Have used them many times, and while they are not the closest to my house, I still drive over there…read morebecause they are the best! I wish for their sake they were in a better location, because the Starbuck drive-thru wraps around and can trap you in a parking space.. They do great work at fair prices. 5 stars!

I dropped off a pair of Uggs to have cleaned for the first time. No warning they might shrink or…read morebe discolored. I picked them up and they were discolored but I thought I could use a suede brush to smooth them out. Then when I got home I tried them on and they did not fit they shrunk to a point where they are uncomfortable. They fit me fine before so I took them back today to ask them what happened and she said that it wasn't my fault but it also was not their fault I asked her if magic caused them to shrink and she said yes. I asked for the owner's phone number and she refused to provide it to me. I told her that I would be filing a claim with the Better Business Bureau and she didn't seem to care. I was also not offered a refund. They also refused to file an insurance claim. Don't clean your Uggs and don't go to this place.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

The Innsbrook location of Puritan Cleaners showed me today the very definition of customer care and…read moreservice. If you have read my 3 star review please see the rest of the story. I recommend Puritan Cleaners and this particular location is where I have been a customer for nearly 20 years. Today Tiffany who is amazing cared for me in a professional manner that exceeds customer service. If you read about my shirt dilemma then please realize I now have the shirt and it looks great. I started using Puritan cleaners when I was mostly taking in shirts for work. Back then I was doing the laundry for the family and one member of my family needed his shirts cleaned professionally. I was always impressed with the work that Puritan offered as well as the convenience. I am one very happy and satisfied customer! Thank you Sara, Tiffany and everyone at Puritan Cleaners Innsbrook.

They hemmed my bridesmaid's dress for my sister's wedding really well!! I appreciated the thank you…read moreletter too!

I would recommend Best Cleaners for alterations because of the great customer service, speed of…read morework, and price point. I brought a dress in expecting alterations to take a month and the ETA was just 2 days later (and it was ready at that promised date). The dress came out a tad shorter than expected (which I can solve by getting different shoes) and without me even asking the owner(?) gave me a discount. In my book this is great customer service. The owner was very nice and professional when I dropped off and picked up my dress so 5 stars for customer service. The quality of the hemming (once I adjust with new shoes) is also 5 stars.

I left Puritan because of their unbelievably high prices. I started going to Best Cleaners for 2…read moreyears now and I am extremely pleased with the service. He hasn't lost any clothing in two years but Puritan did. Try comparing the differences in prices.... it's crazy how much I was paying at Puritan! He does alterations and I have to say, he does very impressive work. Prices are great, service is prompt, and he does really good alteration work.

Friendly and efficient service. My clothing is clean - without a lingering odor of strong…read morechemicals.

Great customer service! Clothes come back looking great. Reasonable prices. Service is quick as wellread more

I will say that this Puritan has more or less the same wait times as the others. You can get your…read moreclothes dry cleaned very quickly and it comes out great. The customer service could be improved my just a little bit. They aren't bad people nor are they rude. It's more about just reading the situation. Example: I picked up my suits, and other items (a lot of things) and they told me the don't add the plastic straighteners that go on the collard. Not a big deal, but if you see someone with their hands completely full, you would think to just get some for the person real quick. Additionally, I recommend they invest on getting some kind of cart rack. I had to struggle to get them all out to my car and one of those would have made the experience all the better

We've had minor incidents over the years with this dry cleaner but none of them were significant…read moreenough to do anything about nor invest time into looking for an alternative. They were just the closet one. Recently we had a piece of chocolate melt on a pillow. We took it to them to clean, and it came back enough shades lighter that we have to throw it away. It appeared they used bleach or some kind of heavy duty solvent. It's ruined and no longer matches the other 3. They didn't make an effort to tell us it couldn't be cleaned or turn us away initially. We take our special / valuable clothes to a place like this because we trust them to clean things correctly, every time. They don't hit that bar often enough for our family any longer. Proceed with caution. I know understand the score this place

Do not trust them with your personal bag. They told me they'd give me mine back and then they threw…read moremy tote bag in the trash. 10 dollar credit for tote wasn't great but whatever. Folding is good Their dry cleaning is low priced for a reason. Came back with stains not there before. If it's a nice item go to a reputable local dry cleaner instead.

Thanks. Great service and my clothes were ready and perfect a couple of hours before I expected…read morethem. Well done.

Natalie always does quality work & they are willing to explain the process on some more involved…read moreitems I have brought in. There is a congenial atmosphere in there & I actually enjoy getting things altered. Deborah O.

I gave a Pant for alterations. She did a good job, great value for money. Good interaction. I wish…read morethey are near my home

Old Dominion Cleaners has provided the best customer service I have ever experienced! I have chosen…read moreOld Dominion Cleaners to help me launder all of my sheets, as I am a massage therapist in need of a pickup/drop off service. I have to say, I am in awe of how lucky I am to have found such wonderful people. The customer service is worth every penny you will pay here... and the prices are unbeatable!

Outstanding doorstep service that delivers perfectly folded and cleaned laundry twice a week…read more Price and customer service is far superior to any comparable service in Richmond. We've tried two other doorstep laundry services, having fired both for miserable customer service, billing errors and poor service. ODC is the only Richmond laundry service to consider!

We have used this cleaners and alterations service for four years and the ladies there are…read morefantastic. They are so kind and helpful and things are always done well and on time. Highly recommend.

I would give this business a half star if possible. I dropped off a bridesmaids dress to be dry…read morecleaned on a Monday and was told it would be ready by Friday. On Friday when I went to pick it up, somehow it had mistakenly been placed with clothes to be altered. So it had been sitting there all week and wasn't cleaned. They then said it would be sent out to be cleaned. When I returned for a second time to pick up the dress after it supposedly was dry cleaned there were still odors present. I won't return back to this establishment.