I do not recommend this location due to the major lack of communication, hidden fees, and lack of professionalism.
Firstly, I'd like to say, the instructors here were very kind and seemed knowledgeable. The very few classes I attended did provide a decent workout.
However, there are a few things that they fail to inform you when signing up. One class I signed up for was not included in the unlimited membership I had. I wasn't informed about this until roughly 40 minutes before my class (past the cancellation time) even though there was almost 24 for them to inform me about it. The class that was not included in the highest membership they offered me was $35. I called and informed them that I was not aware of this when I booked the class, no one ever informed me, and I won't be able to attend that day. I was told that I will be charged the $15 no show fee still, which was later refunded to me as credit to their shop. I then informed the receptionist that I would like to cancel my membership.
What they don't tell you when you sign up is that they require a 30 day cancellation notice. I was not offered the opportunity to read the contract at sign up, and was told it would be emailed to me. But, I never received the email. Due to their 30 day cancellation notice, even though I never stepped foot on their property again, they still charged me for another month. $149 - the highest membership they offered me at the time of sign up.
When I called to pay it the receptionist failed to take my card information completely, forgetting to ask me for the expiration date which I realized a few moments after the call. She called me back stating my card was declined and asked for me another card instead of admitting to her fault. She was very rude and as someone who works in customer service, this was a very unprofessional way to speak to someone about their money.
So overall, I would not recommend this location to anyone because of the major lack of communication, hidden fees, and lack of professionalism that I experienced. read more