They were wonderful. They're the best. I am. They have my car in. Got it out. I was moving it. They…read morewere just absolutely wonderful.

BEWARE: David, the owner, is a liar and forced his employee to lie to me about work done to my car…read more From the beginning: Got into a minor accident that just left a crack on my bumper. My insurance recommended Modern Auto Body as their "preferred" shop so I went there for the repairs. Called me when my car was done (which took twice as long as they estimated) and I said Id pick up the next morning. Get there only to find out they weren't sure if a vendor completed a task so they had to call the vendor back out (AC refill) and will take 1-2 hours. meaning I could not take my car. I have my 3 yr old with me so this was inconvenient but ok, took my rental and went shopping to kill time. Come back 2 hours later, take my car home to find MOUSE DROPPING INSIDE MY CAR. My entire console was covered and inside the glove box. This is disgusting! How could they return a car to me with mouse droppings all over? I can understand that living near wooded areas may bring mice however how they handled it is awful. I call them to let them know what I found and receive hesitation about what "they can do for me". I was initially told they can vacuum it out. I said thats not enough. I will not drive my child around in a car with mouse droppings in the ventilation system potentially and what about the damage the mice could have done to the engine? I wanted 3 things, the car vacuumed and sanitized, the ventilation system and engine checked for damage and droppings and new cabin filter. Too much too ask? This is a 6 month old new car worth $60k. I did not trust my car in their care to have it returned with droppings from vermin inside. If you got this far, keep going. The good stuff is below. What happened next is shocking. I took the car back the same day after 2-3 phone calls back and forth, to be met with more hesitation even though they told me to come back. I was told they checked everywhere for my filter and no one has it in stock so they cant do that. They are also waiting for the adjustor to "approve it". I asked approve what? My insurance is to pay for something that happened on the auto body shops property and for a $40 filter? Ridiculous! Tim, the employee, tells me to wait while he takes it to the detailers to clean. 30 mins later or so comes back out to tell me "surprise, David (the owner) ordered a filter and didn't tell me" so we were able to replace that. I was definitely hesitant to believe that bc Tim was initially adamant that there were no filters in stock but David managed to get one delivered in 30 mins? Tim takes me out to show me how they cleaned up the car and "on scouts honor" (bc I asked again) said they replaced the cabin filter and checked the engine and found no further issues. I said ok, cool, but I would like my old filter back. Tim pulled out his phone to show me a picture. I said no, I want my old filter please. He said ok and went back to get it while I waited in my drivers seat. When Tim came back WITH David, empty handed, I knew they lied. David aggressively opens my passenger door and pulls the glove box open while having a massive attitude saying "If you want to go dig through the dumpster you can but we're not" and offered to show me the filter in my car. I asked why he has a massive attitude and raising his voice when I have been super understanding even though it was my third time there today and he starts yelling again. I told him to get out of my car. Hind site, I wish I would have let him rip the filter out but I was not going to let him yell at me. He slammed the door and told Tim he is not allowed to talk to me anymore and they both started to walk away so I got out of my car and yelled across the car to let them know I know they are liars and Tim even said "scouts honor". Tim did turn around when I asked him if he lied to my face and told me he is just the messenger. So to my understanding, David told him to lie. Thats when David charged back at me with a finger in my face yelling at me (im a 5'2 small female alone in a parking lot with two men). My husband removed the "new filter" when I got home to find dirt and debris in it so clearly they lied as the filter was old and dirty. BEWARE!!

Great place. They really care and are fair and reasonable. Plus, they do a fantastic job and in the…read moretime period they give you. I would highly recommend them.

I went to Stine's due to a hit and run. I wanted to get a quote to see how much it would cost for…read morerepairs without going through insurance. Needless to say, I dropped the car off on a Sunday night and got it back the following Thursday. The work is amazing and it looks like nothing happened. I am very happy with the work and Kenby is very friendly. The prices are great and I would definitely go back if I ever need auto body body repair and paint work done.

I've used Top Gun on two separate occasions. the first, my car was involved in an accident and the…read moreneeded to be repainted. the paint quality and application was so poor that the paint bubbled and had to be repainted two more times. Their attention to detail and customer service was also not as to be expected. Recently my car was involved in another collision that was the fault of the other driver. To get the process started for a rental car before liability was assigned, Geico my insurance company insisted I started the claim with them and can be transferred. So I brought my car to the recommended shop and they started the assessment process. Without my knowledge they completely dismantled my car and told me my car was totaled. I drove home 1.5 hours from the accident - no alarms, damage to the tires, etc. Just front end damage. When liability was placed on the other driver, I decided to get my car and get a second opinion and take it to another shop. They threatened that if it was anything but totaled, it was insurance fraud, did not put my car back together to be sent to the other shop, and when a tow truck came to get it, it was insurance fraud parts and the entire front bumper was missing. Needless to say, the other shop fixed it, State Fark paid for the damages, and I will NEVER take my car to Top Gyn Collision again. They are overpriced, work is shotty and I just don't trust them.

Incredibly disappointed by work performed at Top Gun…read more I chose this shop as it was one of Geico's preferred shop (Xpress) I usually look at the reviews and make a decision based on an overall picture but man was I wrong with this shop. After getting into an incident, I had my car towed here and at first everything seemed fine but as my car sat at the shop due delays in parts which I understand was out of their control, I started getting frustrated and lack of transparency became obvious as I kept pushing for a date of when I was going to get my car back. My car was returned to me, without informing me that the window button was not working along with my lcd screen which was not even part of the reason as to why I brought my car into the shop. My TPMS sensors were also not working. In essence, this shop managed to introduced issues that were all electronic related and failed to diagnose them and are now having me deal with insurance to get those issues resolved with the Lexus dealership. They did repair all the physical damage but along the way they don't have qualify people to handle electronic issues so please BEWARE as they are now pushing these issues on to me to handle with insurance and I may be out of thousands due to their incompetence.

The right rear/side of my car was hit recently while it was parked in a driveway. I've had the car…read morefor only one year. I was very upset, as I had my previous car (19 years old) for 16 years. I don't change cars often. While not a huge damage, I was worried that the repairs wouldn't result in the car looking like it did right before it got hit: Perfect. Well, thank you to Caliber Collision!! The job you did was fabulous! When I picked up my car, I inspected it. It looked like it did before it was hit. The paint job is perfect too. During the entire time Caliber Collision had my car, and up to pick up of my car, I received follow-up emails of the status of my car and friendly service. Thank you! Thank you! Great job!! If anyone is particular like me, take your car to Caliber Collision. You'll be happy with the results. And as an FYI, the other person's insurance covered the repair costs ($1,920).

This location is top quality and has great customer service. The Shop is also very convenient…read morelocation. Top quality!

I'd avoid this place like the plague if I were you. I'm from MA and was in Frederick on business…read morefor a few months (I was hit about 2 weeks prior to heading down to MD) so I decided to wait to have my repairs in Frederick. I did a little bit of research on Google and the business seemed legit. Kevin, the owner, responded to my request and I was able to get my car in for a right front panel repair and also a bumper repair. Unfortunately, I was rear ended a month prior to this accident so my repairs were similar other than the front drivers side panel. That repair took 4 days. Anyway, I dropped my car off here on a Monday and was told it would most likely be repaired on Friday unless other issues were found. Of course, I was told they had to replace the entire rear bumper. Rather than bore you with all the details, I'll just make it brief. My car was in the shop for 18 days for this repair. Communication while it was in the shop was non-existent for the most part. Tons of excuses! When I picked it up the car was overheating and pouring out coolant like crazy. I had to have it towed back to the shop as its apparent something happened here. They paid for the cost to have it repaired which was an air bubble in the coolant system supposedly. After I picked it up again it still needed a cohesive put on the front drivers panel and an alignment, which was covered by insurance. It took 3 weeks for them to get back to me to bring it back in yet again. Typically, this would be a same day job. With Frederick, I knew I wouldn't be getting my car back the same day. Needless to say, this is the worst experience I've ever had with an automotive business in my entire life. I had to constantly stop by the shop to check on the status of my car, communication was absolute shit, and the turnaround time was an absolute joke. On top of that, now I'm having issues with my spoiler. I can't prove this is because of Frederick Auto Body, but the timing seems odd. Anyway, I'll get that looked at by a mechanic when I return to MA. I've seen some 1 star Google reviews where Kevin denies working on these cars. I had a similar issue with a used car salesman back in the day where I bought a Maserati and it was basically a lemon. Like consumers are confused where they made a major purchase? Really?! Owners will lie to save face. I very much came here for services, and the experience was very much absolute shit.

So great and Kevin is very personable. He was able to fix my bumper at a much better rate than…read moreother estimates I received.

Do NOT bring your car here. We dropped off our Range Rover Discovery a week ago and the door was…read moredamaged, with no other damage. Picked up the car today and the paint had some specs in it, and they said they would wet sand it to get the specs out while I waited. It didn't work. Eric Zamora offered me $50 or $100 discount so he wouldn't have to paint the whole door again. He said the paint had a "Lifetime" guarantee. I said that's fine, I would pay the full amount. Drove the car home and then noticed that the passenger side side view mirror was melted. Literally the paint and plastic was melted.....!!!! So I called them and drove all the way back to the shop and Eric was already gone for the day, but his worker said that they looked at a picture from the front of the car and said they could see a shadow showing that the sideview mirror looked "wavey" Bull crap!!! He said they took the mirror and the door off the front passenger side to do work on the rear passenger side, and that they only put the sideview mirror in the car and that it couldn't have gotten damaged.... I said there is NO WAY that my sideview mirror could get MELTED on the top of it while it was on my car. The plastic and paint are literally melted!!! Car is in great condition except the door that had to be repaired. Now they are saying that the MELTED sideview mirror must have already been like that. No pictures of the sideview mirror damage prior to doing the work. They melted the sideview mirror at the shop. Don't know how or who, but it wasn't melted when I dropped it off....... Every place I have ever been too takes detailed pictures of a car to make sure that this exact thing doesn't happen!!! DO NOT GO TO THIS SHOP. BEWARE. Dishonest. Go somewhere else.....

Very, very satisfied with my experience with Zamora. First, the place is amazing. I've worked in…read morebody shops during my younger years and I've never been to one like this. The staff was polite, professional and thorough with every step. The communication during the repair process was excellent. The repair on my Nissan Murano was minor front bumper damage. The finished result was that the car looked brand new inside and out. Having body repair after an accident is a stressful and time consuming experience. But I am So pleased with my outcome and I HIGHLY APPRECIATE AND RECOMMEND this facility with pleasure. G Gwynn

The team did a fantastic job on restoring my life. Communication and understanding with empathy…read more Thank you D

I dropped my car off, signed the paper work and was picked up by Enterprise Rent A Car to get my…read morerental car. I was in and out in 15 minutes! I've used Caliber Collision before and they are great, very professional, and do great work.

R&R was friendly, fast, and fair. They were very responsive and helpful, and came out to me to fix…read morea deep scratch on my rear quarter panel at a good price. They did a great job and I'm happy with the work -- the color match looks great. He even ordered a replacement wheel arch flare for me and is coming back in a few days to install it. Edit: it's been almost two weeks and I still haven't received the wheel flares.

They were quick to repond to my request and it was done before 24 hours had past. I possible could…read morehave gotten a better deal, but the response time and convenience was top notch. It looks like the damage never happened and so I'm very pleased with the work.

Great service and they actually care about helping out. My car is old and I wasn't sure if the…read moredamage was too expensive and the insurance would just junk it. They did the estimate for free and worked with me to get the insurance to pay for it. Highly recommend!!

USAA offered me a few options for repair after I hit a raccoon on 695 and busted the front bumper…read moreof my Jaguar XF. Chose these guys based on reviews. I am glad I did. My service rep was extremely friendly, knowledgeable and easy to work with. I was worried about paint matching -- he assured me it would and he was right-- perfect match. Took it in on a Monday, they said probably done by Friday but it was don't early Thursday. All around excellent service and work and highly recommend.