Thank you Norstar for your service to my furnace.Kim, the CSR,Shally,on phones,Eric Houp all…read moreprofessional,kind,and efficient. First time with this company..grateful .Job well done .Thank you especially Eric for being professional,doing the work,and coming and leaving with respect ,professionalism in tact! Ps.I will use this company in the future! Linda S. Banta- Coria

This company is TERRIBLE!!! One stars is TOO MANY!!!!! Not only once BUT twice they came to our…read morehouse, broke something and then WE had to pay for it. If you try to talk sense into them they just lie right to your face. I tried to go in and talk to them about my most recent issue and they brushed me off. Our heater needed to be cleaned and was working fine. In fact, it was on when the guy came in and he waited until the heater finished it's cycle. Well, magically, he touched it and it didn't work anymore. He had no idea what was wrong and spent a lot of time on the phone and taking pictures. He couldn't fix it. Next day a new guy comes back and claims it's not working because again magically the piece that was working when they came into the house just stopped the second they touched it (yeah right). But he didn't have the part. Had to come back. Waited 3 days and heard nothing. Mind you, we froze our butts off waiting for them to come back. Finally shows up and puts it in. Charges us for 3 trip fees, on top of the part and the reason he was actually there (which was just to clean it, nothing more). $233... when it was supposed to be $109. Owner doesn't care. And made it clear to us, he would do nothing to work with us because OUR HEATER WAS WORKING FINE BEFORE THEY SHOWED UP. The sole reason we were having it cleaned was because we sold our house and the buyer requested it. It's been perfect for 5 years. Not a single problem. And these jerks touch it and "it's broken"... yeah right. If you go to them, expect to pay WAY more. Because I guarantee... "something will be magically broken". Horrible customer service! A few months prior we had them fix our heater in the kitchen and the thermostat, which again worked perfect before they showed up, magically broke the minute they walked in... I'm seeing a pattern here... stay away from the crooked company!

Part 2: The day…read moreafter posting the previous review, I received another call from that Anchorage Alaska number (Tim). He told me that he saw my post and had no idea that Luke had done this. He and Luke had quite the showdown in the office. He wanted to make good on HIS estimate and would be out in two days. Upon arriving at my house he informed me that Luke had been fired and that they were doing an in-house investigation on him to see if he had been doing this for awhile. The company also discovered that Luke is the brother of the owner of a local competing chimney sweep business and that Luke might've been trying to way over-bid jobs so that people like me would go with his brothers company. Tim completed my job at a cost that was way below his original estimate. I appreciate people like Tim who want to take the time to make things right when there's an obvious wrong. Tim said that Ron (owner) was in agreement of his "fix the problem" attitude and this reflects greatly on the integrity of this company! I will NOW continue to use the services of this company and I hope that Tim gets a big fat raise for this! Tim definitely has a servant's heart and got $20 for his pocket from me for his trouble. Thank you Tim! Also, thank you to Ron! As for Luke (Where ever he is now), he can pick a cheek, pucker up, and kiss my ass!!!!!! It feels good knowing that I got an evil, greedy SOB fired by exposing him!

Service was outstanding. Kameron, was professional and thorough. Definitely would use them again…read more Which we have. Thank you so much

Craig has been my contractor for a long time. He does very high quality work and pays attention to…read moreall the small details. Recently I needed some drywall work to be done in my living room and kitchen so I could finish my remodel project. In just a short time he listened carefully to my needs and ideas to find a way to finish the project in an efficient amount of time and stay within my budget. I would definitely recommend Craig for any type of job you need done around your home or business. Thanks again Craig!

From the owner: Remodeling, new construction, insurance repairs, septic installation, excavation read more

Anthony Mangini is the best realtor I have ever worked with. He's incredibly friendly and…read morehardworking. He got my real estate listed and sold in less than a month! This required him to show my property up to five times in a day! He was a total professional yet remained warm and encouraging to not only myself, but potential buyers. Even my buyer commented that he was really "on the ball". I would go to him anytime I wanted to buy or sell real estate.

Beware of unscrupulous business practice's. I was working with one of their agents, (Denny…read more Blair) on a bank owned property. I was prepared to make an offer the first day I spoke with Mr. Blair, but was encouraged by him not to bid until I had seen the property the following week. I immediately booked travel for the following week and emailed Mr. Blair of my plans to meet with him that next Wednesday. Unfortunately unbeknownst to me, he used my interest in the property to persuade other potential buyers to make offers prior to my arrival. Then he Did NOT have the professionalism or common courtesy to inform me that he had done so. I wouldn't have a problem with the fact that he used me to heat up the price or even get more bids, but then the agent left me out of the bidding process all together. I only found out his deception the day i was booked and checked in, to fly up, meet with him, review the property and place a bid. I don't know if this was approved by the owner, but he was copied on my later correspondence with his agent. I would use caution or play it safe and choose another reality company all together.

I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

I thought I had left a review before but couldn't find it -- so here it is! Design Tile is awesome…read more They're never pushy, and the front desk team is incredibly patient and always willing to pull more samples. They have a huge selection to choose from, and they even let you rent samples to take home so you can see how they fit with your vibe. Love this place! Thanks Design Tile.

Incredible company, detailed, low key, reasonable in every way they remodeled my bathroom near…read moredowntown Spokane and will be coming to Priest Lake to do a bathroom there, then back to Spokane to do my kitchen backsplash. We went to their store with ideas, got excellent design help and chose tile from them. Thank you Ed B. And your entire team. Before and after photos attached.

Excellent choice if you want to wait 2 days for a call back and a month for service. Especially…read moreexcellent choice if you enjoy conversations with rude people who don't care at all.

Where to start with these guys... first off, this review is for the Colville store, but there is no…read morespecific entry in Yelp for that store. My relationship with Northstar started when they installed the heat pump in our new construction home. The heating system was wired incorrectly, and had to be fixed by them. They left several ducts not connected to vents. This was found by me going into the crawl space, and seeing no ducts connected to several vents... A leak in the system developed, but no leak could initially be found. I was told by Norstar that the loss of 8 lbs of refrigerant was the probable result of a theft of the fluid...several hundred dollars later, the unit was working , but with very high energy bills. Norstar came back out, and again found the unit was short on refrigerant. After $400 more dollars in testing, several leaks were found. They seem to have a hard time with the long term fix of a system, and our more concerned with short term solutions (that then need more fixes in the future). They have always been friendly with me, but my wife has had mixed results with Norstar on the phone. In one example the service manager basically said my wife was lying on a scheduled appointment. It was a miscommunication in which the service manager told my wife that he remembered the conversation between my wife and I better than we did...not a great example of customer service... We do love the Lopi wood stove we purchased from them, and they did a good job installing it....but for technical repairs/assessments, I cannot recommend them. We went with another company for the repair of our system. It should be noted that there were several other negative issues we had with Norstar that were not mentioned in this review.

I was looking forward to having them clean my ducts and my dryer vent and had a very pleasant phone…read moreconversation to get my quote and set up the service. Unfortunately, nothing about the service visit was as expected, including the quoted pricing. Here is an excerpt from the email I sent to them, which went unanswered: - Originally I was quoted a discount price on the dryer vent cleaning that I was told was a greater discount than the military discount. At the completion of the service, the dryer vent discount was not offered and so I paid more for the service. - I was also told that the service would take approximately 3 hours to complete, and then was told by the technician that arrived that it take approximately 2.5 hours. He was done in 75 minutes and appeared to be in a hurry. No explanation was given as to why the work was done early. - There was dirt and debris located in every room after the technician left. I spent almost an hour vacuuming floors and furniture to clean up the mess left behind. - The brand new filter was still accumulating large pieces of dust and dirt after the service was completed. I was told the vents were completely cleaned. Disappointed to say the least....

For five years I have used Stanley steamer for my carpets , Not anymore ! Nu look came right behind…read morethem and cleaned what they said couldn't be cleaned anymore .... The cost was about the same , but the end results are entirely different - they have my business from now on