Like many of you who have used Pullman Van Lines, I had to resort to a Better Business Bureau complaint. And after being ignored for months, they finally get back to me with nothing but excuses for the complete nightmare of move I experience for over a month. The most substantive thing they offered me was to reimburse me for the $75 I got hustled out of by the movers. The one flight of stairs in my house should have been included in the agreement, but the three men were very content on getting cash from me. Well nearly 6 weeks later of course I haven't received a penny. True to my experience with Pullman, all talk and BS no follow through. This company is the most crooked thing I have ever come across of in my life, avoid at all costs! read more

My personal belongings were delivered to me on 10/17/2019 by a driver from Budget--not Pullman Worldwide Van Lines, which was 75 days from when my goods were picked up in California. Unfortunately, there was considerable damage: 1. A recliner with a metal frame was bent beyond repair. 2. A bookshelf was completely destroyed. 3. A Keurig machine was destroyed. 4. A convection oven was destroyed. 5. An APC unit for a computer was destroyed. Additionally, other items have significant cosmetic damage. After 75+ days and 6k dollars, I am left wondering what it was all worth. In my opinion, this is a disgraceful organization that makes promises it cannot deliver on, and engages prospective customers with deceitful and misleading advertising. Even the delivery driver was shocked at how some of the items were packed (all thrown into giant wardrobe boxes). I have nothing left to say except I am filing claims and will consider additional avenues of compensation. read more

Biggest scammers possible. Original quote was $3,700, final move cost was over $12,000. They sound so confident of the price when quoting you, but our quote went from 536 cubic feet to 1,500 cubic feet, and that's with me describing everything to them and with me explaining that they need to pad high on the quote because my mom has a lot of stuff. They knew she was moving into a retiree complex and they didn't mention that if the 18 wheel tractor can't unload, there is a $1,250 extra charge to shuttle it on a smaller truck. These guys are just scammers, promise low prices, hide all of their true costs in stipulations in the contract that you don't know about and they have all their contractors reference the contract when they charge you. I doubt these guys even have trucks, they just sub everything else out. I could have probably done the move at 1/5 the cost with a u-haul and had U-Haul pack and unpack for us. Don't trust the low quotes with these guys, don't let Mark or whoever at their sales office pressure you into a contract, and never hire these guys to ever move you. It's scam from beginning to end. Trust me, you are better off making a deal with the devil to do your move then to ever trust Pullman Van Lines. Like another reviewer, we were scammed by the before mentioned Mark Collins. Just stay away from these guys. read more

This company is the worst. We paid extra for the tv to be packaged by them. Showed up damaged. Broke a table and chair as well. Followed their instructions on the website for claims and turns out the company they have and paperwork is outdated. That company does not complete claims for Pullman. No one answers the phone at the claims department or returns messages at Pullman. No reimbursement for damages. Also the representative that sets up your delivery will straight up lie about things just to get your business. These people are scammers with zero integrity. STAY AWAY FROM THIS COMPANY read more

1. Upon pick up they charged $3,624.16 more than agreed upon!!!!! 2. They took 20 days to deliver our items (I'm 8 months pregnant - 19 nights on an air mattress was not fun!) 3. They couldn't tell me where our stuff was for a week - we assumed it was lost or stolen since no one could provide us with an answer otherwise 4. They lost 19 bags and the hardware to rebuild our bed 5. I asked multiple times if our belongings would be mixed in with others and they promised me it never would. Upon delivery they show up with a semi truck full of our stuff and someone else's stuff 6. The movers confirmed these surprise price changes and other issues happen all the time 7. When I asked to speak to a manager I was told "We don't have managers." 8. I was told my pick up date would be the 30th and they didn't tell me until that afternoon that they would not be able to make it that day, they would be coming the 31st 9. I can't even count how many times I called and waited on hold for 20+ minutes just to get "disconnected" 10. I paid close to 6k for them to load, transport and unload my belongings. I did all of the packing, etc. MIND-BOGGLING ***Here's my story in case you're still considering using Pullman Van Lines: They ended up charging me an additional $3,624.16 upon pick up. At this point there was nothing I could do but to proceed with the move because it was our last day to move out of our place. The sales representative, Mark Collins, quoted my two bedroom apartment at 312 cf, which the movers at pick up told me was about the size of my living room. After speaking with a few of the movers and learning that this happens on every job they work, I later realized his low ball quote was a crooked move conning me into signing with them. Mark Collins offered me a discounted rate of 54.93% for the move but they would only honor the discounted rate on the 312 cf, any additional cubic feet was charged at full price. No negotiations or working with me. No compassion or understanding. Just straight up robbery. I had to pull from my children's savings account. Prior to our move I even read a few reviews about this happening and I asked my salesman, Mark, if this would happen to me and he said, "those are people with large items of furniture who are trying to sneak it by and throw the movers an extra $20 or something. So as long as you're not trying to do that you'll be fine." I was nothing but honest about all of my furniture items and the amount of bedrooms at my place, I wasn't trying to hide anything. It was he who was dishonest and living up to the sleazy salesman stereotype, conning me into moving with this company. To add on to the stress, after pick up the mover told me he was taking my items to a warehouse. I called every single day, multiple times a day, to make sure it arrived at the warehouse. No one was ever able to confirm that it did until 6 days later. I spent nearly a week thinking my items were either lost or stolen. He also told me our stuff would never be mixed in with someone else's, that it would have its own pod and would be loaded and delivered separately. Then the movers show up at delivery with our stuff in a semi truck along side someone else's stuff and a few of our items were missing. I do not understand how this company is still in business. read more

Biggest scam ever! Don't use them! I have missing items and they will NOt call me back. My move was quoted at 1700$ then they charged me 6,000$ when I was done with my move my couch was ripped, so many broken pieces and they stole items! I put in a claim and NO one will call me back. They are thieves. read more

If you could give negative stars, I would. NEVER EVER use this company. They will overcharge you, hold you hostage at the last minute and they are only a broker. They took $3,200 and never moved a box. Run don't walk away from this company. @ men and a truck are great. read more

I was scammed. My broker at Pullman sounded great. A 3rd party company called to schedule pick up. I left 2 messages acknowledging confirmation and she said she never got my messages, so pick up was moved to the following day between 12-3pm. I called her at 2pm to check status. The driver called me to say he'd be there at 7PM. When he arrived at 10PM, he said there should be extra charges for cargo and wrapping a dresser. He also said my agent, James at Pullman was a liar and my delivery date was not 2 weeks, but 3. He was so sketchy, I told him to leave. I wouldn't trust him with a shoe box. Agent James, at Pullman, has still not responded to my last 2 emails. I want my deposit back!!! read more

AVOID Pullman Worldwide aka MC Movers LLC aka Preferred Moving and Storage--inaccurate quotes, absent customer service, subcontracts jobs without customer knowledge, damaged/missing goods upon delivery. We had a TERRIBLE experience with MC Movers LLC in our move from San Francisco to Colorado. We were given a reasonable quote over the phone from sales rep James, who helped estimate the volume of our 2bd apartment. Quote came to $3200 and supposedly with no hidden fees. Given their good online reviews and online presentation, we expected a professional, seamless move. Initial deposit of $1200 was paid to secure the job. On moving day, 2 men and 1 minor showed up sloppily dressed in a Budget rent-a-truck. After taking a look at our stuff, they nearly doubled the price and the new quote was $6,350. They required 60% of this cost to be paid on moving day, and the remainder upon delivery. Obviously, we were shocked and started freaking out. The foreman then gave us a "discount" of $650 for the unload-into-storage-fee. (Even though this fee was never disclosed in the original quote and we were promised, no hidden fees). We had such a tight timeline to move and were up against a wall. Left with little choice, we had them proceed. The new total quote for this move was now $5700 which included a slew of hidden fees ($650 in packing materials that we were told would be included in the original quote, additional charges for stairs, etc.). The movers were not careful with our things. They scratched the hardwood floor as they moved the furniture around. Mattresses were thrown on the dirty floor and wrapped up in plastic wrap and tape (even though were told our mattresses would be placed in mattress covers). As they dismantled the bed and lamps, they did not keep the hardware together. We found several pieces laying around and showed them to the movers who shrugged and placed them in random boxes. After their departure, we tried to contact MC Movers LLC to discuss the drastic change in cost. We called them nearly every day and just got the runaround. We were handed off from person to person and promised callbacks, yet not once were we able to talk to a manager. Not once did a manager return our call during this 4 week fiasco. A few days later we contacted MC Movers LLC and let them know we were ready to receive our belongings. Another two days later, we contacted them again to verify they had received our request, and they acted surprised (like they had never received the initial message). We called them a third time to confirm they had received our request and again they sounded like it was the first time they had heard our request. A few days after our things were picked up, we were contacted by Itamar Friedman from "The Moving Company". She told us there was some paperwork we needed to sign. We asked what company she was from and she said "Preferred Moving and Storage". Having not hired Preferred Moving and Storage, we once again contacted MC Movers LLC to find out who these people were and why we needed to sign anything since it was MC Movers LLC that we hired. Again, never got a call back or was able to talk to anyone at MC Movers LLC that could answer our questions. A few days later Sherry from Preferred Moving and Storage contacted us by phone and let us know that we needed to sign the paperwork in order to not be charged MORE money for additional storage time. Having received no communication from MC Movers LLC, we decided the only option to get our things was to deal with Preferred Moving and Storage. Thankfully Sherry was communicative and reassuring, we signed the papers, and she arranged to have our things delivered. Around this time, we did some digging online. Preferred Moving and Storage shows up online as being out of business. We looked at the Google Maps of the MC Mover LLC headquarters, and it appears that nothing is in that area. We even called the other local business around the supposed MC Movers LLC headquarters and none of them were aware of a moving company in the area. We lodged our complaints with the FBI, FMCSA, flagged the headquarter address with Google Maps as a potential fraudulent address, and lodged a complaint with Movingclaims.net who is listed as a neutral party to lodge complaints with on the back of the MC Movers LLC paperwork. We got a response back from Movingclaims.net that they did not recognize this moving company. At this point we started to panic, thinking this was a complete scam and that we'd never see our things again. Fortunately Sherry from Preferred Moving and Storage continued to communicate with us, which offered a bit of hope. After 3 weeks our things were finally delivered. Several items damaged and missing. read more

I had to deal with my huge move recently. I knew this could be very stressful and complicated due to the huge amount of items that we had some of them very expensive indeed. Fortunately the movers did their best and they ended up winning my trust. Mark was charming and really helped me throughout the move. He made sure movers treated me well and yes they were lovely too. Nothing got damaged thanksbto their awesome work. These guys provided a high quality service and they even got a big tip because of this. read more

BUYER BEWARE! This company is a total scam. Originally received a quote from James Portman on May 14th for a move from Colorado to Florida. Their price was competitive so I gave them the approval. First red flag was they asked me to send a picture of a check made out to them (which no business has ever asked me to do) and email it to him. I was assured that they were not a broker and had a fleet of 46 trucks and that my belongings would arrive by the weekend of June 8th. I was quoted $4,500 which turned out to be a total low ball price. They gave me a pick up window of May 28th or 29th. They showed up at 10:00 pm on the May 29th and proceeded to tell me my price was going to be $11,583. At that point we were closing on our house the next day and had no option but to agree. I was was assured that a Pullman truck with Pullman employees would be doing the move (all BS). They showed up in a Uhaul truck which was not large enough and had to come back the next day with another truck. Fast forward to today July 9th. I have called no less than a dozen times only to be told no driver has been assigned every time. I can't get anyone to call me back and still have no idea when my items will be delivered or even where my belongings are. Had I read the fine print at midnight when they were done the first day after all of my stuff had been loaded into a Haul truck I would have seen they it states they have 30 business days from the "first available" which was June 5th to deliver my belongings. Even so, not sure what option I would have had. Lessons learned is check, double check, triple check references. Have them come out of give you a quote and guarantee the rate and make sure they are a reputable company. Rent your own truck and hire locals to load and unload. These are other horror stories I have found regarding these crooks: https://verifiedmovers.com/long-distance-moving-companies/company/pullman-worldwide-van-lines/ read more

Wish I could give 0 stars. I have NEVER left a rating but I am so upset that I can't let anyone else be subject to this company. Looks like people recently have had the exact same issues as me--I just wish those reviews had been placed before I finished my order. I was absolutely not going to use their company because the quote was quite a bit higher than any of the others, plus they seemed to have less reviews etc. online. But the customer representative, Sam PROMISED that they were the only ones out of the companies I was planning on using that would deliver on the date I was needing, would not "piggy back" onto another move, and had dozens of their own trucks that they would use themselves. He said that my truck would go from my origin in CA and head straight for Indianapolis. And that their would be NO 3rd party people used in the move. Low and behold alllllll of this was a blatant lie. Here's how things have played out since my booking date: -paid the deposit via a picture of a check... should've been my red flag! -nobody would respond to my emails or calls until the day before my pickup (another red flag, but I'd already given a $1000+ deposit, so I was stuck) -movers showed up in a 3rd party truck TWO HOURS LATE. They took probably 10 smoke breaks a piece during the time they were there, and ended 3 hours behind schedule. Despite the fact that I had the exact amount of items that were on the estimate, they ended up charging me $600 more for "tape and other things" even though half the tape rolls were left scattered around my house. They then mentioned that my truck would be headed for LA, rather than directly to Indianapolis as promised. In addition to this, they were just tossing my boxes around even the kitchen ones clearly labeled "fragile". At the end, the lead mover treated me like an infant and demanded "I look at his eyes while he was talking" even though I was trying to read the many, many contracts and signatures I was supposed to give him at that moment. And then still had the audacity to demand a tip for him and his brother. -4 days later, I have had no update on anything so I gave them a call to get an ETA since they said it could be delivered anytime this week before August 12. They mention that there isn't even a driver assigned to the job, and that they have written in the fine print they have 5-20 business days to even assign a driver to the truck. Even though Sam promised my delivery within 9 days of the pickup (which is rushed I agree, but this is the entire premise as to why I ultimately decided on this company) -I then called customer service, and was met with the same robotic sentence repeated over and over and over. Something along the lines of "in the contract it doesn't say that" and that they aren't responsible for what their sales reps say on the phone. There has been nothing offered to fix the situation, so things not looking promising. TLDR; I am a broke student about to attend medical school who was lied to and swindled into using Pullman and paid $1000-1500 extra for doing so. Don't trust a single thing they tell you and choose any other van line. It would've been worth it to drive the damn Uhaul cross country at this point!!! read more

Had same experience as everyone else. I filed BBB complaint since they broke some of the china my mom brought over from China and Germany, breaks my heart, but it can be replaced at a price. Horrible experience and hope all of these terrible reviews help someone avoid the nightmare we went through. read more

If I could have given negative stars I would have. Our final price ended up being nearly 2x the initial quoted price. We moved our furniture from out 1 week earlier than we wanted to take advantage of a "promo" that was going to have our furniture piggy back out. According to our movers everyone that scheduled a move at the beginning of the month was offered the same promo and most people's finale rates are nearly 2x those quoted. Our furniture ended up at the regional warehouse, where it still is and they are unable to provide an estimated delivery date. You are only given the estimated delivery date 24 hours prior to anticipated delivery. The sales dept additionally is terrible and do not communicate to each other. We sent a payment to James, who we thought was in charge of our order. James then did not send the payment on to Victor who apparently was in charge of collecting the payments without us being notified of this switch. Victor in turn is extremely rude and would benefit from customer service training. We emailed both James and Victor nearly a week ago asking for anticipate delivery date and our email was not responded to. The business model is terrible and pricing misleading read more

Not a good company at all. When they showed up a day after they were supposed and at 9:00 at night I should have known this was going to be bad. We had a small load to move across country. As they were loading the truck I had to walk outside. That is where I saw that our boxes where being thrown into the truck. The movers had come from Santa Clara where that load was also just thrown into the truck. No care what so ever. Totally my fault but they scammed me on the insurance. They had 20 minutes to load the truck before we had to get to the airport. I signed with out reading and got the way crappy coverage. Guy did not explain anything. He said just sign here. Anyway, after 79 days, boxes were delivered in horrible shape. Missing were several boxes, one with brand new bedding, the other with thousands of dollars worth of shoes. Bottom line, don't use this company. Called numerous times about our load and got the same excuses. Our salesman Anthony was quick to take our money. That was the only thing that was fast about the sham of a company. read more

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Customer be aware! The company is a FRAUD. We are in process of suing them. As soon as they took our $3300, they stop picking up the phone. Not only they were three months behind the scheduled delivery, our furniture came in ruins. The delivery person scratched the floors and chipped the granite staircase in our new home. And then he demanded more money! We filed the complaint four months ago, and never heard from them. Mister Pullman, you should be ashamed of the scam you are running. ONE STAR IS TOO MANY! read more