I had a great experience here. I wanted to relax and that's exactly what I did. First I got a…read morefacial from Susan who was the absolute best! I love her and can't wait to come back on a regular basis to see her. Next I had a Swedish massage from Imerlda - and I totally fell asleep mid massage - that's when you know it's amazing. Great service , friendly staff. Can't wait to return!

I've been going to this spa for several years and absolutely love it. The staff is always warm and…read morewelcoming, and the environment is clean, relaxing, and professional. I highly recommend Katherine for facials. She is friendly, knowledgeable, professional, and always makes every visit enjoyable. Her positive energy and great sense of humor make the experience even better--it's like getting a little laugh therapy along with a wonderful facial! Highly recommended. 5 stars!

Called to do 60 or 90 minutes massage! The lady she didn't say her name try to cancel my…read moreappointment! When I said I drove 30 minutes to get this appointment, she pushed to do 30 minutes massage instead! Very unprofessional and complaining she had a broken arm! How it is possible for a business to have their injured employee provide services and charge money? Try to avoid and take your business elsewhere! No recommended at all!

Stacy, which I believe is the only person that works there, does a great massage! She has…read moreexcellent techniques, and if you want a deep massage, she is VERY strong. It's also a very clean environment, with nice soft music playing throughout the massage.

Went there. Asked the lady if they take walk-ins, she said yes and asked me to come in. Got in to…read moreone of the room and put her hand down and asked for payment right away when I said I'd like an hour massage... hardly no massage ... mostly trying to get me off for extra $$$.

Their scheduling approach is a nightmare. My partner purchased a Groupon for a massage to gift me…read more 1st time - I googled the business and called and made an appointment. I showed up. The woman at the front desk said I didn't have an appt. I figured I must have called the wrong place and it was my mistake. So I said no problem. I will call soon to book. 2nd time- same approach (google, called and spoke to someone to book for 5 days away) I found it odd that she didn't ask my name or my telephone number but just figured they were super casual about how they did business. I could also tell her English wasn't very good. So I show up for my appointment and again the lady at the front says that I don't have an appointment. She doesn't have me down and that they are busy with four people. This time I said that's not possible. I looked you up on Google and I showed her that was their business with a picture of the front and the telephone number I called was the one listed. Then I noticed that the telephone number that was on the flyer at the front desk was different. When I asked her why they have different numbers, she indicated that the number I was calling was direct to the massage Person and she does not know her schedule. Frustrating for sure, but I laughed it off and I rebooked it for the very next day at 3:30 PM. 3rd time- I show up for my 330 appointment and there's nobody at the front desk. I waited a few minutes and a woman comes out of the back and ask me if I wanted a massage. I told her that I had a 330 appointment and she said no you don't. And I said I do. I spoke to the person at the front desk yesterday and she booked it. She then looks at me and said not possible you need to wait 30 minutes. And I said I can't wait 30 minutes. I'm on a tight schedule. She said call my manager. So I proceeded to call the number that was on the flyer at the front desk and the manager said that I don't have an appointment. She said I told you 5:30 or 6 PM. That was not true because I had just booked it the day before and specifically worked around the 330 appointment. Needless to say, I have no clue how they are able to stay in business The communication skills were very limited and the fact that they have two different telephone numbers for two different people booking massages without knowing the schedule is ridiculous. So after three attempts, I still haven't gotten a massage and certainly will not try again. Good luck to anyone that is successful in getting a massage at this place.

I was skeptical. I had never had this but having minor health issues, I was willing to try…read moreanything. The office is quiet and relaxing. The room where everything happens was very relaxing. I appreciated being explained every step and what the purpose. The check in and what to expect after was very informative. I felt amazing afterwards. I will be back and I encourage you to try it.

I've had several surgeries in the last couple of years and had some swelling from the most current…read moreone as well as residual issues from my past surgeries. I am incredibly grateful to have found Cacoon Lymphatic Massage!!!! Linh has a high level of training and I saw immediate results. I honestly didn't know anything about lymphatic massage, but I was so desperate for some help, I started doing research and discovered Cacoon. As a side note, the therapy has also helped me with my allergy headaches as well. This was definitely an unexpected benefit! Had I known, I would have come for that alone!!

Very nice lady. Pressure is on point. Each time I go, it's always relaxing and will walk out…read morefeeling better.

After reading the many 5-star Yelp reviews, I booked a 75-minute deep tissue massage with some…read morereflexology, expecting a relaxing, unhurried spa experience. Scheduling was easy, and the receptionist was friendly and professional. The business is located within a shared salon suite with multiple businesses. There is a nice waiting area with seating and refreshments, although I wasn't sure whether it was available to clients. Crystal was welcoming and confirmed she could fit both deep tissue massage and reflexology into the 75-minute session. One reason I booked longer than the standard 60 minutes was because I wanted a slower, more relaxed treatment rather than feeling rushed. The massage itself was effective, and I left feeling physically better. Crystal is clearly experienced and confident in her techniques. However, the pace remained brisk throughout much of the session, making it difficult for me to fully relax. There was also a brief interruption during the massage, and conversations from nearby businesses could occasionally be heard. Her massage style incorporates pressure-point, stretching, and meridian-style techniques that were more intense than I expected. While those methods may be effective for some clients, I would have appreciated a brief explanation beforehand, as I was expecting a more traditional deep tissue massage. I also expected some reflexology near the end of the session, but instead the remaining time was spent on my neck and shoulders. The hot stones on my back were a nice touch, although I would have preferred being asked before they were used. Overall, I think my expectations simply differed from Crystal's treatment style. If you're looking for a therapeutic, treatment-focused massage with firm pressure, you'll likely appreciate her approach. If you're seeking a slower, quieter spa experience, I'd recommend discussing your preferences beforehand.

This was my first massage in many years, and I was hoping for a relaxing experience. The masseuse…read morewas polite and did check in with me, but the pressure was much stronger than I asked for. I mentioned a few times that I preferred light pressure, yet it still felt painful rather than relaxing. At checkout, I did leave a tip, but it seemed like it wasn't considered enough. The staff looked at me in a way that made me feel uncomfortable, and my mom ended up tipping more afterward. The situation felt awkward and embarrassing, and I didn't appreciate feeling pressured about tipping. I understand tipping is customary, but it should feel voluntary, especially when the service itself wasn't relaxing for me. Because of this experience, I won't be returning.

I would have loved to rate this higher, but there were some minor details that made the experience…read morenot as superior as it could have been. Starting with the positives because they deserve it: - My massage person was excellent. She communicated with me all the time to make sure the pressure was ok. Yet she didn't talk other times so i could enjoy the massage, which was great. - Location of the place is good and parking is allocated. - Checking in and out was fast and frienfly. The negatives that impacted the experience: - There's only a curtain separating each massage table so you can hear everything - everything as in the person beside you breathing in and out, and grunts of natural noises a person might make, what the massage person and client are saying to each other, which means it's vice versa. - The bathroom must be very close to the rooms as I must have heard the toilet flush at least 7 times during my visit and hear the door open, close, could hear toilet seat covers being teared off too. If it wasn't a massage where you senses are heightened due to having your head down and eyes closed, these sounds might not have bothered me, but they were interruptions that got in the way of me completely relaxing. I would have loved to go back because the massage itself was very good, but I don't want to deal with the negatives mentioned above again.

I treated myself to a massage and called to check for available appointments. They told me to come…read morein 10 minutes. I arrived within that time, and the masseuse asked me to pay upfront. I handed her my card, and she informed me of a $5 credit card fee. I was okay with this until she asked for a tip before providing the service. This made me uncomfortable, so I told her I would tip after the service. She then led me to a room, saying she would need another 10 minutes for some reason. I ended up waiting for 30 minutes before she finally started. While waiting, I noticed several signs stating they didn't provide sexual services and that police could inspect the rooms at any time, which gave me really weird vibes. When the masseuse finally began, her technique involved pinching and a weird rapid pressing motion that was just awful. The last 20 minutes of the massage was low effort. I was quite annoyed by the end of it and wanted to be over with it. Despite the poor experience, I still opted to give her a 20% tip and she had the audacity to be upset with the amount and asked for more. I was shocked but stood firm and refused to give more despite her trying to "negotiate" her tip multiple times. She finally processed the tip amount I had decided, and I left. Overall, it was a terrible experience, and I would not recommend this place.

Massage was really good but I feel like they should ask for any problem areas or ideal pressure…read more Seemed like it was very routine and a little boring. However they have good prices and the massage itself was very nice, overall good experience just some niche things and they need to make it so their doors don't slam. Every couple of minutes you hear a door slam

Great experience, went with my sister and afterwards booked for me and my husband...highly…read morerecommend!!!

I decided to try this place since it's in my neighborhood but I wasn't impressed by the service I…read morereceived and I just felt like I got a really good hair wash and the head massage was ok and felt short. I've been to another head spa place so I had something to compare to. You start by getting your scalp tested and you're shown what it looks like on the small machine - it was kind of weird to see since you weren't really told what was happening until you look at the screen. The room is very small which is fine but I didn't feel relaxed since I kept hearing water draining after as my hair was being washed. You lay your head on this firm foam thing which wasn't very comfortable. I'm not sure what type of hair products were used but I think some kind of oil hair treatment was used and it stuck to my hair for days and I didn't enjoy smelling it. I had to wash my hair 4 times to get that smell out of my hair which was annoying. I wish I could've liked my experience but it was ok and I will not be going back.