Pure H2O was the best decision I have made for my new Home. Everything works as promised and it has…read moredone wonders for my wife and daughters skin and hair.

This place has been an absolute nightmare from the moment we signed up. The initial installer told…read moreus from the get go that we did not have a good setup for this service but said he could make it work and drilled a hole in our wall to make it work. After putting it next to our washer and dryer, up against the wall and a terrible installation, it leaked all over and has ruined the dry wall and other parts of the home on top of causing the last two water bills to increase 300% of what we were paying before installation. When we had a tech come out to check and "fix" the problem, he told us he took a bunch of pictures and attached them to the service report and that PureH2O would send a certified contractor out to estimate the cost of repairs and get it done for us. All we wanted was for them to take the system back because we hadn't made a payment on the system as of that time. We were told "do not wait for the company to call you, stay on them and they will take care of it". They claim to have fixed the leak so we started the process to get the home fixed. (We wanted out of the whole entire process but they told us there was only a 3 day return policy which makes no sense because we didn't know the extent of the damage and leak until we received our first water bill at $160 for the month. Upon discussing the options with them they continually told us "we will make this right". Since that conversation, a service manager came out and tried to tell us all of the ways we needed to cut into our air ducts or wall to provide a new space to put the system. When we refused to adjust the integrity of our house they said the system could stay where it is and we shouldn't have any more problems with it. After speaking to another person this morning, they told us that all of the things we said happened didn't happen and that the people who serviced our system did not take pictures and told them there was no damage to the home. (We have pictures and video and both service techs stated they took pictures and saw the damage as well). They also stated the original installer put in the report that there was no dryer or washer when they installed the system which was a complete lie that we have proof of. Long story short, this company sucks and I would not recommend. They will lie to you, try to turn the blame on you, and not honor anything that they tell you they will do to "make it right". Part of my short term goals in my life now is to make sure no one else falls victim to this criminal company. Do not do business with this company, you will regret it.

There was an issue with the way they left my yard, but they made good on everything, so you know…read morethey stand by their work. I would recommend them to anyone needing plumbing services.

My in-laws (in their 70's) had an element replaced on their hot water tank. The technician pinched…read morea piece of insulation behind the element causing a slow leak. The In-laws called back, ECO sent another technician that claimed that they needed a new tank and it would cost them $3,500 to replace! How is that even possible!? Even high end tanks are maybe $800, so they can somehow justify $2700 in labor? Get real! Regardless, I found the pinched insulation and had it fixed in 5 mins. It is amazing what you can find if you actually inspect the device you are troubleshooting! These people will try to squeeze as much money out of anyone they can take advantage of. They are either horrible at troubleshooting the problem or just blatantly scamming people. Absolutely no excuse. They commented on my google review (which they remove TONS of the bad google reviews to pad their numbers on google ratings) and told me to call their customer service number. So, I called the number provided. I asked to speak to a representative but was denied because I was not the homeowner that had the work done, I was the son-in-law that FIXED their mistake. They had no interest in speaking with me even though they told me to call them in their review comment? All because I wasn't the account holder for the work. I even asked her if it was okay if the homeowner called and handed me the phone, and she said "no, we only speak with the homeowner." Your customer service line is just as bad as your troubleshooting technicians. What a joke! I can't stress enough to be extremely cautious with ECO and I would strongly advise getting a second opinion if they try to gouge you on overpriced quotes! Lastly, ECO, don't even bother telling me to call your customer service line! I tried that and you guys refuse to chat with me! Apparently I have to get scammed to be that privileged!

Great prices on bottled water. After making a recent exchange/purchase, the water bottle that was…read moreplaced in my trunk had bursted while I was driving up to Polaris Fashion Place. I drove back after making my quick run and showed them all the water in my trunk and the hole..they replaced it with no problem. I purchased a cooler from them years ago and it stopped cooling one day. I took it in and they repaired it for a reasonable fee and the time frame of repair was within 2 days so I didn't go without bottled water for too long! I love Aqua Systems! :)

Not only was the service poor. The guy who came in to clean the system rude and clearly didn't know…read morewhat he was doing. After a month, the water still tasted strange. I called and they really didn't care and put us a month and a half out. We pulled everything out and did a new system ourselves only to find out there wasn't even a filter put in!

We purchased a water treatment system with an additional filter for drinking water. We also have…read morebeen praying additional for maintaining service. Whenever my wife or I called for service we are told that we need to do the service ourselves. When the service manager got on the phone and I was talking he said "let me stop you " ! In all my years as a service manager I have never responded to a customer with "LET ME STOP YOU "! This person must not know how to respond to a paying customer that has a issue. I called the man office to speak with the top manager Tom but was diverted to someone else. I guess he didn't think it concern him. Very unhappy customer!!!

Wow, when I called, I was frantic! I'm a teacher and school starts for me next week. My electric…read moreplug for my unit melted due to a really hot light bulb (long story). Culligan worked with me and sent a man named Rick. He was great, explained what he was going to do help me, and explained further how the unit works. He replaced the plug and secured it so it wouldn't melt again! Rick was very professional. Before he left, he checked my cold and hot water to see if the unit was working properly. Thanks Culligan and thanks Rick.

I went with leaf home water because of the professionalism of the sales. The installers did not…read moredisappoint either. The system is removing the toxins and hardness in my entire house!!. This is amazing because here in TX we do not have good water. Looking forward to working with them again on my other property

This has to be the worst company I have ever dealt with! I've been trying for three days to get my…read moreannual filter change scheduled and haven't heard back on my calls, or emails. I thought about connecting with the CEO Jenifer Common on LinkedIn to see if I can get any help that way!?!?!? Stay away from this company!