Nightmare experience..., After I found a slow leak in my bathroom, I called Pure Restore to get a quote on cleaning up the water damage. They were nice, seemed knowledgeable and so I asked them if they could come out the following morning to do an assessment. They came out and told me it would be 50% down to get started. I was fine with this and paid the price. They did a great job at putting up plastic walls to quarantine the work. However, it took a very long time. Finally humidifiers were put in place with fans blowing to the outside. After stepping in water in the middle of the night, I had to figure out why one of the humidifiers was leaking. set up wrong so the water came out of the plastic hose, all over the floor. The plastic drain hose had to be placed into the sink so it would drain properly. This should've been a warning! When I received the final invoice ..., Sticker shock!!! (I was told to read the contract. They have the right to bill the customer more than the quoted estimate if the work goes over, that price. They can do this without informing the customer beforehand.) Pure Restore gave me a price which they told me would be 50% down to get started. I explained to Pure Restore that I was not turning the Claim into insurance, I was paying the bill myself. I confirmed that I would like to keep the price down and asked if they would communicate with me at every step in order to save money. However, communication from the office was very poor. The workmen were reluctant to explain things as we went through the process. The final invoice was a total shock! it was almost $12,000 more than the quoted price. When I attempted to speak with someone about the invoice I was told that the contract says the deposit is only a suggested price that the company can bill any amount over and above the quoted estimate. The explanations didn't amount to $12,000! I even explained that I took out all of the wet, thoroughly soaked carpet myself the charge was not taken off of the bill. I called several times to try and talk to someone about it to no success. After calling the general manager about broken granite, he gave me the runaround and treated me like I was ignorant. As soon as the work was done, I started getting getting invoices emailed, late notices texted and phone calls to pay the "late" invoice. No grace period..., Pure Restore told me they will start charging interest fees. I felt harassed and intimidated by the voicemails, emails and texts. I dipped into my retirement account and paid the enormous bill from pure restore. What a nightmare experience! read more

Don't walk, RUN from this business. I contacted Pure Restore about mold in a rental property. Since I work a 6am to 6pm shift, I am unavailable by phone. I set an appointment for their staff to come and examine the property and issues. I told them the mold was a result from a refrigerator ice maker supply line leak. The kitchen is one the first floor. I was contacted with their plan to address the mold. They told me it would take 3-4 days. later changed to two days, to resolve the issue. I authorized the service. They started on October 28th. I kept getting messages that the moisture level was still high and they need more time. On November 4th, I told Pure Restore staff there had been a water bill indicating 48,000 gallons of water used. This was for a billing period with only one day of the renters in the home. They suggested looking at the crawl space. Amy and two other staff members met me at the property on Monday November 7th to look into the crawl space. The crawl space did have flooding, but with pumps and fans it was dry at this time. They said with the crawl space needed to be treated at an additional expense. What was humorous was the two sales members came out of the craw space as I was arriving. They both looked like a scene from Breaking Bad, in Personal Protective Equipment(PPE) from head to toe. Another member of Pure Restore, who I believed would be doing the work if authorized, was without PPE. I told them I needed to consider my decision. On November 11th I told them to remove their equipment. Pure Restore had been on site for two weeks. They were unable to mitigate the problem. I have two issues with the performance of Pure Restore. First is the failure to look into the crawl space at the initial inspection. Having no knowledge of mold, I relied on their expertise and knowledge. Due to my work schedule, I was unable to be with them at that time. I would expect they would have examined the entire residence. Second is the misleading estimate on time. Going from 3-4 days into two weeks, I would have thought with no improvement on the moisture readings Pure Restore would have looked for a reason as to why the readings were not improving. Needless to say I am not happy with the work. I have offered options about the final bill which have been rejected. At this point after the harassment, I see a court case in my future. While the training, knowledge and expertise of mold growth is not a strong point, the ability of Pure Restore to write letters blaming the client for any problems is excellent. I am sure there will be a long response by Pure Restore justifying their actions, read more

I was very impressed with the knowledge that this company had towards working with our insurance and the remediation process. Knowing they knew their stuff made me feel secure that we selected the right company so things were done well. Had the chance to first speak with Gabriel who ensured me the steps and process of what their team will do during the duration of the remediation. I would recommend this company if you're unsure how to proceed with the process and insurance, they handled it all. The job was thoroughly cleaned and felt comfortable with the end results. read more

I have been so pleased with Pure Restore. The team answered my call early on a Saturday and were in our house by noon doing mitigation. They helped me call my insurance company and were there when the inspector came by. The team came by 6 days a week to check progress on our drying, kept us updated every step of the way, and always called to give us a lead time on arrival. We're nearly at the end now and I'm so grateful for all they've done. read more

Thank you for helping get a nightmare work that was started and not completed properly by one company. Crystal, Alvaro, Carlos were all great to work with! Nick, thank you for all your help getting the insurance moving. Greatly appreciated!! Thank you all! read more

While the team at Pure Restore was professional and polite, I was shocked by how overpriced their services were compared to three other local companies. It's especially concerning considering they're providing services to fire victims who are already dealing with so much loss and stress. Their prices were significantly higher, and it honestly felt like they were taking advantage of people in vulnerable situations. The staff was friendly and seemed knowledgeable, but the cost was just too high given the circumstances. I'd encourage anyone in need of restoration services to get multiple estimates first--there are definitely better-priced options that don't exploit those who have already suffered so much. read more

Pure Restore was wonderful. The team that came out knew what they were doing!! I was so stressed out and they talked me through every step of the work that needed to be done, the progress and completion. I am hopeful that people don't have a home emergency, but if you do, I recommend them 100%. I am very pleased with the work they did, the time frame it was completed in, and how much we paid. read more

I had severe water damage and went to another company for pricing and couldn't believe what I was quoted. I called pure restore and they ended up being way more reasonable and worked with our insurance. They made it quick and easy and did the repairs quickly..I would recommend them and am glad that I used their services. read more

Pure Restore did an excellent job helping our home with a water damage issue. Jaden was courteous, empathetic, and professional.

Gabriel Martinez is amazing manager at Pure Restore. We had a stressful water damage situation, and Pure Restore was fantastic. They were incredibly responsive, professional, and did a thorough job. The team made a difficult process so much easier. read more