Considering a remodel? This place definitely has options. I don't know, but going from place to…read moreplace looking for tile, floors, doors, sinks, etc., is stressful. This offers a lot of variety for a lot of needs in one place. The pricing seemed pretty competitive, but honestly I was so overwhelmed I didn't really check this out as much as I should have. What was outstanding was the customer service. My questions were answered easily and returns were accepted with no hassle. This is a win-win for me.

I would give it a 0 if I could but Danielle Gillmore is very very but very unprofessional ! and…read morelacks tons customer service and communication skills ! I am appalled on how someone like that is a manager, let alone is allowed to work here . if you want need any flooring or anything of the sort I suggest you go to ANY other location but this one . It seems like she has a problem with Latinos or Mexicans . I had my family contractor call regarding my order who's first language is Spanish with a heavy accent called regarding the status on my order because I told him to, although he does have a language barrier its never been an issue to get his point across if you have a brain , which clearly she lacks. I have been in this store several times and never had an issue with any other associate from cashiers to designers to some people on the floor etc . there was even one time I did not have a receipt for one of my products and I do understand the policies and a young gentleman in the front with curly hair returned them for me either way due to me having my receipt for all of my other returns and it was only 2 pieces of a mosaic, cause floor and decor is all about assisting customers right?? WRONG !! And from seeing the reviews it is not a first. And I do not know who she feels like but clearly this is not the place for her she has such a bad reputation with the store because when I told my neighbor about this incident who also does tons of remodeling and business in this location he knew exactly who I was referring to which says A LOT . anyways she answered the phone and my contractor was explaining the situation that my order had been in a pending shipping for a while now . she proceeded to HUH!?? WHAT?! I CANNOT UNDERSTAND WHAT YOU ARE SAYING and "SIR I NEED YOU TO TALK CLEALY I DO NOT KNOW WHAT *mocks him* IS and *hangs up* . Yes just like that . as I'm in the kitchen listening to this I cannot believe my ears so I tell him to disregard it and I decide go into the store and there she is in the back desk with her jacked up teeth and eyes wide "Hi do you have a receipt??" I just walked through the door went to the pros and cancelled my order I cannot believe floor and decor would allow such person to work here she is clearly there just for a check . And clearly does not care to resolve any customer issues if anything she gets s kick or ruining your day and is straight up RUDE!! please save yourself a headache, gas and a trip, my family and I will no longer be doing business here or any F&D we'd rather not deal with someone as miserable as her. I will also be taking this to Human Resources because the energy she gives off is up front MALICIOUS!!

Went in over the weekend to buy flooring that has been discontinued and I needed to match my…read morecurrent flooring. Aiden helped me and he was amazing spent so much time helping me look at all different types of flooring and made sure I left happy highly suggest you ask for Aiden by name. When at this location

If you are in the need for hard to find transition pieces in a color box stores don't carry…read moreanymore, this is your place. They had exactly what we needed and we had been shopping around for weeks. And at a decent price. The staff were pleasant and helpful. And the bathrooms were nice. The store has a great selection of so many things to choose from. We will be back for any flooring projects in the future.

My husband and I are interested in upgrading our back patio and thought we would stop in and see…read morewhat this place was all about. We were greeted by their super friendly and helpful staff. The place is bright, clean and well organized. They had so many options to choose from and even had clearance options. I think we'll definitely be back when we're ready to take on the next project!

As soon as I walked in I was greeted by cashier. Love their selection and how everything was…read moredisplayed. They had a variety of bathrooms displays with different materials to demonstrate color selection/possible application. Plethora of ots of tiles, hardwood, luxury vanilla, laminate, brick, backsplash. Wish they had more granite options. The staff answered all my questions and were extremely helpful in making our selection. They had huge variety of prices for every budget and they were great value. Will go back.

We were floundering around not sure what to choose on tile for 3 bathrooms and their design…read moreassistant Sophie Fetter helped us and solved everything. We are SOOOOO much happier with what we ended up choosing than we would have been with what we were doing on our own and she truly has a incredible design eye and guided us through everything we needed and many things we hadn't thought of. We went from stressed and overwhelmed to, once she was involved, relaxed and confident and able to get everything done quickly and well. The bathrooms are finished now and look INCREDIBLE thanks so Sophie!!

Do not buy flooring material from Floor and Decor. They sell defective material and don't honor…read morewarranties. I purchased Nucor LVF (Luxury Vinyl Flooring) from Floor and Decor on 12/27/2023 paying $3.99 per sq. ft. It came with a Lifetime Warranty. Within few weeks of installation, the flooring had dents and scratches. My contractor filed the complaint with Floor and decor in March 2024. The company was supposed to send a rep out, but no one came. After waiting over a month for a rep, I had contractor take out the damaged flooring, re-purchased replacement flooring from Floor and Decor and had it installed since I did not want the floor to be half done. Meanwhile the claim from my contractor was denied. After reflooring was finished the floor started denting again. It is not standing up to the quality mentioned by Floor and Decor. I filed the compensation with Floor and Decor based on product's lifetime warranty but it was denied. I am really unhappy with the floor quality and plan to replace.

I worked with Ken and he was very informative and worked with us to find hardwood floors that…read morelooked great and were affordable. He gave us samples to take home and see how they looked in the house, then came out and measured everything. The guy who delivered the wood wasn't the fastest unfortunately, but the guys who installed it were great. They worked hard and consistently, not slacking off or messing around with their time. They were economical with their cuts, so there was still quite a bit of wood left over which I kept in case of damage in the future. They cleaned everything up very well and left the home looking great.

The old carpet and the tack strip came out as a separate line on the quote, so I knew what the haul…read moreaway cost before work started. Two guys had the whole unit stripped by lunch. The dumpster fee matched what the paper said.

Joe Prado and his team did an amazing job replacing my countertop, backsplash and sink. His team…read morewas knowledgeable, professional and did quality work. I would highly recommend Prado Marble and Granite. carolyn

This is a professional and experienced business. Anthony and Aubree make a great team. They know…read morewhat they're doing. Mr Prado even stopped by to make sure the job was going right. And it truly was. Lisa is also very pleasant to work with. I highly recommend them. I plan on another project because of the great job they did.

Tori has been the one here when I've came twice and the first time I came was months ago and she…read morewas here and it was when I was first inquiring about Talavera and Saltillo tile she came off aggressive and was rude how she talked to saying those are two different things I said yes I know I am working on two different project like if I couldn't ask about to different things it was strange me and my husband ended up buying lots of Talavera tile at that time from a man here didn't catch his name, came again because I thought maybe she aaa just having a bad day but that impression did stay with me well I gave it another shot today months later walked in inquired about different size tile and it was only me and her inside and I felt unwelcome and as if I was bothering her. I rather taking my business to a Mexican import place I have found in another part of town.

love this store. the employees are no helpful and nice. the prices are very reasonable. great…read moreproducts and service

We had a bedroom tiled & the end result is beyond expectation! The installers were very…read moreprofessional, detailed, personable & timely. The cost was very reasonable too. We would highly recommend Enrique & his crew!

They did a great job on our floors last year. Reasonably priced, fast. Our home is custom built so…read morewe had a lot of angles and difficult room layouts. They did it all including stairs. I will post pics tomorrow if I remember.

We needed new flooring in an old house that we have in Fredericksburg Texas. We first got bids from…read moreat least two local companies. Due to pricing, we then decided to try River City Flooring out of San Antonio. River City Flooring beat the local companies estimates by a lot. And, the product they offered was far superior to anything else we found. Plus, since River City Flooring buys directly from the supplier and stores it in their warehouse, they had the product in stock and were able to complete the project a few days after we first contacted them. Not only was it Quick, their installers did an excellent job. I would recommend this company to anyone who needs flooring and I would use them again. River City Flooring has exceeded my expectations.

I got a few estimates to change all the carpeting in the house to engineered hardwood and River…read moreCity was by far the best estimate. From the moment I met Tyler, I felt very confident his company would do a great job. He was very professional, patient, answered all my questions, brought samples for me to choose from, explained the materials and the process. His crew showed up every day on time. Juan was amazingly skilled, replacing 1800 sq ft of carpeting in three days! The floor looks beautiful, modern and inviting. They did a great job and I'm very happy with the result. Highly recommend River City Flooring.

A very good company they have quality floor and everything you need. Give them a call. They are…read morevery awesome.

Bracken Floors was more than amazing! Mr. Green's expertise and knowledge allowed us to not only…read morehave a beautiful tile floor in our kids' bathroom but also quality that will stand the test of time. The tile crew worked diligently the entire time to produce a seamless project, giving us a level floor that was absent before and even maintaining baseboards authentic to the house. The price was more than reasonable!! We are looking forward to working with Bracken Floors on our next flooring projects!