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    Pulse Audio Video

    4.0 (4 reviews)
    Closed 10:00 am - 7:00 pm

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    Video Repair Place - Knob showing scorch marks from flames coming out of the knob.

    Video Repair Place

    (9 reviews)

    South Belt/Ellington

    AVOID this company. *invoices/pics attached…read more I have Samsung appliances that were covered under a protection plan through Lowe's. Toward the end of my contract, I experienced issues with both my dishwasher and gas range. I filed claims and selected VRP for the repairs. While the initial diagnoses may or may not have been accurate, the repairs were clearly not completed properly--and ultimately led to unsafe conditions. VRP advertises a 90-day warranty on their work (it's even printed on the receipt). However, when I contacted them because my dishwasher was still not functioning correctly, I was told I needed to file a new claim through the warranty provider. The problem was that my Lowe's protection plan had already expired, even though I was still within VRP's 90-day service warranty. For reference, they charged the warranty company $430 for that repair. The situation with my gas range was even more concerning. I filed the claim while my Lowe's policy was still active, but by the time VRP obtained the necessary parts, my Lowe's warranty had expired. Within a week of the repair, I noticed the small inner burner on the largest burner would go out at low settings, causing gas to be released into the air. This was the original claim. I reached out to VRP but received no response. Shortly after, flames began coming out of the front control knob. This happened multiple times, creating a serious safety hazard, and I stopped anyone from using that burner. I attempted to contact VRP again--first by email (no response), then by phone. I was told that emails "go directly to the owner," yet no one followed up. Once again, I was told I needed to go through Lowe's, despite being within VRP's 90-day warranty period. Their final response: "We can't help you." I ultimately contacted Samsung directly. Their technician found a loose connection between the valve and burner, along with the same "stripped" screw VRP had supposedly addressed. (Check out my invoice below) If a company cannot perform repairs correctly or stand behind their own warranty, consumers should be aware. My $1,500 gas range is now unsafe, and my $775 dishwasher still doesn't work--despite a $430 and $800.93 repair. I strongly recommend avoiding this company.

    LG gave us this company as an authorized dealer for TV repairs so we decided to give them a try…read more They charge the diagnostic appointment fee when calling to make the appointment. There is no set appointment time or window they provide, the receptionist says the techs all contact you the day of and tell you when they'll get to you. We needed to cancel and set a later date and they said they refund the appointment money fully only if the tech doesn't step on your door. This morning the tech calls before they open and we informed him we needed to cancel and he noted and said he'd let the office know once they open. (We are home when he answered and he was not here). Due to the scary reviews we call once they open at 9am but get through once and the line disconnects right away. We continue calling and finally get a hold of Sadie about 25min after 9am. And she stated the office manager Elizabeth can send a confirmation email for the full refund and that it takes 5-10business days. (Didn't ask our name but knew already it was for the TV because they have caller ID and saw how many times we've been calling this was frustrating to experience) Elizabeth isn't in yet, and we ask what time will she be in and Sadie says she's sick today and will be in tomorrow. Will update this concern tomorrow. Trying to give this small company a chance here.

    Pulse Audio Video - itservices - Updated May 2026

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