renovated recently. I loved the bed very comfortable. TV was good, little trouble with the remote, but figured it out. I saw other reviews about this hotel, the floors had new carpet, so I didn't know what the guest that stayed a few days ago was talking about. What is this Centralia Inn business on other reviews.....This hotel was a quality inn. I don't get how yelp would mix up hotels. Weird, guess it's time for yelp to be reviewed by a website. LOL :-) read more

I'm currently staying in the centralia quality inn and this place is a joke rims are super nasty look like they never clean the floors here. The sink in my bathroom sill had old spit in it and there was someone old nasty clothes hanging from are bathroom door Are room smells really bad, the other guest are all right around me not spread out and there not the most welcoming looking people. And worst part is that this is the second choice room the first room they gave me smell like they where hiding trash under my bed and in the dressers. It was horrible smelling. read more

Stayed here with my husband midway through his STP cycle ride (along with many other cyclists). Hotel was clean, check-in/check-out was quick, smooth, and efficient, and the staff was INCREDIBLY friendly and helpful. They really went above and beyond, handing out water bottles and cool towels to the riders checking in. Every time I entered the lobby, I was greeted with eye contact, a smile, and such a friendly attitude and helpful suggestions. Would stay here again purely because of the level of engagement and personality of the staff. Quite a nice experience!! read more

If I could give less than one star I would. Upon walking into our room, there was an overwhelming smell of cigarettes. After a few minutes of surveying the room, many more problems were discovered. Shelves partially ripped out of walls, pictures missing from walls, stains on sheets and ceiling, smoke detector was tampered with, old KFC found in microwave, toilet dirty and won't flush. Can't bring myself to sleep under the covers. Staff working at hotel was sub-par, but that may be giving them more credit than they deserve (especially the manager). If you are traveling here by car, you'd be better off sleeping in it. Wouldn't wish this place on my worst enemy. read more

I live locally and stay here while my house was being remodeled. The room was clean, bed was comfortable and Fletcher the desk clerk very friendly and helpful. Spa open 24 , making it easy to get some alone time. Nicest place in Centralia..stay clear of motel 6 read more

Please note that this review specifically applauds the Night Manager, Mr. Abu Zaman, Night Manager, who consistently excellent customer service throughout my stay in the spring and summer of 2016. Mr. Zaman is unfailingly courteous, considerate and helpful to myself and other members of my staff. Every detail of our breakfast (when Quality Inn Management sees fit to allow him to serve it ... but that's another story!) when Mr Abu is responsible for it to displays such an eye for detail, the eggs are hot, the yogurt bin is full, the coffee -- well, it takes like coffee should; he ensures all his early morning patrons had their every needs met. Nothing is too much trouble for Mr Zaman to ensure that within his scope of Night Manager, all you need and require to make your stay as pleasant as possible, he will provide. Easily. Effectively, And always with that wonderful smile! read more

They are in the process of renovating and updating and they have their work cut out for them. All in all it's not too bad of a place. The shower head fell off in the first room we were in. I waited for nearly 20 minutes for someone to show up at the desk. She had a plate of food when she arrived, so I guess she must have been lunching. They have to eat too, lol. Anyway, I told her about the shower head and the internet did not seem to be working. She said she would probably have to move us to another room due to the broken shower head and she was unsure how to fix the internet, but she did add these issues to a list. I wanted to suggest that the modem for the internet might just need to be reset, but she didn't seem to have a clue about much of anything so I just hoped that someone a little more competent would read the list later on. Sure enough, someone must have because the internet was working when we returned that night. Thank you to the person who fixed it. the second room we moved to had some maintenance issues as well. The curtains had no pull rod and the curtain was starting to come down, the air conditioner was very old and taped together with clear packing tape, a light bulb above the vanity was burned out and broken, the light fixture above the table was coming off and I feared it might fall, the chairs were low, old, and stained, and the carpet was frayed. However, there was a fresh coat of paint on the walls including one green colored accent wall, the beds, bedding and pillows were new and quite comfortable, and the granite accented vanity added some much needed updates to the room. The tubs appear to have been refinished some time in the near past and this room had a fridge and microwave as the first room we were in did not. The interior corridor carpets need to be changed out. They are old, worn and stained. The pool and hot tub were closed the entire time we were there. Breakfast was pretty standard fair for franchise hotels that offer a hot breakfast. Waffles, biscuits and gravy, yogurt, hard boiled eggs, toast, coffee and juice were offered. Only small cake type plates were available so you could only put about one biscuit on it. There was no way you could get a waffle on it. They ran out of forks so you had to eat everything with a spoon. Not a bad place if you just need somewhere to sleep for a night or two. They appear to still be renovating so take that into account. I'm sure they will be making improvements as time goes by. I know this hotel was built in the 80's so it is going to take time, and money to finish the project. Give them a try anyway. read more

Rooms were OK and location to where we needed to be was fine. Problem was the internet only worked part of the time on our first trip. Cold continental breakfast room closed 1/2 to 1 hr earlier than most. Internet only worked half the time, no luggage carts to move luggage. Second trip was worse. People were rude and uncaring. Had NO internet for the whole time, had no pool because they were resurfacing it for the upcoming weekend big Seattle to Portland bike ride. Repairs and upgrades were for the benefit of the bike riders to the detriment of everybody else. AND they had the audacity to raise the $89 per night rate to $499 per night for the Saturday in the middle of our trip, because of the big bike ride. There won't be a third stay. read more

I have stayed here a few times in the past year and I love it. The staff is always friendly and breakfast is great. they are always making improvements. If you need a comfortable bed and a friendly atmosphere stay at this hotel best I have stayed at in Centralia read more

Don't even think of staying here unless it's either an emergency or it's the last place in town. The rooms are not clean, the fixtures and doors are broken and the morning breakfast of powdered eggs is barely edible. The staff was helpful, but the facility is horrible. DON'T STAY HERE! read more

If I could give this hotel 0 stars I would. This place is absolutely disgusting. The bathroom door doesn't close, the toilet is dirty, I can't get myself to sleep under the covers in fear of bed bugs, and the air conditioner unit doesn't work. Our smoke alarm has been tampered with and the carpet is nasty. The bath tub looks like it hasn't been cleaned since 2008. This place totally rips you off with the price as well. I don't think I would stay here if someone paid me to. The price was just above 100$ per night and I doubt the building is even worth that much. I do not wish this hotel upon anyone. read more