I really don't find myself saying this a lot about auto repair places, but... words cannot describe the love I have for this place!
About two weeks ago, ~on a dark and stormy night,~ I drove to the grocery store to pick up a late dinner, which is approximately... oh, a mile away from my house. Upon getting back into my car, ready to drive home, my engine made some whirring noises but stubbornly refused to turn on. This problem turned into a three-hour-long middle-of-the-night ordeal that involved me getting my car towed to Performance Auto Center because it was the closest auto repair place and seemed to get good reviews. The guy who towed my car just sort of left my car in the middle of their lot, blocking a bunch of other cars, assured me it would be fine, and brought me home.
I immediately called them first thing the next morning (it was a Saturday, so they had shorter hours than normal, too-- keep in mind) to let them know that that was my car, and if they were going to be able to work on it, I would have to walk down to drop off my keys (~30 minute walk). The guy who answered the phone said sure, don't worry, just get them here as soon as you can.
Dropped off the keys to the owner, and then Javier let me know that I could leave it with them for now while they checked it out and would call me with a quote for the repairs. I walked off, got some breakfast, and maybe a half hour to forty five minutes later, they called me, let me know the charges (which were AMAZINGLY cheap compared to what I expected), and made sure to ASK if I wanted it done. Of course! By the time their end of the day rolled around (about 2:00 or 2:30), they called me, said my car was ready. I stopped down at the garage, and they said that they fixed one of my broken sensors inside the car that had been a nuisance for me for a while. At first, I thought, "Uh oh, another charge?" Nope! He quickly gave me the invoice with the price listed that I'd have to pay, and it was still the base (super cheap!!) rate that they gave me over the phone.
I drove my car off the lot super happy-- it was working just fine!
Fast forward to last night. Yet again, in the middle of the night, another car problem happened (my car is old, so this sort of comes with the territory)-- but this time it seemed a lot more minor. I had a problem with my door ajar sensor, and I was afraid it would drain the battery. This morning I brought it in, the owner greeted me, cracked a joke about the makeshift "repair" that I did to turn the sensor off during the night, took a look at the problem and worked on it for a few minutes.
"Okay! It's ready," he told me, walking off with his tool box. "The door sensor was working fine, it was just the door itself that seemed to have a dent in it. But it's fixed now."
"Thank you!" I said.
Expecting him to lead me inside where I could pay, I sort of awkwardly stood there watching him talk to Javier.
"So," I interrupted, "should I pay inside?"
"Oh, no," both he and Javier said. "It's ready. It's good to go."
I stared in silence, still a little confused.
"No charge," Javier chuckled.
"Really?!"
The two of them laughed and nodded, and sent me on my way. I had to try really hard to resist my urge to give them both a giant, bear hug.
I, just... I hope I've conveyed my feelings for this place appropriately. Car troubles are some of the most distressing things to me, and this place has provided amazing, quick service to me, both times that I have gone to them now! I'm very happy that I happened to find them by chance the night my engine decided to be lazy. I'm planning on always coming back here if I have any car troubles! read more