my wife went to the Publix pharmacy at 4402 Curry Ford Rd in Orlando Fl, this has always been her favorite store and she knows everyone there and visa versa, she was at the Pharmacy picking up 2 prescription for me, the rep asked for my info and pulled 1 prescription and when she asked about the second the rep said it had expired, when she said she had brought in the bottle showing their was a refill the previous Saturday to have filled and let them know the prescription would be expiring the following day they said they did not have it in stock but would be able to order it and fill it by Tuesday, now the rep says its expires and your not going to get it , this infuriated my wife and she continued to explain the prescription was valid when she brought it the previous Saturday, the Girl said (sorry for you) and at that point my wife asked for her manager, the assistant Pharmacy manager Daniel Motta walked up with his arms crossed and said what's the problem, my wife explained once again that she had brought a valid prescription that she was told would be filled and now she is being told its expired and you will have to go back to your doctor and get another one, that was the whole point of coming to Publix, to get it filled before it expired, the Pharmacist acknowledged yes the prescription was valid at the time but was now expired and he can't fill it.
at that point he retuned to his station and my why wife asked a young man behind the window if she could get his name, it sounds like the Pharmacist overheard her asking and he walked and he walked back over toward her and banged his fist on the wall saying (its right on the wall for the whole world to see) when she looked his picture was hanging on her side of the wall.
today I was in Publix with my wife and I told her I was going to go ask the pharmacist why they did not fill my prescription, but when the rep told him what I was there for he said he was too busy and I could tell he had no interest in looking at me or talking to me.
the rep and the Pharmacist are very unprofessional at this store and it sad they make the store look bad. read more