Needed a short notice detailed clean of an empty house that we would be moving into in a couple of days & came across Queen Anne's through a Facebook listing. I reached out & got a response very quickly. I spoke with Andrea who was very nice. We spoke on the phone & I informed her that it would be a move in clean, that there was recent construction & there was absolutely no furniture in the house. She answered all my questions & concerns & assured me they would be able to handle the job. They would sweep vacuum, mop, dust, clean the fridge, stove etc etc. My fiancé let them in, went to run some errands & returned to pay them. He is a man who doesn't pay much attention to detail but even he noticed dust still on the baseboards & asked for a rag. He paid them & they left. I stopped by on my way home from work to pick up a package & popped in to see how the place looked after being cleaned up. To my surprise that is not what I found. After walking through the house (barefoot) my feet were all dusty & gray, the light switches which had not been touched had dust sitting at the top, the baseboards in all rooms were not touched & also full of dust, the toilet paper holder in the bathroom (which is located right next to the toilet) also covered in dust, the shower doors covered in hard water/ soap scum marks, the window tracks still dirty & not touched. I reached out to Andrea who apologized & assured me everything had been cleaned. I provided pictures which I will post below & she apologized for it not being cleaned to my 'standard' & offered me a $25 refund for the 'bathroom clean' after my fiancé paid them $250 to clean the house which was still not clean. I may be wrong but I do not think that expecting dust to be gone after paying for a 'cleaning service' is too much of a 'standard' to meet. I would also like to mention that they ended up not having to deep clean the stove because, to no fault of their own, it was not installed yet & couldn't be reached to do so. You would think they would have paid a little more attention to basic detail since they now had a little more time to do so? Wrong. Not once did they offer to make it right & come back & do the job that they were paid to do. Instead I was offered a $25 refund.
I am now out $250 & will have to clean the house myself. I did not take the $25 refund because to be honest, it was insulting & if this is how they run their business, they will definitely need it more than I will. Do yourself a favor & look elsewhere!
UPDATE: The dining room was mentioned & is even in the quote you sent. You referred to it as a movie room when it is in fact not. It was also all of the baseboards & light switches in the house & there was no toilet paper placed on that roll. read more