I had a very frustrating experience here and would not recommend this place. I went in for a smog check, forgetting that my battery had died the day before. Instead of explaining that the vehicle likely wasn't ready for testing, they went ahead and ran the smog anyway. The test failed because multiple system monitors hadn't completed, and they immediately reported the failure to the DMV. On top of that, the technician accused me of having my catalytic converter swapped out illegally, which was completely unexpected and honestly insulting. I've owned the vehicle for years and have never had any work done on it. He even offered to show me, but then wanted to charge me just to put the car on the lift -- which reinforced my feeling that everything here is about money. After the failed test, I was told I still had to pay because they spent about 30 minutes on it. From my understanding, many places don't charge if the vehicle isn't ready and fails for that reason, so this didn't sit right with me. To make matters worse, their payment system wasn't working properly when I tried to pay electronically, which just added to the frustration. The technician then got visibly irritated with me for being unhappy and handed me off to another employee instead of resolving the issue professionally. Overall, the experience felt unprofessional, transactional, and lacking basic customer service. Charging for a failed test, reporting it when the vehicle clearly wasn't ready, and then getting frustrated with the customer is not how you treat people. I'm sure there may be a response to this, but this review reflects my personal experience. read more

This place, owner and employees are a total rip off .they so-called diagnost my car but couldn't find the problem and still charged me for nothing or couldn't tell me what was wrong ,them told me start with the computer brain I bought a brain took back to them,and they tell me I'd have to buy from them. What a bs shop.I pushed me car down the road to another shop.they fixed it for$120 dollars, while these clowns charged me $165 dollars for nothing. I would never recommend them to anyone, thumbs down read more

The fastest smog check I've ever had. I barely had time to play my game on my phone. Great service.

The quality and value of their service is unmatched! I've been to Quality Auto Service twice now and both times I've been more than satisfied! Highly recommended! read more

Came in on a Monday afternoon to get my smog checked. I walked in and was helped right away by a gentleman named Mike. This was my first time getting a smog check and had no clue what to do, but Mike answered all of my questions and walked me through the process. Total cost was $50. It took 10 minutes, if not less, to get everything finished. I was able to renew my registration the next day across the street at AAA. My experience was 20/10 and I definitely recommend this shop! read more

Quality Auto Service - Smog Check Stations Near Me - Pomona, California

Great shop and fast service. I just started coming here but they seem trustworthy and they are very friendly.

Great service! Despite being extremely busy they were able to fit both my vehicles in for an oil change. Will be back!

Opened on time, very friendly, good prices and very knowledgeable and help me understand what is wrong with my car. And very patient and personable. I have brought my car in twice and never had an issue with is after. This will be my place to take my car. Thank you guys for making me feel comfortable. read more

I used to live close by to this place, and Quality Auto Service was recommended to me by a longtime La Verne resident I knew. I haven't lived here in years, but I'll still drive out to see Mike for my smog checks and any major maintenance because it's worth it. I recently took a morning off to drive over from Burbank! Mike is knowledgeable, straightforward, and fair. My car is getting to be pretty up there in age, and he'll give me tips on how to keep it maintained to pass smog checks, what maintenance is urgent vs. what can wait, etc. He let me know that because my gas cap wasn't properly sealing, gas fumes were escaping and my maintenance light would continue to turn on. On my most recent visit, I called ahead to see if I could come in for smog, and I was out of there within 15 minutes. AAA is a block over so if you're a member and just need new tags, you can pop right over with your smog certificate and get it all done! I really trust these guys and they've always treated me well and with reasonable prices. I'll continue to go for as long as I can! read more

Needed some troubleshooting work done as to why my check engine light keeps coming on my daughter's first car. Mike, Tony, and the team found a faulty ground but knocked it out in less than a day. So happy we found this shop! Thanks guys! read more

This is the second time I've taken my car in for a smog check. AAA recommended and they live up to the standard. Quick, friendly, efficient. Happy they are here. Close proximity to AAA so if you need a smog for your renewal you can do both quickly. read more

Honesty is the most important quality. Knowledgeable and experienced mechanics make a difference as well

Half Off I was quoted $4,000 at another shop for an AC repair. I drive a 2018 Impala. I paid a little under $1,800 at Quality. I'm a new fan! read more

After trying to resolve an alignment issue with Cadillac on a brand new XT6, I was referred to Mike at Quality Auto. After three unsuccessful trips to the Cadillac dealer, Mike was able to correct the problem in just a few hours. The price was very fair and at this point, I was happy to pay out of pocket just to get the problem corrected. Thanks Mike! read more

**STEAR CLEAR OF THIS PLACE!! ESPECIALLY IF YOU HAVE A CHECK ENGINE LIGHT!** This place is absolute trash!! I went in to get my check engine light checked and they LITERALLY charged me over $1,100.00 ON ALLEGED repairs done including an over $600 valve adjustment, fuel injector and spark plugs, and $149.50 for a "diagnosis" just for them tell me that oh I guess that wasn't what was causing my light to come on. AND if I wanted them to try to find the problem it would cost ATLEAST $2,000 for them to check it out!! What a bunch of crooks!! Worst mechanic and experience I have ever had the misfortune of encountering!! I took it to a real mechanic who was able to do a simple inexpensive compression test and tell me the same diagnosis it took these idiots to give me after OVER $1,100 on unnecessary repairs. GOOD RIDDANCE!! read more

Quality Auto Service - Smog Check Stations Near Me - Pomona, California

My car feels completely different after their inspection and few repairs, I don't know about cars very well but they surely did amazing work. Worth the money!! read more

Parking lot was clean. No crackheads to be found. Great business. Honest. Great value.

Mike and Tony are both good with communicating and taking time to talk to you about your car, as if it was their car. I've never had any problems after my cars left Quality. read more

Glad I took my car there, fast and efficient! They did a great job on car at an affordable price- thank you!

I have used these guys now on 2 different cars and every time they have diagnosed and handled my specific problems quickly and for way less than the other quotes I was getting. I'll start with my 2015Lexus IS250 which had 3 dash lights on: check engine, VSC light, and traction control light. I was told by a different mechanic that it was going to need a new catalytic converter for $2000+. I brought the car in, had these guys diagnose it and they came back with a hose that had come unplugged due to a bad motor mount. So they put on a longer hose and fixed the motor mount, all for under $400. The other car was a check engine light on a Honda Civic that ended up just being the gas cap and I got out of there spending less than $20. Their honesty and integrity is very apparent the moment you walk into this shop. They come highly recommended and I will never go anywhere else for my services! Thanks guys.. read more

They got right to my car and change my oil and filter. The brake light was on so I thought I might need new brakes but when they looked at it they discovered that the previous mechanic who had done my brakes didn't fill the fluid level enough and filled it for me and they didn't even charge me extra for it! I just moved in this area my old mechanic died and these are my new repairman. Tomorrow I'm taking my wife's car to get some minor repairs. I highly recommend quality auto service. read more

Real good customer service. Very professional. Went for DMV light inspection and DMV brake inspection

I was buying a car out of my area. The car was located in La Verne. I live in San Diego. As part of the buying process, I wanted a thorough pre-purchase inspection. So I searched the AAA database of local La Verne repair shops. The list was short, so I used Yelp to find the best. Quality Auto Service was the easy winner. Mike did a great job of looking over my potential new car. He and his crew spent hours checking and testing it. Inside and out. He emailed me a detailed report and followed up with a phone call explaining the report. That information was worth $100's of dollars to me. Mike charged me a fraction of that. I'm picking up the car next week after the dealer makes many fixes based on Mike's report. There's an Asian donut place near my house in San Diego that makes plate-size apple bear-claws. They're awesome. I'll pick up a dozen before I leave San Diego on Tuesday morning. Thanks for doing a great job. read more

I have gotten my last two smog checks done here. They get it done and get me in and out quickly. Nice guys with good attitudes. I'll be back. read more

I was in a real bad situation at a coin operated car wash across the street from Quality Auto Service. My 2003 Jeep Rubicon would not start after applying Gunk Engine Degreaser. I followed the directions with no startup success. I had just replaced a dead battery with a new Optima battery a couple of weeks ago. So I walked across the street, and asked the Owner, Michael, if he would give me a jump start. I had visited his business over a month ago to do my required smog check. He stopped everything, and he got my vehicle started. Long story short, a rag to protect my air cleaner housing had not been removed after reinstalling the K & N air filter, and it had plugged the airflow. I thought I had removed it, but shame on me! He came to my rescue by troubleshooting with his professional experience, and I was able to attend my scheduled Dr. appointment on time. Thank you Michael, you were my "HERO" yesterday, and I will be forever grateful for your kindness! Richard Bailey - La Verne read more

Like most people, I've had my share of less-than-positive experiences with auto shops, so I rely on personal referrals quite a bit. The referral to Quality Auto Service was definitely an excellent one! I've now taken my 2019 Hyundai in for service twice, and both times I've been more than happy with the results, on all levels. I was treated with honesty and respect and did not, for a minute, feel as if any work was done that wasn't necessary. The work was done quickly and the cost was fair. I am so happy I found Quality Auto Service, and recommend them 100% without any hesitation. read more

It is hard to find a car repair place where they are honest, fast, and their repairs are quality. This place fits all the criteria. read more

They are all crooks and are just interested in taking your money by telling you everything is wrong with your car

Really pleased with the service I received. Everyone was friendly and efficient. They were honest with what needed to be done and I didn't feel like I was being gouged into getting service I didn't need. It's really hard to find good, honest mechanics and I'm so glad I found this place. read more

Professional, efficient and very thorough. I was very comfortable with the service. I am one to be very skeptical of mechanics, but because of their knowledge and their professionalism I felt very confident and comfortable with my decision of getting my car worked on there. I'm very satisfied with my results. I would definitely recommend this auto body/mechanic to anyone. read more

Cheapest price around for a brake and lamp inspection $100 includes certificate. I was told it would take up to an hour but the job was completed in 45 minutes. Fast and professional I highly recommend Quality Auto Service. Thanks Mike. read more

I've been taking my car here for 5 years now. I know the owner and he is trustworthy and informative about cars. They are also fairly quick with repairs which is so important. Their prices are also reasonable. read more

Made appointment to bring in my Audi A7 TDI to check out check engine light coming on with 2 codes and to check brakes. Car is a diesel as reflected in the TDI model stated when appointment form filled out. Codes were also given to them. On arrival without even looking at the car they tell me they don't work on diesels. What a waste of time! After seeing Erica A's review I guess I'm lucky they don't work on diesels! read more

Great place to get work done fast , responsive friendly , I'll definitely come back again . Thank you for taking care of my diesel truck !!

I'm an extremely particular person about whom I let touch my vehicles. I'm a car enthusiast and we tend to have a higher standard than you're average person. So I did a lot of research and found Quality Auto Service. I had needed smog on both my cars and went in but that particular day the smog person was on vacation. No problem. I met Joe that day and he referred me to another smog place which was awesome. That impression of how nice Joe was, the cleanliness of the shop and how helpful he was made me come back yesterday for service on my daily driver. I provided Joe with my own parts which he verified were correct which I liked. I was already prepared to pick up a dirty vehicle inside and out which is how most mechanics leave your car to pick up but no. No greasy fingerprints inside or floor marks. As a garage mechanic by hobby and an intelligent person, I was able to verify that the work had actually been done. So thank you Joe for your help, to the tech who actually did the job and to the owner for providing a good business. Keep up the good work. I'll definitely be back with myvehicles -09 Crown Vic. PI silver read more

Quality Auto Service - Smog Check Stations Near Me - Pomona, California

Mike is the only Mechanic I use for automotive repairs. I do 99.9% of my own automotive maintenance and repair. I came to Mike at Quality years ago for a Smog Check issue on my motor home. It was a non-catalyst (No Catalytic Converters from the Factory) and numerous other Smog shops didn't know anything about this, and insisted I put CATS on the motor home. After talking to Mike about it when looking for a Smog Shop, he knew about these "special" vehicles and understood the codes and what was needed in my case. He has been my Go To shop for automotive service an repair since. I have had numerous vehicles A/C serviced here. I am also learning how to do A/C myself, Sorry Mike, and Mike is not afraid to talk to me about A/C when I have a specific question. I have recommended Mike at Quality auto numerous times, and he is one of the only places I trust sending my parents to, if I am unable to work on their vehicle. Alan... read more

I really trust this place. Not only did they do all the work very quickly, they also let me call and went over all the questions I had. I had a lot. I got my repairs and inspection done. They were willing to spread the repairs over different days and had everything ready before I got there. This is definitely a good place to go to. read more

The people who work here are great. My car was towed here by AAA so I had a little tiny bit of a discount. Tony and Mike are super helpful and explains everything with your car with tons of details. They break down the price for everything that needs to be fixed, which is great, but I felt a little overwhelmed by everything. It's difficult for a customer to hear nothing but "$$$" for every single thing that needs to be fixed (although, in their defense, I had have a pretty old, messed up car). I paid a really hefty bill just to have my car examined to determine the problem and decided from there I did not want to continue to fix my car. 5/5 for service but the price ain't cheap. Overall I would recommend this place, outstanding customer service. read more

The team at Quality auto is amazing! They explain everything in detail, give you a written estimate, and are always there to answer questions. Moreover, they give you a fair price, and a realistic timeline for repairs. Couldn't recommend enough especially for Subarus! read more

From the start, Mike has been honest, fair, and efficient. He doesn't charge too much or too little, it's just right. Car goes in broken, car comes out fixed. Plus, he's a great guy to deal with. Highly recommend, without a second thought. read more