I have been thinking for days about how best to express my experiences with this business. It's hard to know how to say all the good things I have to say, and still keep a review short enough to be of reasonable length for the Internet. And I may have failed on the "short enough" metric. That said...
If you read no further, know this much: every business should aspire to be the kind of business Puget Sound Solar is: the customer comes first, and the employees have the technical know-how to make that happen easily.
I first came across PSS years ago, when we purchased an electric car. A friend of mine had installed solar panels, but had also used their "EV Support" division to handle the hookup for their own electric car's charging station. They had nothing but great things to say about PSS, so we called them to do the charging station at our house for our new car.
They provided a ton of personalized support while I was researching products (the charging station), and trying to figure out exactly what configuration would work best for us. I had a laundry list of detailed questions, and they fielded them handily and with the patience of a saint. Eventually, we figured out exactly what we wanted to install, they handled all of that, and we were super happy with the results.
A few years later, we had a problem with the charging station, where it was tripping the circuit breaker. I found that the plug for the charging station was very warm. I contacted PSS late that day; their president/CEO Jeremy came out personally first thing the next morning, found that the plug hadn't quite been installed correctly, and repaired it. The service call was at no charge to us, and could not have been any more responsive.
This is exactly how every single business should treat their customers, but sadly PSS is the only one I can even think of that, in my experience, does this, never mind every time.
Naturally, with their track record with us, when it came time to look at solar panels for a new home construction project, they were the first company we called. This was a couple of years later, but the standard of service hadn't changed one iota. Again, I had a laundry list of questions, and again they answered every single one, patiently, accurately, and completely.
Their sales process for the panels is thorough, and provides the homeowner with every detail they need to understand the full economic implications of the purchase, with several different options to allow the homeowner to understand what trade-offs are possible in terms of up-front cost vs long-term benefit. Granted, it's to their benefit to educate the customer, since it's only by doing so that the customer can really see how sinking money into the panels up front can reap rewards later down the road. But still, the way that they handle all of this, providing answers to all the questions one asks, promptly, accurately, and happily, is something that I find is rare, if not unique.
Ultimately, the panel package we selected, of the ones that they proposed, fit our needs very well and was competitively priced. It's been producing power for almost six months now, and so far has met our expectations. The PSS staff has been excellent at helping guide us through every little detail; the installation of a grid-tied solar system in WA is no small feat, what with all the various paperwork for the different agencies one has to deal with, and PSS ensured that all of this was as painless as possible. They handled every single detail that they could; all we had to do was provide them information about our Puget Sound Energy account, and sign the various forms.
The professionalism from PSS has been unparalleled. For our panel installation, beyond just the initial consultation, there is of course the actual work. Electrical prep, the physical installation, final hook-up, and of course all the coordination with PSE. The installation took place in the middle of other construction activities, and the PSS team was superb in their accommodation of and coordination with the rest of the construction crew.
I can't imagine any person faking the kind of sincerity in caring about the customer's needs that we received from every person working for PSS. It's so refreshing to work with people who genuinely have my best interests in mind, and who put the effort in to make sure they are met. If my own experience is any indication, PSS will take you from knowing nothing at all about solar panels, to having a solar panel system installed on your house that meets your needs as well as any system could, while ensuring that every step of the way is a breeze.
You might find it suspicious a company has nothing but five star reviews on Yelp. But, this is no joke. This company is the real deal, and deserves every single star. Given my experience with them, I am not surprised in the least that every other customer who's taken the time to write a review has come away with the same impression I have! read more