Google Review
1 Star -- Extremely Disappointing Customer Service
I have been a consistent customer of Gramz Dispensary for over a year and have purchased from this location on multiple occasions. I have also purchased the same "end of the jar" $1-a-gram shake and buds special several times since last year, so I was familiar with the promotion and had no reason to believe there was an issue with purchasing it again.
Unfortunately, my experience last night was completely unacceptable.
I felt judged, disrespected, and made fun of during my interaction with a representative named Michelle. Her attitude toward me was rude, condescending, dismissive, and, in my opinion, extremely unprofessional. At one point, she laughed in my face and told me, essentially, "Fine, then don't ever come back. Don't buy anything from us then."
When I asked to speak with another manager regarding the situation, she rolled her eyes and told me that she was the manager and that she was the owner of the store, implying that what she says goes.
Regardless of whether someone is an employee, manager, or owner, customers should not be spoken to or treated this way.
I have been coming to this dispensary consistently for over a year, and I have never experienced customer service this horrible here. With the exception of one employee who has always been pleasant to me, this interaction completely changed my perception of the business.
What made the situation even more disappointing is that I was not a first-time customer. I had been supporting this business for more than a year, spending my money there repeatedly, only to be treated as though my business and my concerns meant absolutely nothing.
This was honestly one of the worst customer-service experiences I have ever had at a dispensary.
Gramz has every right to establish its policies and promotions, but customers also have the right to be treated with basic respect and professionalism when those policies are explained.
I left feeling embarrassed, disrespected, and completely unwelcome. Because of this experience, I will no longer be spending my money at Gramz, and I will be sharing my experience with others who are looking for a dispensary where they can expect respectful customer service.
If customer service, professionalism, and feeling valued as a customer matter to you, I strongly recommend thinking twice before visiting.
I hope management takes this review seriously because loyal customers should never be made to feel like they are a problem simply for asking questions about a promotion they have purchased before. read more