No. Just no. Very run down. Outside seedy looking actually. The room was tolerable, and the linens & sleep quality acceptable but it too beat up and bad smelling to ignore. Staff was cheerful but that doesn't make up for it. And the absolute worst coffee at the otherwise ok breakfast. read more

Quality Inn - Posted in the bathroom area. I think that says it all. - Hotels Near Me - Benson, Arizona

I was extremely disappointed with my recent stay at the Quality Inn in Benson, Arizona. The overall cleanliness of the property was unacceptable. The bathroom vent and the tops of the light fixtures were caked with thick layers of dirt and dust. Each time the facilities were used, debris actually fell down, which was both unpleasant and unsanitary. The floors were so filthy that simply walking around the room turned the bottoms of my white socks nearly black. In addition to the poor housekeeping standards inside the room, the exterior areas were just as troubling. Pigeons were everywhere, along with their droppings, which added to the general sense that the property is not being properly maintained. The condition of the hotel gave the impression of long-term neglect rather than an isolated oversight. The experience at checkout was equally frustrating. The staff member assisting me was rude and, instead of admitting they did not know how to retrieve my receipt, insisted that it could not be done. Fortunately, another employee stepped in and demonstrated how to pull up the information, which made the earlier response seem dismissive and unprofessional. Overall, this stay was very disappointing due to the lack of cleanliness and poor customer service. I would not recommend this property to travelers who value basic hygiene and courteous a read more

Older hotel. It seems as if they are working hard to bring some life back into this place. The staff are friendly and the rooms are clean. The pool was refreshing but needed cleaned. The wicker deck chairs have seen much better days. The deck was very hot (make sure you have flip flops). It is pet friendly but there is no place to take your pet. The cement is hot and so are the rocks, so I had to carry my dog to a place under a tree. This is the desert, and there is no grassy area for them. There are no bags to pick up after your pet either. The breakfast is served in a large room. Very nice! read more

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Our first room was slightly infested with ants, not a major amount but it would have definitely increased after we brought ourselves in for the night. They switched us happily to another room and it was cleaner woth a bigger porch, slightly upgraded in my opinion. Hehe The breakfast was pretty decent, waffles were mini's and perfect. They had a good variety of breakfast drinks but few cereal options (I know picky littles would want more options but they had kids cereal too, unlike other places) biscuits, gravy, sausage..a good amount of hot foods for a tiny space. They did good here! Quiet area, no issues with peaceful nights. Not much of a view like shown though. Water pressure was horrible, almost non existent. The crack in the bathroom door was absolutely way too large, good thing we're family and not coworkers or something. For the price, it wasn't exactly worth the stay. A nicer version of motel 6 but double the price. Staff was great, they were absolutely awesome people at work and just general vibes. read more

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This place had a layer of dust of everything. There was leftover food in the fridge, hair on "clean" towels. Also behind the nightstand was covered in crumbs and trash, so they clearly do not clean read more

Quality Inn - Hotels Near Me - Benson, Arizona

The bad: 1. NO FITNESS CENTER 2. Useless WiFi (see pics) 3. Mixed bag staff 4. Bathtub but no stopper The good: 1. Good sized fridge 2. Clean 3. 100+ TV channels I made a reservation here specifically to have a fitness center. "Oh, it's under construction." No way, just cut and paste excuse. WiFi: nope. "Oh, we had a full house last night." Me: "At four am?" The images are internet speed at 9pm, 4am, 1pm. Useless. The staff range from Jose who is great to some who.... My door would take 5-8 times to unlock with the key card. I tried one day to get it more than ten times, no luck. I asked some other staff person next door to help. He comes and gets it open; I try to catch the door so it doesn't close again (my hands are full), my coffee flies, I burn myself,spill the coffee (image), he literally says nothing, and goes back in the next room. "Quality" Inn hey? Btw: I went to Walmart to buy a bathtub stopper. read more

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In my humble opinion, it needs to be razed. Get a fresh start. I say this primarily because it's obvious how old everything is. There's bird droppings all over the parking area where you check in, because there's birds nests in the roofing. There's birds perched all over the area where the rooms near the pool are, so bird droppings are everywhere. The absolute worst part of my experience is that the plumbing in my room became extremely noisy whenever the rooms above me used their shower. Unacceptable. It woke me out of my sleep. The room was clean but like I said, everything just looked so terribly old, especially in the bath tub area. The fact that this franchise is ok with this property let's you know they don't care. Sure, it was cheap ($100) but if they tore it down & started over, they'd present a much better product and not have to worry about reviews like this. From the moment you see it, it just doesn't present itself like a nice hotel, particularly around the parking area. read more

On a road trip across country and on a budget. The room was very clean, staff super helpful and friendly, full out breakfast of your choice of oatmeal, eggs, biscuits, gravy, sausage, fresh fruit, 3x juice, regular coffee, decaf, tea, fresh made waffles, muffins, hot chocolate, a variety of condiments. The attendant was concerned my biscuit wasn't fresh enough and made sure I had one right out of the oven. Room had a microwave and a fridge that was cold enough to refreeze our cold packs for our cooler and start the day's travel with ice cold water bottles. Right off the freeway but we didn't hear traffic all night long. Budget priced! We loved this place! Really cool saguaro cactus around the hotel too. BTW there's a gas station across the street and a grocery store 1/2 mile away. read more

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We had a really good experience here! Family and I stayed here 1 night on a recent trip to the Kartchner Caverns and it was very nice and pleasant. The check-in process was super easy. We got our room and immediately went to the hot tub which was next to the swimming pool. The hot tub was really awesome, very clean, and very comfortable, water temperature was perfectly hot. We had been snowboarding a day prior and desperately needed to sooth our sore muscles. The rooms were spacious, had a table and chairs to sit and read. Some rooms even had a small outdoor area with tables and chairs. Bed was nice and comfortable, we definitely got a good night sleep. Everything was clean. My sister mistakenly left her ipad in the room, and didn't figure it out until a day later. The front desk lady she spoke with was sooo kind, and told her that they have it. I have to applaud the cleaning staff for being SOOOO honest. I've definitely left things in fancy hotels before and they told me they didn't have it. Major kudos for the honesty of the staff here! Provided them a label and the hotel manager sent it back to her. That's great customer service! Definitely recommend! Hotel ran by wonderful, nice, honest people! read more

this is an older hotel under new management and it is CLEAN. Nicely remodeled,parking right in front of your room. Breakfast was delightful. And staff available, always on the go, making the place sparkle. I was impressed. read more

1 star is wayyyyy too high for this place. We booked it for a quick stay and chose it over the other hotel in town because it was a little bit cheaper and easier interstate access, but offered the same amenities. We got to the checkin counter and were told that the hot tub was out of order and there was no hot breakfast, both of which were supposed to be included. When we got to our room I was scared to even take my shoes off or put my bags down. There was something all over the floor, the counter had not been cleaned, the shower was atrocious, the pillows (for a king size bed) were barely larger than my head. The WiFi also wouldn't connect to anything. Unfortunately at that point it was our only option but next time we will go ahead and "splurge" on the other place for a whopping $20 more. read more

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Absolutely one of the worst hotels I have stayed at. It was in disrepair and dirty. I don't think the pics do my statements justice as to how dirty it was. There was dog hair on everything. I did not request a pet friendly room. I don't have a pet and I'm allergic to dog hair. It didn't look like the cleaning staff cleaned the floor at all. There was some Unidentified medication laying on the floor just waiting for a child or pet to eat. There were unidentifiable stains on the walls and toilet paper stuffed in random places. The mirror was dirty as well. I booked this reservation on Booking.com what a rip off. I booked the room solely so I could use the hot tub after a long day at Tombstone and Bisbee. When I arrived there was a sign saying the hot tub was closed because it was broken..., I tried to cancel but was told I would be charged the full price no matter what the issue was due to using Booking.com and the time being after 5pm. I asked the young lady at the counter "so basically I'm burnt?" She didn't answer that nor offer any consolation. So now I am stuck in this room.... Unless I want to pay for another room somewhere else and this one as well. UPDATE-I just want to be fair with my review. When I went to check out the morning after I posted this an employee named Brandi stated she saw my post and agreed the cleanliness of the room was unacceptable she refunded my money to my account a few days later (not sure if she was a manager or something). So I am going to add another star to the rating just due to the fact that Brandi took the time to read the post and responded on her own unprompted. read more

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I wanna say that Jose, Nichole, and, Kaylee made my stay amazing. It's a good place to stay but the people you meet makes it the best experience.I hope to see you guys again read more

If there were zero stars I would have given this hotel zero. The girl at the counter was clueless. The pool was FILTHY and nasty scum on it. We had one room that had no A/C and the 2nd room the toilet didn't work. Both rooms were filthy and the bedspread in the first room had stains all over it. The floors were nasty and I couldn't even bring myself to use the toilet in the first room , it was that bad. I asked for a refund, they played stupid. I will for sure be disputing my charge when my statement arrives. This was by far the nastiest hotel room I have seen in awhile. read more

We had no issues here except it was a challenge to figure out the layout at first. The floors are hardwood, that's always a plus. No muggy smell. They have the typical breakfast but I got hives with the sausage so I just got my own bagels and used their toaster. The breakfast area was always very clean. The bed and towels typical quality, kinda hard but it was clean. I was so exhausted I slept just fine. This place has the microwave, fridge, coffee like normal. read more

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What a great place to stay! The price is great, and the employees whom I deal with are wonderful. It's our go-to place when in the area, and we love it! It's in a great location, centered near Tucson, Sierra Vista, and Tombstone, and there's a fantastic Mexican (authentic food) within a mile or so...open through the week. Their replacing all the carpet a couple or so years ago was a wonderful move: I would love to see that happen at all lodging facilities! Dogs are welcomed in some rooms, also an added bonus. The managers do whatever they can to help their guests, and so do many of their other employees. Full breakfasts, a workout room, a pool and a hot tub, and a small laundry facility...EXCELLENT! read more

Room clean up wasn't done on second day. She said I need to advise them that I want it done. Due to Covid restrictions. BS! She said it is ported. It must be posted under the bed because it is NOT posted In our room. It's called being lazy !!! read more

The staff is extremely friendly and professional! We where allowed to check in early at noon. The room is basic and dated but clean. The pool was open and clean. I would stay here again. read more

Horrible service all around! First the reservation people gave us completely false info while making the reservation. They said we could prepay since we weren't with our son and pregnant girlfriend who were stranded in Benson. They go to check in they were denied. We clarified that we were not with them upon making reservation, that they were stranded from an inoperable car. But the front desk still wouldn't honor what the reservation people said would be doable as long as we prepaid. Thanks for letting a pregnant girl sleep overnight in a broken down truck! read more

This is the most horrific place to stay the night!. The noise from the train and the trashy guest next door is unbelievable! I stay the night with my family to get some rest after driving for 6 hours with 2 little kids and the people staying next to us were on drugs or something, where yelling all night long from 10pm to 3am non stop. I called the front desk to let them know that there was a huge argument between the people next door and the noise was unbearable, from desk did absolutely nothing to help. They could have been killing someone on that room, nobody came. We called several times and they did nothing about it. I would definitely not recommend this place. Not to mention that the floor was filthy! Totally horrible!!!!!!!!! read more

The dirtest motel in a long time the first room was so filthy I made them move us to a new room read more

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My room was filthy... I checked in for two days Christmas eve and Christmas 2020. The site says spa, (Broken pump) room service, (NONE) unbrellas at the poolside, (does not exist) first room I was shown smelled of urine and smoke. The second room...Urine on the toilet, the tub had not been scrubbed out after the previous customer. Nasty hard water stains on the chrome peices. Floors were black with dirt! I spilled some H2O and whiped it up and it was maybe 6-8" spill and the towel was white now black. Neither nite stand, table had been cleaned. The top of the T.v had thick dust on it. LThe sheets Appeared to be used. I went and asked for cleaning supplies, gloves, and clean sheets. Yes, I cleaned my own room. There was no offer otherwise.This town is small and I already paid. When I got to changing the sheets..that was it. THIS MOTEL GOES AGAINST THE COVID 19 REGULATIONS! Motels are personal, The regulations should not be taken lightly, or simply ignored. I had to bring in My own sleeping items.That is with clean sheets bedding and then my bedding.This mattress goes against Federal regulations! As you will see the horrific stains and holes in/on the mattress. The staff said nothing really. There was no mattress cover on it. Not only should I get a refund, this motel should be shut down! I have seen compliant,clean wonderful business get shut down due to COVID! I was told the manager will be back on Sunday. Glad, I was an importance, and on Christmas. Just Garbage! Loud train. read more

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Too tired to continue driving from 3 weekVirginia road trip, so I Googled pet-friendly hotels in Benson, called and was able to get 2 rooms all while driving through a down pour. Not knowing what to expect my family and I were pleasantly surprised that our rooms were just wonderful:clean comfy beds, room amenities. Staff was wonderful. The breakfast was surprisingly delicious. My rating of a 4 star instead of 5 is that their fitness center machines were busted except for 1. I have read the other reviews and sometimes one just has to experience on their own. Thank you Quality Inn read more

I do not recommend this motel! What we liked about the room- We needed an easy access room, and it was easily accessible. The shower had grab bars, making you feel very secure, and it was a walk in shower. The bed was clean, and well dressed, and there is a free breakfast included. What we didn't like about the room- the bed was not comfortable! The room had imitation wood, tile floors, in the bedroom, and there was a build up of dust in the corners. There were throw rugs on each side of the bed, and they needed to be vacuumed. There were grimy fingerprints on the bathroom door, which were still there after the room was done, the first day we were there. The slate tile floor, in the bathroom, was dirty. I mopped up some water, and the towel was black, when I was finished. A train went by several times during the night, loud enough to wake us up! As I said, I can NOT recommend this motel! read more

I didn't even stay at the hotel. The pictures on the website are deceiving! From the pictures on the site the hotel looked really nice, but as soon as I pulled up I new I wouldn't stay. There was sketchy people hanging around the parking lot. The outside looked dirty and rundown. I tried to cancel my reservation, but unfortunately I didn't arrive by 4:00 pm so I had to lose $90. The way that place looked I don't mind losing my money. read more

We knew we were getting an inexpensive hotel, but never thought it would be this bad. There were stains on the bed, the shower and the refrigerator. Dirt and dust on the floors. The worst was the smoke detector had a plastic bag over it. I called the front desk and was told we know nothing about it. No concern at all, which was alarming in itself. read more

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Don't even want to give a star. Have watched this place go down hill in two years of staying here. The staff are ok maybe I guess. At least the one housekeeper was cool. The Owners not so much. This last time our room was dirty and no shower curtain. I asked the front desk and she couldn't do anything nor show concern. The next day I got one installed by the cool housekeeper. For Breakfast try Denny's or the Horseshoe. Noise all night either the train or the people. Parking sucked as well. The natz were a bit much as well . The smell of mold from the bathroom got old quick. Finished our 3 night stay came back for a fourth night and was charged full price at midnight for an even crappier room upstairs. Never again ! Will only stay at American owned and operated from now on! read more

Although the free breakfast was okay (typical free breakfast), the room was only a step above sleeping in the car. The bathroom desperately needed a remodel...dark stains in tub, loose tile & grout etc. To it's credit it did have hot water. Next time I'm in the area I'll stay in Tucson and drive a little further. read more

Location sits directly off the interstate ramp with little else around. There is a convenient store across the street and a donut shop. The site isn't much to look at but the staff were extremely friendly and helpful! Lots of great parking available. Plenty of space to walk furry babies as the lots around the motel are now empty. (Closed businesses) The rooms are old and we did have a little trouble with our tub draining but overall, nothing big. It was a pleasant stay and we enjoyed the location access to Tombstone. It was only a 15-20 minute drive and perfect for us. read more

The rooms were well decorated with nice flooring. The people who work here are friendly if not helpful. We were here for 5 days and the room was only cleaned once and not very well. We ran out of toilet paper, shampoo conditioner, coffee and towels. The front desk couldn't help with any of it as housekeeping goes home at 3:30. Another guest of the hotel gave us a towel so that we would have 2 clean ones. We asked to borrow a broom so we could sweep out our own room and they could not come up with one. read more

Traveling from ca to fl we stopped at this quality inn. The beds were pretty good which is really what counts. The morning continental breakfast? Pass on that but it is the only option. There is a Denny's close by . My suggestion? Go to the next stop. Not far but more chooses. I will say the staff is really nice. read more

Love this hotel. The staff is incredible and the rooms are very clean. Grab and go breakfast was perfect and the coffee is good. We will be back. read more

The room was clean, which is most important to me. It wasn't fancy, but comfortable. The air conditioner in our room wasn't cold. We got there so late, I didn't bother reporting it until morning. I asked for a room on the bottom floor, and the desk clerk went out of his way to accommodate. The bed was comfortable. They accept pets, which is a must for me. We were pulling a trailer, and there was room for us to park. For the price, this is a great place to stay. Pool was nice and clean. We left before breakfast time, but the clerk went and got us a togo bag anyway. read more

I should have listened to the other reviews. Location is right off the freeway. Parking is easy. That's about it. The receptionist was with a guest when I walked in but she never even looked up or said hello or told me she would be with me shortly. Nothing. I booked through hotels.com. No one told me it would cost an extra $10 for my dog. Which is discrimination by the way. I know toddlers that are far more destructive than my dog. The room was NONsmoking but stunk of smoke from an adjoining room. Room 129 is right next to the laundry room so there is loud thunking and whirling noises when someone is doing laundry. Two huge cracks that ran the length of the ceiling. The people above me were chasing elephants. The bathroom stunk of mildew and old feet. read more

I booked this room because of the good reviews that it had on Google. When we got into the room, my girlfriend found hair in the bed, sink, and tub. The sheets had holes and stains. The room had crumbs on the floor. The toilet and bathtub didn't look clean. They brought us to another room, and it was worse. The bed wasn't even made,and there was still pee in the toilet. read more

This is now the Quality Inn. First room was dirty. Manager apologized profusely. Next room had no soap and two towels for four people. Night receptionist doesn't know hotel pet policy. Informed me that I couldn't have my dog in the room in his kennel, "because this is a hotel." I paid the pet fee upon check-in. Told me that if my dog started barking, she didn't know what would happen to him if I wasn't there. I intend to cancel my reservation for the remaining days. Disappointing. read more

Would not stay here nor recommend it to anyone. The room was dirty, hair in the tub, floors were dirty. There 3 nights & no room service except 1st day when I stopped a housekeeper and asked for the bathroom to be cleaned, which wasn't much better when done. The last night there we were eating in, just some snacks and asked the front desk clerk for 3 plates and utensils from the breakfast room and was told that they were out of plates and I could go to Walmart in town! Didn't find the staff very helpful. read more

Wonderful staff and the complimentary breakfast is amazing I definitely recommend this hotel! I will be back but, no time soon I CANT TAKE THE ARIZONA HEAT! read more

Extremely disappointing. The room was not cleaned. The bedsheets for stained and dirty. In this time of Covid that's very disappointing. Do not stand this place. read more

DO NOT STAY HERE The train the train the train and dirty floors and hair in the sink and the door wasn't even locked when we arrived but breakfast the was good coffee BAD the staff there was great. Front desk people were nice but not helpful with the dirty room just sorry. read more