Their contracts are written to keep you in their properties longer than you intend. Terrible response to maintenance requests. They are looking to take your money at every turn. I would NOT recommend them anyone. read more

If I could leave no stars... I would. Absolutely no communication and Vickie refuses to answer the phone. Over 2K in rent and the AC/Heat went out 3 times.... She wouldn't reimburse for those issues either. I also had to pay to have small things fixed due to the sloppy upkeep. I had to pay to have the home professionally cleaned when I moved in due to it not being cleaned prior. All of the paint in the interior and exterior of the home is mismatched. The flooring is terrible. She didn't want to put me on a 12 month lease after renting for a full year because there was an "extra car" at my house.... I have a 4 year old.... who has a babysitter occasionally. She also never communicated or asked that question. I would never rent from this company or recommend it to anyone. read more

Do not rent from these people. They are crooks. We moved in almost two years ago! The place needed a total clean job. they assured us that it would be cleaned. The paint on the woodwork was chipping, and all the paint in the house was mismatched. The floors had so much mud that it took several times to clean. They promised to fix these issues before we moved in, but they never did. I didn't cook in the kitchen until I thoroughly cleaned it. There was food on the walls. The stove and oven had to be cleaned before I would even consider cooking on something this nasty. The guest bathroom tub had a hole in it at some time. We couldn't even use that tub for fear that it would break. We asked them to fix it, however, after two years they never did. The shades were bent and the screens had holes in them. When we called about this we were told we could fix the screens ourselves. It took us weeks to clean the entire duplex inside and out. Now that we have moved out they want money for all the items that were wrong with the place when we moved in. I used to own a successful cleaning company for 12 years, and I can assure you that the place was spotless when we moved out. I know what a clean place looks like, and this was it. The list they provided us today is outrageous. They did not give us our deposit back and asked for more money. I will report them to the Texas Rental Agency for this, as I believe their actions are unjust. They are the true definition of a sum lord. Disgusting. read more

Do not lease from them. They do not refund your entire security deposit, despite the house being completely cleaned and undamaged.

All the flooring has cracks in it, the blinds have dents in them, the window seal have chipped paint, POOR paint job everywhere! Paint mismatched in the bathrooms. Poor plumbing in general, when water is running the pipes in the wall are very loud and make thumping noises. What's the point of writing everything out and checking all the boxes if none of it is fixed when moving in? Poor communication, they only answer via email. There are no gutters to protect the yards, everything is muddy and beyond repair without spending your own money as if rent isn't expensive on its own. read more

whatever you do do not apply here they suck!! no communication at all. Oh, and if you already applied forget about hearing back if you got approved or not because they will never get back to you. no emails nothing! If you see any good reviews, it's probably a scam. read more

PMV Properties has to be the most unprofessional rental company in the area Vicky is a horrible person! We decided to rent from them against our better judgment. Vicky would not answer one phone call or email. The reviews are 100% correct! We were shown one home that was nice enough, however we couldn't move in to that one because we have 3 cars. We waiting for 2 mths for the next home to be available. It was horrible!!! It was filthy, and literally ruined. The fence was falling down., the floors were ruined, the cabinets were repaired very sloppy with wood glue. The maintenance man was always smoking in the garage, which may the house smell like cigarettes.. When I passed on the horrible property Vicky told me that I am being picky, that it's a rental. For 1700 a mth I except something more than that! read more

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When we moved in there was dog hair on the floor. Our light bulbs were always going out Our ac went out I put in a maintenance request 4 days later I contacted Vickie via email because they don't answer the phone. She stated Patrick was going to come out the same day I sent the email. Mind you we were staying will family because it was so hot. We paid 1,000 for our deposit because we had not rental history (apparently paying $500 more dollars covers that). They charges us $15 for a sticky bathroom floor. Fabuloso cost $1.25 at the dollar store. They charged us $25 for every spot that was on the wall. That came out to $215. We left the place cleaner than when we got it. 10/10 would not recommend the duplexes in gatesville. read more

Do not rent from these crooks! First off, when they say "Only written request will be acknowledged", they really mean it. The one and only time I actually got to speak with Vickie is when we got our keys. They have the most over the top lease I've ever seen. And don't you dare try to deviate from it! We bought a house and asked if it was possible to shorten our lease by 1 month. We were immediately sent an email that stated that their "Reletting fee" is equal to a whole month's rent. Call me crazy, but $2400 to stick a sign in the yard seems a little ridiculous. The email continues to state, if you decide to break your lease their lawyers will sue you and put a lean on your new house. Talk about a storm cloud over a joyous occasion! So we bit the bullet and paid rent on a completely vacant house for another month and used the time to get it as clean as possible. Which turned out to be a complete waste of energy. After you move out, Vickie will then nickel and dime your deposit. They use the cheapest possible paint, so if you so much as breathe on the walls you're going to lose a huge chunk of your deposit. It doesn't matter how clean you get the rest of the house. I scrubbed every inch of that house and mopped my way out the door, and STILL got charged for cleaning. I understand the rental market is a mess right now, but that is no excuse to treat people like this. read more

After reading Yelp and Google reviews, I went beyond my better judgement and looked into renting a property from PVM. Full disclosure, I did not end up renting from them and here is why: Pros: -Decent looking property (from the one we saw) -modern-ish on the inside -good layout (met our needs, for the most part) -spacious living space -clean-ish (could have been cleaner but you could tell that someone recently moved out and didn't do the greatest cleaning job) Cons: -you pay to see the property (I said that correctly, you have to fill out an application, pay the application fee AND get approved and then the landlord sets up a time-when she decides to get back to you-to view the property -missing blinds throughout the home -no yard upkeep (that's all on you) -rent was expensive -the landlord, let's just call her "Vickie" is not very responsive to emails, phone calls or good at communication (side note: she stared at my wife and I during the walk through of the home and barely said a word, she seemed disinterested and cold) -road construction off the main street, could possibly cause a problem for the short term -crack in the concrete flooring -random cable wiring sticking out of a couple of the walls and living room closet Another thing is that during the application process we noticed on PVM's website, as well as other sites that the company changed the rent price from $1150 to $1295 without any notice to me or my wife. I could go on, but I think you get the point. If you can help it, please please please follow the other Yelp reviews. DO NOT RENT from them. Rent from a more reputable, property management company in the area. read more

I wouldn't even pick 1 star if I didn't have to. Scheduled a viewing at 530. She didn't show up until 550! No apology no nothing! Barely spoke! Told me we could only have 2 vehicles!! This rent is $2,195 and you have the NERVE to tell me how many cars I can have parked at the house! With a 2 car carage and a 2 car driveway!!! I HAVE NEVER HEARD OF SUCH! Keep you place for "the people" you want it for! read more

Mrs Vicki is awesome. She went above and beyond to help me get a home. Every aspect of our business was professional and exactly as promised. It has been a pleasure doing business with PVM properties and I would recommend their properties and services to everyone. thank you again for all your help and attention to details. read more

Me and my fiance have had the displeasure of living at Canyon Crossing apartments for 2 years now. Vicky never picks up the phone and is rude and unprofessional. The apartments have no finishing paint on the walls so we could literally take our fingernail and scratch the paint off. We absolutely hate living here and hate having to communicate with Vicky. I have friends who also live in these apartments who feel the exact same way. I wish we had found the reviews before being so excited to move into our first apartment. These people have no issues reaching into your wallet and should be ashamed of themselves. I would not recommend these people to anyone, them claiming that these apartments are luxury is a joke. read more

PVM is a very strict rental company, however if you read the lease agreement and can follow it exactly then you should be just fine. Everything is VERY plainly laid out for you as far as expectations and guidelines. Yes the guidelines are very strict so make your decision accordingly. Maintenance was done in a timely manner and the information to reach them is stated in the agreement. You cannot just call and speak with someone as a maintenance request must be filled out. They do not seem like the friendliest people around, however this doesn't make them bad landlords. Again, read the lease and expect it to be followed no matter what unexpected life situation comes. If in doubt I suggest going with a more flexible rental company. My husband and I were in the process of building a home and due to covid we were unsure as to when exactly the home would be finished. We asked that our lease be shortened by a month or so if needed but it was not. We had signed the lease and knew up front that it could not be broken. Lots of reviews seem to badmouth this company however our experience went well as we followed the lease agreement and did not expect it to be changed for any reason. Upon moving out we did get a fair amount of our deposit back. There was a checklist of expectations upon moving out including the 60 day notice. We followed the checklist and any areas that we did not follow precisely we were charged for, as stated in the lease agreement. I remember the application process even had expectations listed and it was very strict based on my opinion. So if you see during the application process that there may be a problem or if you need to ask for stipulations to change according to your situation then you may want to save your application money. Read the application, lease agreement etc. Follow it and expect it to be followed. read more

I have called repeatedly and no one answers the phone or calls you back. Just read the review and now...forget this company. I don't understand how this company is still in business. Do yourself a favor and don't bother! read more

Denied my application within 30 minutes because of my timely mortgage back home raises my debt to income. I moved here due to a promotion a year ago. The property I have owned for 16 years is rented out and brings in more income than the mortgage. I also work for the state and make 5 times the rental income between my job and my 2 rental properties, but Vickie wouldn't budge. I don't want to buy just yet because it is a sellers market and there is nothing I am willing to pay thousands over asking price just to obtain. It is ridiculous that hard working individuals get judged by people with far less education or financial understanding. A total waste of my money and a total scam of a company. read more

My wife and I are moving back to Waco and really liked a home off of Silver Saddle. We called at least 5 times a piece and always got a voicemail to "Vickie". I think Vickie is a made up person because not once did we receive a call back. We filled out the application to the "T" and left nothing out. After we submitted applications and paid application fees for both of us, we then received an email from Vickie Matus. She said we needed to send pictures of our dogs. This was not in the application. Such a terrible experience. I would recommend against renting from PVM. We rented from Bentwood in Waco. It was painless and superior service. Ask for James or Megan. read more

Unwilling to work with military personnel! Would not work with me to allow my BAH to start, I have the funds for the apartment but since I don't make enough in the army (without bah) for their "3x The rent). Mind you with BAH I make more than 3 times the rent. I just needed cooperation to verify this info. read more

Do NOT RENT! First of all they have very poor communication. I should have read all of these reviews before renting this place but unfortunately I needed something asap. I contacted maintenance about cockroaches in my house that were there few days after I moved in (that we noticed) and Vicky sent me a rude email saying it was because my kitchen was dirty and my trash was overflowing!! She said maintenance had told her that when I previously contacted him about the fridge not working when I moved in! Like who says that!?? So apparently they go in your house to judge you and talk about the way you live. I was livid because first of all I pay someone to clean our house once a week not including cleaning myself because of my OCD and she has the nerve to say that to me! So unprofessional and rude people! I will never rent with these people again! It's no wonder people move out all the time! Do NOT RENT be aware of these people and not worth what they charge!! read more

just dont. highly unprofessional company. never answers the phone. these other reviews speak exactly what you'll be dealing with.

Horrible company I signed a lease with another company and PMV bought the property on the first when my girlfriend got the key some man came to the rental property and took the key from her and told us we cannot live here even though we signed a 1 year lease. They were very rude and didn't care if we were going to be homeless because of it. Do yourself a favor and never rent from them read more

I've rented from PVM. Gave them a $1500 deposit plus a $500 deposit for a pet. When it was time to move out, they did want any holes patched. They nickel and dime you for every little thing. The stained concrete floor was noted at move in being messed up, but in the end it came out of my deposit. I got back like $400 from a $2000 deposit. Don't rent from PVM! read more

Horrible property management (Vicky something). Never in the office or answer their phone unless its convenient for them. Charge rediculous amounts for bs clean up or marks already there when you moved in. The catch is they tell u not to worry about it if its smaller then a quarter so you don't and then that is what they hit you for when your out the place. Probably never paint or replace a damn thing but definitely charge your for it. The owner is his own repair man so all the things he is charging to replace can be bough at walmart for pennies but sinice he is a "professional" (NOT) he charges what he wants. I hope all other military members THINKING of renting there read this and contact me. 239-940-6732. I would gladly enlighten you to other military saying the same as me. Pictures of the condition i left this place forth coming. read more

I would NOT recommend PMV Properties to Anyone.. Horrible people! I can Not wait to move out!! They don't even have swimming pools. They are Extremely RUDE! They talk to you like crap. STAY AWAY. FAIR WARNING! read more

You might as consider the deposit as lost money. Nickel and dimed me on the move out and wanted more money and I didn't leave the place bad at all. I'm still in shock......disappointed to say the least. Feel robbed ..... read more

If I could give this company zero stars, I definitely would. The staff is incompetent and rude. We inquired about several properties and specifically asked if any applications were pending on them, and were told there were none. Two days later, I inquired about starting the application process, and both properties had already been rented! Turns out, they in fact both had applications already and had just had leases signed! I understand renting properties is competitive, but you shouldn't outright lie! If this is how they treat prospective customers, I can't imagine how current tenants must feel. Stay away! read more

Renting from Vickie Matus was a nightmare. The water restrictions were our biggest complaint. They completely control the water to the sprinklers. In the spring and summer they were watering at least 4-5 times a week. No matter if it rained or not. We actually had standing water in half of the yard. If you need to get in contact with her it takes forever. She has a bad attitude when dealing with customers. She treats you like a second class person. Trust me you're not if you can pay these ridiculously high cost of these rentals. We had to leave all our utilities on till the end of the contract when we left early. She was showing the house using our power and water. This is not our responsibility. If you rent be prepared for a lot of restrictions. I can't stress enough how rude she is. read more

Rude and unprofessional. Vicki is one of the most difficult people I've ever had to deal with. Always harassing us for every little thing. Husband had a personal vehicle and work vehicle and we were told one of them had to go because there was more than 1 car per resident. You will get a rude note if your grass is 4 inches tall. Couldn't wait to move out. And they will not let you break your lease for ANY reason. Even if your job transfers you out of state!! Living there was a terrible experience and we I will never recommend PVM to anyone. read more

Vikki is one of the most unprofessional and non-caring mangers I've had to deal with. Completely unwilling to budge on the 60 day notice, and if you miss it you have to pay for a full month, they elect to not prorate your rent. Would not even budge for military. She sent the 60 day notice the day prior and I was in training. By the time I got it and got a hold of her she said I had to pay another month. Will not return calls if you have questions, I had to call every hour on the hour to get an answer. Have heard from more than one renter she is difficult with everyone. Didn't seem to care about my business. read more

We rented from PVM in the Surrey Ridge subdivision in Robinson for 1 year, May '18 - '19. While there were a few things that could have been better (move in clean was lacking, for example), overall we were satisfied. We had 3 maintenance issues in that year and they were all addressed within 12 hours. Jamie, their representative, was always prompt, courteous and accommodating. Upon move out, they provided what seemed a very extensive checklist but much of it is repetitive. It's basically just cleaning up after yourself. When we got our final communication from them, it came with a comprehensive list of charges against our deposit. Every deduction was legitimate and fair. We got over 80% of our deposit back. I would rent from them again without hesitation and I would definitely recommend them. For rental property, it was a nice house. read more

This woman "Vickie" was very unfriendly. She sounded as if she didn't care to deal with me one way or another. Cold as ice. Application fees for each occupant was money wasted. I wish I had never applied with this place. Beware -- not "color-blind." read more

Communication was always extremely poor and they definitely screw you over with the "charges" for anything they have to "clean" or fix on the move-out guidelines. When we left the property it was cleaner than when we moved in and somehow we were charged for cleaning services that amounted to almost half of our security deposit. Be careful and take lots of pictures if you decide to lease with them. read more

USE CAUTION. I just spent $185 in application fees to be told that one of my dogs "doesn't meet their requirements". He is 1/2 Lab, 1/2 Rhodesian Ridgeback and this breed is NOT on their 'not allowed' list (see below). The pet application does not allow you to select 'mix' and she (not the third party vet service they supposedly use) stated the picture doesn't look like he's a Lab. NO--because he's a LAB MIX. I offered to provide her with his adoption paperwork that shows he's half and half and she just said "I don't know what to tell you. The answer is no." She claimed she emailed me to tell me last week, but I have received no email. When I asked if she used the email address I used on my application, she responded that she was in Dallas and didn't know what email she used. I could have saved $185 and a week of my time. BTW--here's what their website says: "No Aggressive Breeds - Pit Bull Terriers (pit bull mixes), American Bulldogs, Staffordshire Terriers, Rottweiler, Doberman and Chow. Boxers are not accepted unless they are full breed AKC. No boxer mixes. This restricted breed list is subject to change without notice." I guess that last sentence is how they get around denying whatever breed they want to deny. read more

So I'm finally out and she got me again. Charged me for things that are on my initial move in list and said that it was because they fixed them. But....I have no record of fixing them since the website doesn't have my first years worth of repairs on it. Tried to tell me she made a mistake "with my deposit of 500$, should have been a months rent" that was two years ago???. Have you lost your mind. She wanted my new address when I gave her a PO Box she refused to send my deposit back to me since she had not new address......its a PO Box!!!! So once again please tell your friends and family to stay away. This weekend I'm helping another family move. We have to help each other against this person as she will hurt families if we do nothing. read more

Very rude to me and my wife in the application process. Just seems like a nasty woman. So thankful she denied my application after reading this yelp page. Stay far away from this company. Shame because the area seems so lovely. read more

As a real estate agent, landlord, and military leasing this property, this management is very unprofessional. Property is built with cheap material, and rent as luxury apartment. What type of luxury apartment come with no amenities? With no emergency maintenance? With no regular office hours? They are only available when one want to lease. Lord help you if you have an emergency in the apartment... they do not have any maintenance in the local area and the maintenance is on a schedule. With a emergency water leak, I was told that they do not have anyone in the area. I had to contact the city to turn the water off and left without water. Is this a TREC issue? read more

Stay away from these people. It is a husband and wife duo and they are extremely unprofessional. We began renting from them while we were selling our house. Vickie continues to be unavailable and is very difficult to work with. My advice is to go with a reputable rental agency. read more

Stay away from these people. They are liars and extortionist. You have to set up all the utilities by yourself and the property manager is very rude and difficult. They would not allow us to install our cable tv disc even if we discussed it with them before we signed the contract. Very unprofessional and only after your money. Obviously the people in PVM don't know what human relation is. Most disgusting people! read more

Worst landlord I've ever dealt with. I'm a disabled veteran with a certified registered service dog. They insisted that they "interview" my dog then openly mocked me and questioned my need for a service animal. The husband even said "doesn't look like it's working," in reference to my service animal, and then started laughing at me. He then pulls out a cell phone and takes a picture of me frozen on the couch unable to move because of anxiety and laughs again. Worst mistake of my life to rent this duplex. Who would have thought that there are still such close minded people out there. read more

My fiancé and i went to look at some houses today with Vickie & we will 100% not be putting an application with them. She was the most horrid human being i have ever encountered in my life. She didn't speak to us at all and questioned our income even though we had pay stub proof of what we made. She ignored us most of them time & was incredibly rude. When we got there she didn't ask our names or introduce herself, she walked right past us & unlocked the door & stood outside while we looked around. I have never been so uncomfortable in my life. It took us weeks to get in touch with her & when i asked her if there was an easier way to get in touch, she told us no it was just whenever she got to it. I do NOT recommend PVM properties at all. They are decent houses, but not worth putting up with Vickie. We will never ever contact them again. If you are considering renting from them, don't even waste your time. She is stuck up from the moment she unlocks the door to show you the place. read more