I went there for the first time couple days ago. I won't go back. Service was beyond poor. Tables were dirty. I cleaned mine. Waited for my food for more than 30 minutes and no one came to tell me absolutely nothing. I asked and they told me is coming... 10 more minutes passed and asked again and they told me that they are just making all fresh... 10 more minutes passed and a woman from another table (who came 2 families after me) was claiming that her order is not complete and already passed 20 minutes since they gave her part of her order. Then I heard the cashier told her that the machine that place the orders is messing up the orders and sending the last ones first... making sense to me because after me 5 other families came and all were being serve not me... then, I stood up and requested a cancelation from my order. For a ¼ rotisserie chicken with fried plantains and yuca and one soda = total $22.10 she gave me a receipt from the refund transaction she did showing $13.98 and didn't have any information where the money was going. At the end showed 0.00 the total amount and I asked why? She didn't know what to answer. Then she said they never return the taxes or tips we paid, the government keeps the taxes always when you return something... I don't know where she went to school or if she finished school at all! Then she called the other person was there helping as a Waitress and she was trying to explain exactly the same than the other girl and then she was like oh you want the tip back... she gave me $3 in cash. I left because I was already late for work. Couple hours later I came back and asked for the manager and the Waitress said she is in charge when manager is not there and the manager is 2 hours away and can't come for a nonsense customers! I told her that apparently she doesn't know either how to manage the register ... they threatened to call the police, they called me thieve, they shh shh me when I was trying to explain them the right way to do their job.... then 5 minutes later I was taking pictures of the place and the manager showed up and told me he is the manager and I said, wow they are liers too on top of all I already saw. He tried to resolve the issue because he heard me calling the non emergency number, they never call the policy as they were telling me... I wasted 2 hours of my time read more