At the recommendation of a friend this place ha become my go to when I'm home in Detroit when I need to stock up on cigars. Roughly 10 minutes from the house and down the street from a micro brewery it's a perfect situation. I always take advantage of their cigar deal of the day. The staff is awesome and the store is clean and a cool vibe. read more

Have been here constantly since it opened until the owners started letting full blown burnouts work the counter. I had a simple $10 wrongly threaded pen that was an obvious manufacturing flaw and the long hair "bro" refused to replace it. Service has gone down the toilet, unfortunately. Not very knowledgeable on products either, obviously. read more

Yikes! Not the best smoke shop in the area. while the staff was nice, I COULD NOT for the life of me of make heads or tails of how they handled the business. Cheap products overcharged just so the breezes could stay low priced, the amount of employees I saw in the few times I was there, It was all a disaster. This place did not seem to be have it's shit handled at all. Almost any other smoke shop would be a better place to go to than here. read more

So I gotta say really nice staff, but you guys gotta get it together went in 2 days before 710 to get a new rig and a bucket since my puffco is under warranty . But they had 0 14m buckets besides super cheap 20$ ones, how are you gonna be a heady store and not have 14ms on the week of 710, so I got the 20$ bucket get home and there's a nice hair line fracture right on the bottom....im sorry but im just not gonna waste my time here anymore, went in before and they didn't have dab tools like seriously what's going on? I was told they moved it to other stores but 14 is literally standard. read more

Best shop(s) around. Love all the workers, truly good people. Shop here for stress relief

My go to shop! Will highly recommend so many varieties to choose from and knowledgeable staff! Well done puff fam. Place looks great.

This is the best vapor shop in the area. Honest & helpful advice, prices and no scummy propaganda. This shop carries a favorite juice brand that I was told by other vape shops was out of business (WB's shame on you). Take my word as a former ciggi smoker with real vape needs, this shop has your back jack. read more

The best place to get all of your smoking needs! Love it! They are extremely nice and give great deals to people who have their medical card. Puff Factory is the place to go! read more

Puff Factory - Tobacco Shops Near Me - Ferndale, Michigan

Staff was amazing, this big dude with a beard and hat helped us out. His knowledge of glass was off the charts, he even filled me in on some local glass spots and artists from my state (Minnesota) Their selection of glass is vast and quality. The prices are all very reasonable and represent the craftsmanship of the glass as well. The overall vibes and customer service within the location was just phenomenal. Fire experience, wish I still lived in the neighborhood. read more

went in there looking for a specific product and even called beforehand so the guy knew what I was talking about when I came in. while talking to the night manager, Josh (long hair), another customer walked up and grabbed the product I was looking at, walked over to the counter and bought it. when I expressed that it was rude and unprofessional for him (Josh) to let that happen, he grabbed everything I was looking at and put it away telling me to 'have a nice night' After walking out I went back in to find out what the man's name was only to find that they were talking shit about me saying I was 'whining' and I 'should have had my money in my hand if I wanted it' COMPLETELY unprofessional and I'm very disappointed that he was the manager running the store like that. corporate complaint was filed and I hope Josh 'has a nice day' with that. read more

Awesome place, very knowledgeable and courteous staff prices are a little higher but the quality of product and service makes up for it.

I love everyone there. They take the time to help you and if you have a problem with any item you purchase they will resolve the issue. I'm a very happy customer of the Puff factory read more

Best smoke shop! I mostly frequent the one in Redford, and the staff is excellent, and knowledgeable. The new place looks like a million bucks, and the selection is unbeatable w local artists featured regularly. Great place! read more

Great service, nice and friendly as well as knowledgeable about all products! As well as hookah heads to go! I love it and I smoke everyday go check them out! read more

I have been coming here for about a year now. Every staff member I have encountered have been great. Recently, Anthony went out of his way to help me with an issue I had with my device. I really appreciated it and will continue to do business here. read more

Love this place. Great selection of liquids, mod selection is great and the staff is great. Stop in and try some liquids. They will let you drip test which is a plus. read more

Very pleased with this little smoke shop. I've lived in the area for 4 weeks and have stopped in 4 times already! Daniella and Maki are the best! Very knowledgeable of the products. Recommended. Prices seem average. Maybe a little better than what Im used to on the west coast. read more

The shop has been great to me until a couple weeks ago. I bought a $40 item that did not work and went to return it less than a week after I found it not to work. I tried numerous times in person and over the phone to return/exchange it but the workers and or the owner refuse to actually deal with the situation. I gave them the opportunity to make it right I was ignored. read more

This is the best smoke shop! Super friendly and have everything you would need and extra. Very knowledgable and great customer service. My best bud and I will be coming here more, congrats on opening! read more