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    Puronics of NorCal

    4.7 (26 reviews)
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    1 year ago

    Arya called me and set up an appointment very quickly. Henry was the person who showed up and did an amazing job.

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    5 months ago

    Had this company bid on a water softener system for my home. They were 2-3 X the price of buying my own system and having my plumber install

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    Ask the Community - Puronics of NorCal

    Review Highlights - Puronics of NorCal

    “Work my hectic schedule, Reyna was able to book me a time that fit in this busy momma who just had surgery, schedule.”

    Mentioned in 9 reviews

    Read more highlights

    AWP Water Systems - Clean water today for a healthy tomorrow!

    AWP Water Systems

    (266 reviews)

    I am writing a long overdue review for Adli, Steve and team at AWP water systems, especially…read moreconsidering what they did recently. First, a few years ago, when we had moved to Pleasanton, we were shocked with the quality of water. We learned that we get hard water here but the worst part was the weird taste of the water. We reached out to a few vendors. Adli responded quickly, set up an appointment and showed up at our door. Adli did not try to sell us. Instead, he informed us of our choices. He made his recommendations. He explained patiently why his recommendations are good. After Adli left, we did our research and turns out he was right about every recommendation. The shocking part though was that Adli's pricing was reasonable compared to other vendors. We installed a water softener that does good work. Unfortunately, recently, the flow of water reduced so much that there was minimal to no flow of water. We had reached out to a few vendors ands hockingly, some of the vendors suggested replacing the whole unit, which didn't make sense to us, not to mention the ridiculously high cost. Then, we remembered Adli. And he came to our rescue again. He said he would send Steve the next day. Steve came to our home, inspected and immediately identified the issue. Steve suggested a solution, went back and talked Adli about it. Adli gave a pricing for the job that was customer friendly compared to other vendors. Adli's guys arrived, replaced the tank in a few minutes instead of just replacing the resin, charged us a low price and left. The water softener unit is back to working normally. The summary of the long review is two things - 1. Customer friendly, 2. Honest and trustworthy. Needless to say, I refer AWP water systems to our friends and anyone asking for similar service. Adli and team are good professionals who know what they are doing and take care of their customers. I would highly recommend AWP water systems for their reasonable price and high quality of service.

    We recently moved to Vacaville and immediately noticed how hard the water was, it was causing skin…read moreirritation and just didn't feel great overall. Adel came through and helped us get the right system installed, and the experience was excellent from start to finish. The installation went smoothly, everything was explained clearly, and the results were immediate. The water is now soft, feels great on our skin, and there's no more irritation at all. We absolutely love the system and can feel the difference every day. Highly recommend AWP Water Systems and Adel if you're dealing with hard water issues. Great service, great quality, and great results.

    LifeSource Water Systems

    LifeSource Water Systems

    (38 reviews)

    The sales person has been very professional kind and on the top of all my requests and calls right…read moreaway gets back to me. They came and solved the problem on the spot.

    Apparently, Robert's time is far more valuable than mine. Who knew?…read moreI rearranged my schedule, turned down other plans, and made myself available for a scheduled estimate with Robert from Life Source Water Systems to discuss installing a whole-house water filtration system. I did my part. I was home, ready, and waiting. And waiting. And waiting. An hour and a half later, I was still waiting. No knock on the door. No phone call. No text message. No carrier pigeon. Nothing. Now, I completely understand that things happen. Jobs run long. Traffic exists. Emergencies come up. Life doesn't always go according to plan. But common courtesy is still free. A quick 30-second phone call saying, "I'm running late," would have been appreciated. A text saying, "I can't make it today," would have been even better. Instead, the message I received was loud and clear: my time wasn't important enough to warrant even the smallest amount of communication. It's always interesting when businesses expect potential customers to respect their schedules while showing absolutely no respect for the schedules of the people they're hoping will spend money with them. Needless to say, if this is the level of communication before they've earned my business, I can only imagine what customer service would look like afterward. Thanks for the estimate, Robert. Oh wait...

    City Water Filter and Hyperbaric - More water damage

    City Water Filter and Hyperbaric

    (435 reviews)

    Fairgrounds

    I has a great experience with City Water Filter & Hyperbaric and I wanted to recognize the amazing…read moreteam there. Clay runs a fantastic business and clearly cares about his customers and quality of service provided. From the moment I talked to him , everything was professional , organized and welcoming. Javier and Jesse did an excellent work , they were knowledgeable , friendly and took the time to explain everything clearly . You can tell they take pride in what they do and make sure the job is done right . Jennifer was also wonderful , helpful , polite and made the scheduling and communication smooth and easy. Overall the entire team made this a very positive experience , I highly recommend City Water Filter & Hyperbaric to anyone looking for reliable service and a team that truly cares about their customers.

    Very disappointed with the communication and overall service from this company. I was told one…read morething, while my tenant was given different information, which created unnecessary confusion. After the technician completed the filter service, my water filtration system was not working properly. I contacted the owner expecting them to stand behind their work and help troubleshoot the issue. Instead, without performing an official inspection of the system, I was quickly told that the resin likely needed to be replaced and was quoted approximately $500 for another service visit. My system is only about 5-6 years old, so I was concerned that such an expensive repair was being recommended without properly diagnosing the problem first. We later discovered on our own that the actual issue was that the filtration system settings had not been set correctly after the technicians changed the filters. Once the settings were corrected, the system worked. My biggest concern is the lack of communication and proper troubleshooting. Before recommending a customer spend another $500, especially immediately after your technicians serviced the system, I would expect the company to first verify that the work was completed correctly and that the system settings were properly configured. Unfortunately, based on my experience, I would not recommend this company.

    TTL Plumbing - Faucet install

    TTL Plumbing

    (135 reviews)

    My need to replace faucets and shower cartridge due to mineral deposits was quite straightforward…read more I simply needed a plumber whom I could trust and charge reasonably for the work. After having gotten a couple of quotes from highly rated larger local companies who apparently would charge a lot more, I opted to go with TTL Plumbing (thanks to ChatGPT, ha, ha). I was very happy that I did! The pricing was very fair, and Tim was friendly and easy to talk to. I can't vouch yet for more challenging work, but I've found my present and future plumber!

    *FINAL UPDATE*: Tim edited his response 6 times (see Gmail screenshot) after I posted the update so…read morewhat you see as his response now is NOT the original. I'm done with this and will not engage further. Thank you all for reading! *UPDATE*: Tim's response to my review speaks for itself. Defensive and guilt-tripping! If I were the biz owner, I'd just apologize for the miscommunication. I'd have totally updated the review to 4 or 5 stars. I'm not even lowering my rating after his response; I'd rather stay fair than reactive. *ORIGINAL REVIEW*: I'm giving three stars because Tim, the plumber, was very nice, professional and helpful when we spoke on the phone. Unfortunately, the administrative side handled by Jade was a different story. I had booked an appointment for a drain clog and disposal repair but managed to resolve the issues myself. I messaged Jade to cancel with over 24 hours' notice to be respectful of their time and even followed up the next morning to ensure they saw the message so they wouldn't waste a trip. Instead of a professional acknowledgment, I received a lecture about how they "don't double-book" and that my 24-hour notice was "last minute." Not double-booking is standard for any plumber, and it shouldn't be used as a reason to guilt-trip a client for providing a full day's notice, especially when no specific cancellation policy was ever disclosed at booking. The response was dismissive, ending with a "wish you luck in the future." It's unfortunate because I actually had a second, larger project (a shower leak) I was planning to hire them for, but the unprofessional attitude from the office makes it impossible to do business here. If you hire them, just be aware that being respectful of their time might still result in a lecture if your plans change.

    Puronics of NorCal - waterpurification - Updated October 2026

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