I had used this company for a larger job earlier and was very happy with their service. When it…read morecame time to update a bedroom, I contacted them again since it had gone well previously. I worked with Darrell both times. He was prompt and efficient. The installer had been to my house as well. It is nice to work with the same people. Again, the job was completed in a single day and the work excellent.

They did an outstanding job!!! Darrell, Dave, and the entire crew were incredibly professional,…read morerespectful, caring, and knowledgeable. Their craftsmanship was fantastic and their work impeccable. I really appreciated that they left everything clean as well. I highly recommend them!!

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

From the planning to the installation, I couldn't be more pleased with Flooring Concepts. Everyone…read moreI worked with in selecting my flooring,- Kirk and Carol to the installation team - Tim and Giovanni were top rate! I am thrilled with my new floors and would highly recommend Flooring Concepts. I give them a 10++++++

Our experience with Flooring Concepts was very disappointing. When we were scheduled for service,…read morethe timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we've experienced through 5 years of home improvements. An actual quote from the owner was, "I only care about the numbers." After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.

This is our second time using Pucher's Broadview Heights, Ohio, for our carpet needs, both times…read moredeserving of a 5-star rating! From the moment we stepped into the showroom, we were assisted by Claudia, who asked the right questions and showed us the displays of carpeting under professional lighting showing the differences in colors, texture, costs, grades, etc. We were able to bring home the boards of the different colors to determine which one to choose. Ari was our estimator,and the estmiate was free. He was professional and took measurements of the 4 rooms. The estimate came in fast and we ordered. Our beautiful carpet was installed expertly by Kevin, Logan, and Frank. The guys used carpet pads to safely move our furniture and return it back to the rooms. We thank Claudia for all her support and updates throughout the project. Superb Customer Service, quality products, and a great value. Highest recommendations!

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

After 2 years of a very poor installation, all the perimeter tucks are pulling up. The stair steps…read morewere never prepped properly and thus are wearing prematurely. I would never recommend any company that needs to advertise so much to convince you that they are the best available. I believe these installers were subcontractors and not associated with Calvetta Brothers. You should do your homework and use only highly recommended carpet company, regardless of the grade of carpet you choose

When went it to discuss new carpet at Westlake had just bought new home and based on commercial…read moreover the years thought would be someone wanted to buy from. Not much time spent with us but took 4 samples. We were told someone would call to set up measurement after a week no one touched base so we called they said oh we wrote down number wrong. Strange as they had repeated back and had email. No email. After finally came the guy that took measurement said office would call next day after almost a full other week we had to call and it was evident hesitated and then said oh just came in I will call you later. He did and price was fair. However at that point it left that feel how would install be handled. We decided at that point to call another place they were not cheaper but they from start handled things the way customer service should be.

Carpet was installed and the guys were great (moving furniture etc). The seams not so muchread more

If I could, I would give zero stars. This place is awful! The prices were outrageous! Once they had…read moremy money, there was no customer service. The measurements were off causing seams in the middle of a room. I regulary have to tap nails down with a rubber mallet to avoid injury. The installers were so rude! They blamed me multiple times for mis-measurements done by their company. They were also bad-mouthing the owners, measurers and every one else including me. They had their music blaring the whole time. They spoke obnoxiously loud as to talk over the music. When I called to complain, one of the owners defended the installers treatment of me and their poor work. I regret ever walking into Waxman's Carpet!

When first went into Rite Rug wasn't going to go with them. We decided to call them back the…read moremanager was great Todd. He came to our house and was glad I shared first visit. He made it right. They handled us the right way and kept to word on installation. The price was fair and so far installation great and gorgeous carpet! Installers arrived a little early but that was great and cleaned up too. Hope stays as nice as looks but so far no complaints! Great Job.

Lied to me on 1/29 by calling me at 6:05 pm and telling me that they were going to fix it…read morewithout charging me , and then today tell me want $350. Flooring didn't even last 12 months with multiple issues.