I'm very new to renting from Shamrock, but I've had a poor first impression. I looked at the…read moreproperty in September and it was nice but messy. There was a lot of stuff leftover from previous renters. I was told the property would be available on October 15th at the earliest, as they needed time to clear the stuff out and clean it. That was fine with me. I made an appointment to meet up with the leasing agent for the walk-through on the 15th, but about an hour before we were supposed to meet, he texts me saying he already did the walk-through, and left the keys at the property for me. So I arrived and found that the items left by the previous tenants were gone, but the property had not been cleaned. Bugs in the dishwasher, food stains in the microwave, and grime in the toilets and tub. Dirt, dust, and cobwebs. I sent pics to the leasing agent and asked for a cleaner, and never heard back. I followed up later in the week, still not able to move my stuff in as it was too gross, and the leasing agent "let the office know" but nothing was ever done. I finally had to hire and pay a cleaner so I could move in. This was unacceptable. Properties should be deep-cleaned between tenants, no exceptions. In a $1000+ monthly rental, why should I have to clean a stranger's foodstuffs out of a microwave before I can use it? Absolutely disappointed in this first impression.

DO NOT RENT HERE We rented a house with them for 2 years never missed a payment when we first moved…read morein the floor was damaged and we told management about it and told them it would be a problem two years later now that we're leaving they are charging us the floor damages on top of other damages we didn't do and have proof of the owner is very disrespectful and doesnt seem to care about anything but screwing people out of their hard earned money

They keep your deposit. My duplex was spotless. Crooked business and owner. All the reviews…read moreeverywhere speak volumes. Rude and dishonest.

If I could give a zero star I would. I lived in one of their duplexes for two years. When my lease…read morewas coming up I looked for a new place and found a house that better suited my needs. When it came to Harrell being cooperative with me or the new leasing company, it was awful. They were rude and short and would not help me with any documentation I needed for the new leasing company. Thank goodness the new company accepted screen shots. Now, on to the move out process with Harrell. I followed all move out instructions and requirements to the letter. I also got my carpets professionally cleaned and deep cleaned my unit and appliances over three days. Per my lease, I paid $1000 security deposit, $400 in pet deposits, and $65 for my garage remote... again per the lease, all refundable. I'm not the best at math, but that adds up to $1465.00. Knowing this, why did Harrell say that the deposit amount was $1315.00? That didn't add up. On top of that, they took $583.43 from the $1315.00 deposit. They cited $354.38 for painting and $91 for cleaning! I have never not gotten my full deposit back and couldn't believe what they took. They also cited things that were not accurate such as missing bulbs and a smoke alarm battery. All of my bulbs were working and none of my alarms were beeping when I left the unit. I don't even care about the little stuff though. I just can't get how they charged me for painting and cleaning. I will never use them for anything ever again.

We live out of state -and had a 48 hour window to get a bedroom and bathroom painted in my…read moredaughter's house near Baylor before moving in for the year. I called several places and Cindy was the most responsive and flexible. They were the only people to provide a detailed quote and Nolan communicated exactly what he would be doing, and the pricing was competitive. Irma was a phenomenal and flexible project manager- which was very necessary since we had to fly into town, rent a van , move, and get the rooms painted in 2 days. The best part was how amazing everything looked! I highly recommend them!

They painted our house in July and did such a good job. So nice and professional. I highly…read morerecommend them.

Called to set an appointment about two weeks before the home was closed on. Asked my realtor for a…read morerecommendation she took a pool of the realtors and 3 of 4 recommended them. The lady who handled my appointment schedule at the toll free number was very polite and set up the appointment with ease. The local guy was very understanding and polite as well. On moving day the guys showed up on time they gave me a text when they left the store they went to my parents home first then the apartment and then to the destination. They were very efficient and quick. They were also very polite. The hunks part is explained on the pic of the truck that I posted. It was a very nice experience as far as moving goes and pretty reasonable w the price as well. Would definitely use them again as well as recommend them to family and friends. There wasn't much to report that is negative. when I think about it nothing really. Very positive about this company plus they donated two meals to charity w every move.

Please don't use this company, I had a horrible experience and want to warn everyone. A lot of my…read morestuff was broken, scratch and destroyed. I informed College Hunks no action was offered or taken. Dan the owner from the start refused to look or help with the mess his employees created. I sent pictures of my stuff and he just stated I will not help you!!!

Awesome place to live! Management it awesome and cares deeply about your satisfaction. My wife and…read moreI were able to move in day of. Jade worked with us and called her manager to get our papers checked out same day. We started our move in process at 11:00 and had our key to our apartment by 3:30. We also filed two minor work orders (cleaning a small stain on the carpet and replacing some slats in some blinds) and both of them were fixed within 3 days of us filing them so they are very responsive. All in all awesome management and very nice apartment.

Tuscany Ranch is definitely a beautiful place to live. The complex is gated, pet-friendly, and has…read moresecurity, a pool, grills, fitness center, handicap parking spots and dog park. It is well-lit at night and has plenty of sidewalks to walk around on. It is conveniently located close to I-35 and several places to shop, gas stations, etc. Maintenance and staff have been helpful, friendly and timely. Pests are a problem here in the south. If your apartment has a pest problem (like ants), they will have a company come spray your apartment. Lots of other random acts of kindness like free Chick-fil-A breakfast too! The apartments themselves are beautiful. Hands down the best looking apartment I've ever had. I have one with a nook instead of a patio and I'm so thankful for the option of extra sq. footage! The apartment is already painted with great colors. Normally, this is something I would do myself so it's nice to have it already done. Fireplaces mantles are also a pretty color. The windows are tall and have ledges for my cat to sit on/sunbathe. I think third floor apartments have cathedral ceilings which make it feel bigger. I love all of the storage available. There is ample storage in the bathrooms so they knocked it out of the park here. Normally I need extra cabinets/drawers. The pantry in the one bedroom kitchens is huge as well and the kitchen has a built in microwave. Love being able to have a washer/dryer in the apartment too. Minor room for improvement: It's currently above 90 degrees outside and they've closed the pool down for the season. Granted, I'm not from Texas so this could be typical but I think 90 degrees is plenty warm enough for swimming. Could they add some recycling dumpsters where people can put their recyclables? It's 2017, why doesn't everyone recycle? There also aren't any elevators (really only a con when you're moving in/out). Possibly supply a washer/dryer for the units instead of renting them out. I hope this review helps!

DO NOT rent from this company. Kept my deposit + $850 more for bogus charges. Duplex had normal…read morewear after 15 months. Charged $600 for paint that was absolutely not needed. These people are crooks. Rather live on the streets than EVER rent from them again. Reporting them to BBB.

We were truly blessed not only with our rental with Alliance Property Management, but the team, as…read morewell. Alliance takes excellent care of their properties. We lived in our unit for over three years. In that time, we only needed maintenance to come on a few occasions for very minor reasons. Services were promptly and accurately rendered. Communication with Taylor and Ashley were nothing short of spectacular! Friendly, professional, and efficient. We not only recommend Alliance Property Management, we confidently tell you there is no need to look further for your rental needs. Thanks Taylor & Ashley for making our experience wonderful!

Their contracts are written to keep you in their properties longer than you intend. Terrible…read moreresponse to maintenance requests. They are looking to take your money at every turn. I would NOT recommend them anyone.

If I could leave no stars... I would. Absolutely no communication and Vickie refuses to answer the…read morephone. Over 2K in rent and the AC/Heat went out 3 times.... She wouldn't reimburse for those issues either. I also had to pay to have small things fixed due to the sloppy upkeep. I had to pay to have the home professionally cleaned when I moved in due to it not being cleaned prior. All of the paint in the interior and exterior of the home is mismatched. The flooring is terrible. She didn't want to put me on a 12 month lease after renting for a full year because there was an "extra car" at my house.... I have a 4 year old.... who has a babysitter occasionally. She also never communicated or asked that question. I would never rent from this company or recommend it to anyone.

They manage our property where we live and are about 2.5 hrs away. They don't understand things…read morehere are different. They do not keep up on lawn maintenance as is stated in our contract. We have to beg them to get it cut. It at one point was over 12 inches tall and snakes everywhere. We had it cut, as we have before, and last time they took it off of our rent. Now they refuse to do so. Our washer went out a little over 2 weeks ago, still no replacement of their property as it should be per contract. We had zero issues with the previous ppl who ran the property, but it's not near them and they simply don't care.

BAIT AND SWITCH! Got approved, paid application fee, pet screening fees, paid deposit only for them…read moreto withhold the lease saying they want $1000 more per month. Still haven't refunded all my fees.

I was impressed with the staff that assisted in the rental forms and applications, especially…read moreTracee.

piece of crap company. they are rude and don't answer calls when things need to be fixed. Justin…read morethe manager/owner will block you on his phone instead of helping and never return a call. they will promise you things with the property you will be renting from them and then never follow through. This year has been HELL. very unprofessional.

I live at 5106 lake shore drive waco tx. Eddie King was…read moreinstalling a gutter for another unit and saw I was painting my window panel and ask where he could get some of the paint for the gutter brackets ... I told him the condo association provides it but he could have some of what I had ... later he noticed I was having trouble crimping the wire stop on my new gate latch and volunteered to help. Super friendly and nice. Went above what he was there to do to help.

Amazing customer service, works with their tenants well. Would strongly recommend renting from them.read more