Fast reply with exact and detail pricing. Ordered new pump/motor and showed up on time and…read moreinstalled it quickly , even adjusted price down as took less time. Easy online invoice and visa payment system. All happy with service. Just worry my 5 yr Beachcomber spa is not built to last as this is a very expensive part to have failed already.

Phoned Rod early on a Monday morning when our hot tub wasn't heating up. We had just moved in and…read moreweren't familiar with the tub. He came over same day, spent about an hour with us going over chemicals, reviewing how to treat the water, etc. we didn't even need a new heater! Just needed someone to show us how to get out of sleep mode! Lol. Great guy, excellent service, will definitely call next time we need a service

They never got back to me when I was trying to set up a regular pool service contract. I had to…read moremake several phone calls, I sent them what they asked for and never heard back. When I spoke to them the excuse was always the same - very busy.

We had been a customer of Imperial Paddock Pools for the last 42 years, they actually built the…read morepool, the first 40 years the service and customer care was really good, but the last 2 years it really went down hill, so we had no choice to fire them last Friday for incompetence and poor customer service, as no one came to service our pool for the whole month, well they did show up briefly one time, even after the heavy wind storm we had at the beginning of November. I talked to customer service at least 6 times, and each time they gave me an excuse why the pool technician didn't show up, one time they said that he had to take his girlfriend to the hospital. I would not use them again

Where do I start? Installing a pool is like doing a house renovation. There are many moving…read more parts, many things to consider outside of the original goal, and licenses and permits through the roof to deal with too. And that is why it is critical to have an excellent working relationship with the contractors. In this case, ARIA. From the first moment I met the team, I felt comfortable. They understood what I wanted, and how fast I wanted it, and were willing to work within the very strict parameters of the site itself and my often quite strong demands. The team behind them, especially the project manager, Jen and the site manager James, went out of their way to find solutions and to accommodate my wishes. This was not an easy build. It was on an existing property and had no rear access. So everything came down the side of the house, and for the pool (fiberglass) itself, OVER the house! That was an incredible sight. Note that damage to existing structures is inevitable but miraculously only a bit of concrete was cracked due to the weight of one of the trucks. Aria repaired it without a thought even though it wasn't their error. The digging of the pool started mid-February and by June 1st I was swimming in it and that included the landscaping. There were a lot of hiccups along the way especially with the sub trades but every time I needed them, ARIA showed up, or chased people down. This was an outstanding level of customer service and customer care and I'm grateful to my son who found them in the first place. Because there are so many components to the construction of a pool, especially mine, I can't give the process a 5 out of 5 stars, but can I give the company 5 out of 5 for truly working hard to make me happy at a reasonable price. PS If the link works, go to YouTube and you can watch the process from beginning to end. This is my video and has nothing to do with the company. https://youtu.be/Lhvg7z84a8A?si=QZqHpXsEHGijzqFt

This company: -does not use proper materials…read more-does not have a company liaison - phone number lead to a call center in the USA -does not communicate -does not take ownership for mistakes -only speaks to the client when they want a bill paid -has no foreman on site -cuts corners -does not adhere to quotes -has staff retention challenges -overpromises and underdelivers

Wonderful service from the start. I had a horrible time with purchasing my hot tub elsewhere. After…read moreI puchased the staff was not there to assist me in water chemistry start up of hot tub or maintenance. I went to Splash Edgemont, Sasha was there to assist me with water testing on professional lab in store, provided all the necessary chemicals needed with discounts for my troubles and set me up on a weekly straightforward all in one schedule and system, I cannot be happier and recommend everyone to Splash. Sasha the location manager is fantastic and has saved me from a heart attack!

Absolutely horrendous service experience after being a client for many years. Don't ever question…read moreor make any comment regarding their lack of service or you will blamed completely for any shortcomings. What a terrible customer service experience

my experience with Jay and Gabi have been exceptional! Jay has always provided us with…read moreprofessional and friendly service and has exceeded our expectations with regard to customer service. Jay and Gaby are always so pleasant and helpful to deal with I would highly recommend them to any one. Service is excellent!!

We needed a Hottub repair during the cold snap in December. Other companies said they were too…read morebusy. Lions Gate was also busy but they made time for us. A technician was sent, he was efficient and vey personable right before Christmas. The repair was excellent the service was excellent. These are my go to people.

This is a great company. It is a small family owned company the manager there Lindsey is really…read morenice and help full she really knows her stuff about pools and spas. Normally with small companies you get high prices but not with Sea Shells most stuff I found for my pool was cheaper then any where else I have looked and then came with great customer service as well :-)

Our hot tub has been serviced by Adam of Mint Pool, twice. Both times his assistance was prompt,…read moretimely and efficient. Any questions we had were quickly answered in a professional manner, demonstrating his knowledge and expertise. I would not hesitate to recommend Mint Pool, to anyone needing pool, spa and hot tub service.

Excellent service, our in-ground pool was a real challenge as the bottom is below the ground water…read moreline causing the wall to cave-in in places, Dale and his team went above and beyond to repair the wall and replace the liner, very difficult job which they did quickly, efficiently and at a great price. If your pool needs attention call Dale at The Pool Shark.