Extremely satisfied with my experience! Aaron (I think that's the owner), personally walked me…read morethrough the million questions I had. I had no idea where to start- I've never had to deal with mold before, besides maybe some old socks haha. Would recommend!

Zona comes very highly recommended and I now know why. They were very professional and helped me…read morewith my insurance claim. Mary, in particular, went above and beyond to help me during a very tough time. Thank you Zona!!!

Why are we giving Aaron and his company 5 stars? Because we can't give him 6. We discovered some…read moremold under our bathroom sink, and through the referral source, "Thumbtack," found "A + N Restoration." After calling his company, Aaron was at our house within a couple of hours. He was incredibly personable and knowledgeable. He explained everything in detail and got started with the remediation and repairs the very next day. He has remained in regular contact with us, has been very quick and responsive to our questions, has been immaculate in his work, and even stopped by on Sunday to check on the progress. Aaron is an inspiring young guy with an incredible work ethic and entrepreneurial spirit. The company he started several years ago is the type we should all support, offering prompt and personal service and high quality work. While we hope to never need his services again, we hope that this review will lead others in a similar predicament to call "A +N." Thank you, Aaron!

I called A&N Restoration for a quote on my mold issue and they came out very quick, gave a…read morereasonable quote and provided a timeline of how things would go. They were able to work with my schedule and did great work. Definitely would hire again!

These guys are awesome. Gabriel came on immediate notice and gave a very professional and upfront…read moreassessment. He was honest and gave very affordable and relevant suggestions instead of just throwing out high expenses. The guys that did the job Isaiah and Joseph were both stand up guys that were clear, detailed, and highly efficient in the damage resolution and clean up. There is not enough to say about how great the service was and if I had to go through this again I would recommend them a 1000 times over.

Thank you so much for being on the job late just to see my problem. Obviously I don't want this…read moreproblem of mold, but, that's why it's important to have confidence in the company cleaing it up. Steve Masizo of Masizo Restorations reached out to Gabe of Trilogy to come by tonight! Thank you for excellent customer service, Steve and Gabe. J.

What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I wanted to express my sincere gratitude for the outstanding customer service and honesty you…read moreprovided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service.

Jorge was great at responding to my questions and keeping me updated with the process/project. Him…read moreand his team did an excellent job cleaning the house and removing the biohazard waste. The house looks 100x better now! Jorge also took the time to go over some other potential issues he found while in the house I otherwise would not have known. Great service all around.

Elite solutions owner Jorge made himself available immediately to come check my water damage. He…read morealso provided me with a written estimate immediately and included a great explanation of each step. He was very knowledgeable and informative. I really appreciated how he always made himself available to answer all my questions. Thanks, Rayka

As another reviewer here said, Dale Cillian is ethical and upstanding. We employed Biopro for a…read moremajor clean-up in a family member's home. At first we hired another company and they did a poor job and behaved unethically. Dale, however, was thorough, compassionate, and committed to his work. The house was in terrible shape and no one in our family lives in AZ. It takes a lot of trust to invite a company into your family home. Dale delivered! Not only did he complete *beautiful* work, transforming the tragic and awful state of the home into what felt like a new place, he completed the job with a sense of detail, thoroughness, and integrity. He does not cut corners. Totally honest and kind. Hire him. I did a LOT of research and the quality of his work and the ethics of his business practices make him the only choice for biohazardous clean up in the Phoenix area.

I do not think there is a more ethical and honest guy as Dale Cillian the owner of Biopro…read more Although you never want to have to need a company that does crime scene clean up. They really are the only company that is licensed by the state. If it is not done right it can be deadly toxic and they don't do scary shortcuts. I would recommend his company to anyone in need of this type of service.

This is a review for both of Preferred Choice's Divisions: Preferred Choice Restoration &…read morePreferred Choice Construction. You know I hate giving 1 or 2 stars reviews but here we go: Preferred Choice Restoration Review -The water softener burst on Friday 8/2 morning, damaged the garage, laundry room, hallway closet, foyer closet, most of the baseboard and partial of the walls inside the home. My plumber stopped the leak and he recommended Preferred Choice and Sarah would take care of all this for me. I should have done some research before just calling, I was just overwhelmed by this damaged and upcoming surgery. -Cameron Friday 8/2 in the afternoon from the Preferred Choice Restoration side of the company came out. He reviewed, marked it up, treated the areas with a spray, left 2 fan for the garage, and one for the foyer closet. He said someone from the company will call and/or come by to check on the process during the weekend. No one did called or come over to check until Monday. -Monday Luis came back to check, review the process, and let us know the demo team was coming out on Tuesday. -Demo team came out on Tuesday, tore out the garage walls, baseboard, grout, closet walls, etc They cleaned very nice after themselves in the house. The garage was a cleaned up ok. They left more fans and a dehumidifier. They did not check to see if all the electrical was worked when they left. I did not realized 30 mins later, some of the lights, garage door, laundry room, etc. was out. I had to call them to come back. They came back turned everything back on. -They removed my water heater during demo, so I assume everything was put back together. Not only we did not have hot water, but it started to leak from there they dwelled the pipes back on. I notified the owner Sarah about the issue. -Cameron came out on Saturday. He only came to remove the fans and dehumidifier. He did do anything about the leak from the water heater and the fact we have not had hot water in the house since they left on Tuesday. He told us to call my plumber to fix it. I notified the owner Sarah about the issue again. She told me to get a hold of my plumber as well. Very fortunate that my plumber is a neighbor and he came by on Morning morning to stop the leak. But still no hot water. I notified the owner Sarah about the issue. -Luis came back on Tuesday and figured out the issue, the demo team from 7 days ago never connected back the electrical element. We had hot water again. I was trying to run my laundry and found out the water spouts were not turned back to on from the demo team. Preferred Choice Construction Review -Jeff the Project Manager came out to see what is to be repaired. He gave me timelines and did call when he was suppose to to advise me of the process. -The construction crew came out on 8/22 Thursday almost finished with the walls, baseboards, paint, etc. They cleaned up well after themselves. -Then 8/28 Wednesday, the Quality Manager came to complete the rest of the repairs, paint, grouts, and review the work. I showed him the constructed areas and what is still left. He first argued with me and did not want to fill the gaps (were the grout was). I was like your company tore it out and I need to back to seal the gaps left by the new baseboards. He said it is not side of the companies issue. When he left I noticed gaps and cracks everywhere (see my pictures). No, I did not call the owner Sarah this time. I had surgery the next day and I did not want to deal with the stress of all horrible experiences with both Preferred Choice Restoration & Construction. I am 1/2 way recovered from my surgery today and now I still have to deal with the gap and grout issues. What a headache! I would not recommend this company to anyone.

Do NOT work with this company! This is my experience with this company from my point-of-view. My…read morehusband and I called this company after a plumber mentioned seeing mold under our kitchen sink. A guy from Preferred Choice Restoration company came out and told us how much it would cost to fix. The guy quoted us $1000 and said that they'd pull everything out right away, and then in a week or two, after the cabinet came in, put everything back (a summary of the conversation). We asked if there were any additional costs, and he said, no, and that they'd get a contract out to us stating that it wouldn't be more than a $1000, no matter what. We got the contract, read it over, and signed it. They came out and pulled everything out. Then, a few days later, we got a new contract and a bill for $4,027.08... to put everything back in. We called and got a hold of the manager, who said there was a line in the first email that said it was for demolition and dryout only, so said that's all it contained, and we have to pay 4x as much to put everything back in. We argued with him for awhile, and he didn't care. He says he doesn't believe his guys didn't tell us there were additional costs, and that there's basically nothing they can do for us. So, we owe them $1000, and then have to find someone else to put everything back in. These guys were SO smooth. We really trusted them and thought they were good people. I can't stress this enough. They really made us feel like we were in good hands. I honestly don't know what we could've done differently... except for notice that ONE line. We're going to be filing a complaint with Arizona Registrar of Contractors and anyone else we can file a complaint with. Steer clear of them! This is the worst company we've worked with since owning a house. Also, I attached the line in the contract that suggests they'll be replacing everything, and the line at the bottom of the email we never even saw, because we clicked and opened the contract as soon as we got it. I don't know how the line at the bottom of the email negates all their other promises, but, apparently, it does.