Needed to return something from ATT and they are not a UPS store so I said this happens to me all…read morethe time and asked where the nearest store was and he said would not tell me because it is competition. Found the nearest one on 5th avenue and they saw I had ATT box and started the transaction. Super friendly, not jerks like the Kingsdale store. I will never go in that store again.

Imagine all of the services of the post office, but with no long lines and good customer service…read more It does exist and can be found in a shopping center in Upper Arlington. They have shipping and mailing services for USPS, Fed Ex and UPS all in one place, which is really convenient. They also offer printing services, but I have never used those. I believe it is under new ownership, and they really brought the business back to life. They are closed on Sundays.

I've had to use a stand alone location to return a present and to send computer equipment back to…read morework. Each time it has been a very easy process. The first time I stopped in thinking I could pick up a box or envelope to package the return myself and drop it off in a bin but that's not how it went down. I asked the person at the counter if I needed specific packaging and she said no. If I had my own envelopes or box they would return it. Then we chatted about what might be appropriate sized packaging for a pair of men's jeans. She volunteered the information that printed labels could be sent to them and they would print it off and add it to the package. The second visit was to drop off the return. I had everything together and brought it in. I was asked if I wanted a receipt they accepted it in case there was an issue with the return. Sounded good to me! They scanned the package and handed me a slip. Fortunately the return was delivered and quickly processed by the seller so no need for the confirmation. I had a "tech refresh" at work last month and needed to send back my old laptop. Third visit in three months. Work said to use the box the new laptop arrived in to send back the old one. No problem! I packed everything up. Did I have a return slip or QR code? Um no, but I had the account number. Not a problem! She printed off a label for me after confirming the address, which coincidentally matched the account number address, and slapped it onto the box. The space itself also has a retail store for paper goods but I was all set on those items.

Handy. Needed to fax something, so I swung by. They were a little busy, and seemed a bit annoyed by…read morecustomers. But eventually one guy helped me, and was friendly and patient. Faxes are expensive- send online if possible. But, I was paying for convenience, and it was simple and quick. One stop shop for printing, packages, etc., so I'm sure I will be back someday.

I had an appointment scheduled for notary services and received both a confirmation and a reminder…read morethe morning of the appointment. When I arrived, the clerk told me the notary had been out sick for a few days. I was not notified of this, despite receiving a reminder to show up that same morning. I had rearranged my schedule for this appointment and then had to scramble to find another notary because the document was time-sensitive. This was very frustrating and unprofessional. I understand that emergencies happen, but continuing to send appointment reminders when the notary was unavailable wasted my time and created unnecessary stress for a time-sensitive matter.

I think this store may be under new ownership. The last few times I have been in, they really have…read moretheir act together. I have never had to wait in a long line and they are very efficient. I have just used the shipping and Amazon returns services, but they also offer PO boxes, mailing supplies, and printing services.

I've had an excellent experience with The UPS Store at 829 Bethel Rd in Columbus over the past 6…read moremonths. I recently moved here from Texas, and I can honestly say that I've had a much better experience at this location than at the stores I visited in Texas. I regularly visit this store for shipping and returns, and the team is always welcoming from the moment I walk in, even when they are busy helping other customers. They are always friendly, professional, and willing to go the extra mile to help. They have been especially helpful with returns, including Happy Returns, when I occasionally lose or don't have my return barcode. The staff is patient and always does their best to help me. I also really appreciate how quick and efficient they are. They process my shipments and returns without wasting my time, which allows me to get back to my other work quickly. I highly recommend this UPS Store to anyone looking for reliable shipping, professional packing, quick service, and excellent customer service. Thank you to the entire team for consistently providing such a great experience!

The store manager/owner, Gopal, picked up a set of 8 glasses to ship to me from an auction house,…read morethen proceeded to try to charge me $170 for shipping for a small set of 8 glasses. I use Pirate Ship and could see that the actual shipping charges were in the range of $29. While I was more than willing to pay for pickup, pack + ship to the tune of $50, ($79 all in). But $170 to ship 8 glasses? No. When I asked for a reasonable amount, or if I could print my own label to use, Gopal hung up on me. He then BROKE the items before returning them to the auction house. The Auction house was kind enough to send me what was left of the glasses and refund me. I don't recommend this UPS store. I'm filing a complaint with Corporate UPS. Absolutely unprofessional charges and childish behaviour. They could have just worked with me, but no, I asked for the return to the auction house, and then they BROKE my items out of spite. Not only did you lose a customer, but you've earned a crappy social media review, a complaint to corporate AND you've lost an entire auction house that will no longer use this store.

As someone inexperienced at selling on eBay, especially a large, expensive item like an industrial…read more25 quart lab sterilizer, I decided I should seek professional packing help so I didn't inadvertently do a poor job and end up with a damaged shipment. The person working was absolutely lovely and a little busy so I left my package and returned later for pickup. Everything looked fine on the surface to me. Well, the shipment arrived damaged. The metal base was broken into pieces and the sterilizer was so damaged it leaks, so it is useless. I have been trying to contact them for a week now and they will not return phone calls or Facebook messages. I assume they have a process for reimbursing a client for goods damaged as a result of poor packaging, but I cannot get in touch with anyone to confirm or use it. At this point, I'm out approximately $500 for broken equipment, $50 for shipping, and the $18 I paid for subpar, UNprofessional packaging that caused these losses. And created a sad/bad ending to what had been a terrific eBay interaction. I will continue to try to contact Quality Box & Pack and update this review according to their response. But so far, I would advise you to go to the UPS store down in Olentangy Plaza. Javier was excellent to work with--very patient, diligent, and meticulous in helping pack and ship boxes. I will continue to go there and recommend them until my issue is satisfactorily resolved.

placed an order online for a truck, doly, boxes and tape. days in advance. worker was already late…read moreto work so there was a line of people waiting and this girl had no clue what she was doing because she "only works saturdays". a 5 min process turned into a 35 min process due to her not knowing where any supplies were in the store or reading our order number to match the product numbers. we only bought supplies here to save time by lessening the trips to purchase items. save yourself some time and go to walmart to buy the supplies. will not be using this business again.

This store has excellent employees. They are always cheerful and helpful. The store is clean and…read morewell organized. The equipment is always in good working order. Pleasant speedy experience.

No major hurdles to deal with at this location. Nice people, efficient, knowledgeable, and ready to…read morehelp!

Extremely incompetent people working here. The service here was so bad and the people working here…read morehad nothing but attitude and incompetency. The simple task that should have taken 3 minutes ended up costing me 15 mins of my time. I would advice to go elsewhere or expect to deal with highschool dropouts that hate their life and work in an understaffed FedEx.

I love Fedex Office's latest option to print from Google Chrome. You just choose the printer as…read moreFedex Office, and then you get a code that's good for 24 hours. You drop by any store location, enter your code, and you're on your way. It's all self-service and easy peasy. Well, it's normally easy - until tonight. I walked into the store and headed straight for the kiosk. It kept giving me an error message and told me to see a team member. When I approached the lady working, she seemed completely disinterested in helping me. When I explained the situation, she continued to ask me unnecessary questions - I actually don't think she understood how the printing worked. But instead of saying that, she honestly just acted like a B. At one point - I shit you not - she told me (almost yelling at me) to stay behind the counter. What did she thinkin was going to do? Way to treat me like a terrorist, lady. But then all of a sudden, her tone changed. It was around the same time when she discovered my account was in Yelp's name. Maybe it was a coincidence, but the same lady who was awful a few minutes later - suddenly became sweet as pie. So I don't know... this whole experience was strange. But in the end, though, I got what I needed.

If I could give ZERO stars I would!…read more I am incredibly disappointed with UPS Store #2514. After my grandmother passed away, I was given a set of her antique pewter measures dating back to the mid-1800s. They were one of the very few family heirlooms I received, and because of their history, they are absolutely irreplaceable to me. My mother took them to UPS Store #2514 to ship to me. She told me the store was not busy, and James assured her he would carefully pack them in a 10×10×10 box and place a Fragile sticker on the package. The shipment was sent on July 27 along with a second package that I had packed myself. When both packages arrived on July 30, I immediately knew something was wrong. Instead of receiving the box my mother described, I received a large reused box with an Amazon shipping label and a "Cold-Shot" product label. Inside was a CST2 General Cold-Shot Pipe Freeze Kit--a product I have never seen before and certainly did not ship. There is no question that the shipping labels were switched. The tracking number on the receipt my mother received from UPS Store #2514 matches the shipping label on the box containing the pipe freeze kit. In other words, the tracking number that should have delivered my grandmother's heirlooms instead delivered someone else's Amazon return. My mother returned to the store the today and was told the manager would need to get involved because my package had gone somewhere else. Unfortunately, no one could tell us where. We were instructed to file a claim, but because we didn't know the monetary value of these mid-1800s heirlooms, the declared value was far below what they were actually worth. Even if UPS reimburses us, no amount of money can replace something that has been in my family for generations. If my package was sent to an Amazon returns facility, it will likely be discarded, recycled, or donated, and I will never see these items again. I am beyond devastated and beyond angry. A mistake like this has potentially cost me one of the only tangible connections I have left to my grandmother. To make matters worse, I am now in possession of someone else's Cold-Shot Pipe Freeze Kit, valued at approximately $573. I contacted Amazon in hopes of locating my grandmother's package or helping ensure the person who returned this item receives their refund, but they were unable to assist. Mistakes happen, but this was an entirely preventable error. If I made a mistake of this magnitude in my own profession, I would likely lose my job. I expect much greater care when entrusting UPS Store #2514 (or any UPS store for that matter) with an irreplaceable family heirloom. I sincerely hope UPS Store #2514 is able to locate my package and reunite me with these priceless pieces of my family's history. If they cannot, I expect them to take full responsibility for this egregious error and find a meaningful way to make this egregious error right, even though I know nothing can truly replace what has been lost. As of 08/13/2026, my grandmother's heirlooms are still missing.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

THIS IS THE WORST UPS STORE ON THE PLANET...!!!…read more They don't want to be a UPS drop-off location. They only want to accept packages where THEY SELL YOU the label at their marked-up prices. Read the other reviews. The owner is rude, and he gives you S#IT if you bring in a package that already has a paid label. They LITERALLY refused to let me reprint a label I HAD ALREADY PAID FOR ON EBAY, saying that because they sell labels, it was a conflict of interest. A conflict of interest for WHO? Not for me! I'm the customer... Maybe it's a conflict with YOUR INTERESTS, because you want to sell me a label at marked-up, inflated prices. I'm pretty sure them refusing to accept my package violates their franchise agreement with UPS, but there are dozens of awful reviews for this locations, so apparently UPS Store doesn't care. DO NOT GIVE THEM YOUR BUSINES. WORST UPS STORE ON THE PLANET.

0 Star -- Absolutely Horrible Customer Service I honestly…read moredon't understand how this location is still operating with the way customers are treated. After dealing with this store multiple times, I can say that my experiences have been consistently awful. Every time I've gone in to simply drop off packages, I've been met with an attitude that is completely unacceptable for a customer-service business. The owner/rep has always been extremely rude, rolls eyes, argues, and acts like I'm inconveniencing them simply by walking through the door. On one occasion, I was actually told not to come back simply just dropping off packages that were already paid for. Let that sink in: you walk into a shipping store to drop off packages, and instead of being treated like a customer, you're treated like a problem. And after looking through the other 1-star reviews, I can see that my experience is far from unique. The complaints about rude, dismissive, and confrontational behavior are remarkably consistent. At some point, when this many customers are describing the same type of experience, you have to wonder whether the problem is the customers or the management. I've used UPS Stores all over Columbus and have never experienced this level of hostility over something as simple as dropping off a package.