This Publix was closed for a few months for renovations, and today was my first time visiting since it reopened. The store looks absolutely beautiful. They did an amazing job with the renovation. But what really impressed me was the customer service. I stopped by early this morning, still half asleep, just to buy a box of Band-Aids -- honestly, it was almost an excuse to finally check out the renovated store. I used the self-checkout and didn't even realize that I had accidentally scanned the same box twice. The employee who was simply there watching the self-checkout area and helping customers noticed it on her own. I didn't complain or even realize there was a problem. She kindly approached me, explained that I had been charged twice, and immediately told me how I could get a refund. For convenience, I actually decided to just grab another box of Band-Aids instead of getting the refund. But what stayed with me was the fact that she noticed and cared enough to say something. I could have bought Band-Aids somewhere else more conveniently, but I came here because I wanted to see the renovated store -- and I'm glad I did. The store is beautiful, but the level of service made the experience even better. I honestly don't understand why this location doesn't have a higher rating. Based on my experience today, it absolutely deserves one. Highly recommend stopping by and checking out the newly renovated store! read more

I'm extremely disappointed with the way my friend and I were treated during a recent visit to Publix. A Publix employee accused my friend of stealing items. When the employee brought the situation to my attention, I immediately offered to pay for the items because I wanted to resolve the situation. However, my friend was able to produce a receipt showing that the items had already been purchased. After the receipt was presented and it was confirmed that the items had been paid for, I was sent to Customer Service to receive a refund. While I appreciate that the issue was ultimately addressed, the way the situation was handled was very unprofessional and uncomfortable. The employee should not have been so accusatory, especially since she did not personally see who rang up the items or have all of the facts before making an accusation. There is a significant difference between asking a customer to verify a purchase and directly accusing someone of stealing. Customers should be treated with respect and given the benefit of the doubt until the facts are established. I hope Publix will address this situation with the employee and provide additional guidance on how these situations should be handled professionally and respectfully. I'm sharing this review because no customer should leave a store feeling embarrassed or unfairly accused when they have done nothing wrong. read more

I genuinely try to give businesses the benefit of the doubt because I understand that mistakes happen. But my experience at this Publix location on Saturday, September 12th, was disappointing enough that I feel it deserves to be addressed. A group of us stopped at Publix before a road trip. We were not shopping as a group--we made separate purchases, checked out separately, and left the store at different times within roughly a 30-minute window. Shortly after one of the young ladies in our group left, another came out visibly confused and explained that the self-checkout attendant had accused her of stealing an item/items. Let's pause there. She had PAID for her items. Rather than simply accepting the accusation, she went back inside with her receipt to address it. Someone in our group even offered to pay for the items that were supposedly stolen. Once she presented her receipt, however, it became clear that there was no theft. She then had to go to Customer Service to process a refund. That entire interaction was unnecessary and, quite frankly, humiliating. Mistakes happen. But there is a significant difference between asking a customer to clarify a transaction and making them feel as though they have been caught stealing. The young lady should not have had to walk back into the store and produce a receipt to prove her innocence after already paying for her merchandise. I immediately called the store while everything was taking place and spoke with Christina, who I believe was the bakery manager. She listened to my concerns and said she would pass the information along to another manager. I called back around 6 PM to follow up. The manager I spoke with said she had a note on her desk regarding the situation but had been busy and hadn't had an opportunity to address it. I was told I could expect a call within 24 hours from a store manager or someone above her to discuss what happened and provide some type of reconciliation. That call never came. Instead, during our conversation, I was told that the employee would receive "coaching." And that's where I was left thinking: Is that really the resolution? An employee allegedly makes an incorrect accusation against a customer. The customer is embarrassed enough to have to return to the store and prove she paid. Management is contacted twice. A follow-up is promised. And the resolution is essentially, "We'll coach the employee." Coaching the employee may be appropriate internally, but that is not customer resolution. What I expected was accountability, empathy, and a genuine acknowledgment of the impact of what happened--not simply an explanation of what would happen to the employee. Publix has built a reputation around customer service, which is exactly why this experience was so disappointing. If a customer is going to be accused of stealing, there needs to be a level of care and certainty before that accusation is made. Because when you're wrong, "I'm sorry" and "we'll coach them" are not necessarily the same thing as making the customer feel respected. I hope Publix leadership reviews this situation beyond simply coaching the employee. The bigger issue here is how customers are treated when an employee gets it wrong--and what happens afterward. Publix, you can do better. read more

This location is rough. From the foul mouthed customers playing on mobility scooters who patronise this location, to the cashiers who act like not wanting bags and bags of plastic to go into the landfills by asking for paper was a cardinal sin. To their credit, there was an employee stocking that was a 10*. He was so lovely to everyone and dropped everything to help me find something that was tucked away in the deli. He should be Publix management based on his customer service skills alone.... read more

Katrina, in the deli, did a good job with making my turkey salad. At the register, Tammy completed my purchase while Fred carefully placed my groceries in my reusable bags. All associates I encountered were polite and helpful. read more

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Publix in Metrowest closed last year to undergo renovations. We been going to the Windermere and Kirkman Publix instead when they were doing renovations. I waited almost a year for it to reopen, looking forward to the changes. When it reopened, it looked modern, but I found it to be sterile as well. The lightning looks a bit more dark, and the space a bit more cramp. I do like the new deli area in the front, with the very nice Publix sandwiches, salad, and fried chicken offered. I also really like to sushi area, and they now serve rice bowls and ramen at reasonable prices. While the portions are a bit small, it is really tasty. The meat and fish area look a bit smaller, but the dairy area is spacious in the back. The bakery is also a bit smaller, as well as the pharmacy, but they do the job. The frozen isle is in the middle, and I wish they had more seen selections of the Hagan Daz ice cream flavors. I rarely see the green tea flavor anymore. Now there are separate doors for entering and exiting. And their famous scale is gone. Now I can't find out my weight over there anymore. That's like if Meijer got rid of their one cent mechanical horse ride (Sandy) from their stores. Sad! There are self checkout lanes available, with their famous Costar security cameras watching you and TVs letting you know that you're being watched. At least they still have ample amount of regular checkout lanes with friendly staff checking you out and bagging your items. I believe they still offer to take your items to your car if requested, and have the no tipping policy. I see management occasionally guiding shoppers to the proper checkout lanes and staff showing shoppers where to go for an item. While the renovated Publix looks a bit stale to me, it still has great amenities and staff needed to be a nice supermarket. They still have their BOGOs tool, so you can get good deals. The staff are friendly, which makes shopping here a pleasure. While it isn't as nice as Windermere, it's definitely better than the Kirkman branch. It's still a good Publix closest to the Metrowest area. Overall: B+ read more

Publix - The menu and prices for the delicious rice bowls they offer. I have to try their ramen as well. - Drugstores Near Me - Orlando, Florida

I come here often wanting a pub sub, or something from the deli and it often takes 20-30 minutes. The people are working very slow, there were 3 people in line for subs and it took 18 minutes before I had mine. Completely unacceptable. read more

December 19 at 2 PM: I stopped by to pick up a sub. There were eight people in line so I decided to get some soup instead. As I headed to the checkout line, I noticed there was only one cashier open with at least five people waiting, and all the self checkouts were filled up with a line waiting. This is not the first time I''ve seen this, comments have been made to management about staffing at the deli. Is anybody listening at Publix management? read more

Been waiting for this NEW Publix to open and it's amazing. So happy it's back i recommend coming here they have seating upstairs which is pretty cool. read more

This Publix is the closest to my house, so I go there all the time. The workers are always friendly and willing to help. The bakery area always smells delicious. I tend to shop early in the morning during the week so it's pretty quiet. There are multiple workers that I stop and talk with like we are friends. My favorite is the five dollar sushi on Wednesdays. I also love using their app. There are multiple digital coupons and occasionally free items. I am a coupon, so I love stacking the Bogo sales with coupons to get really good deals. Their produce department is always in order and well stocked. read more

Clean, friendly, BOGO!! NEED I SAY MORE? I guess I do! My friends dis Publix, but I don't understand why. The produce is fresh, the stores are bright and clean, and I always find something on their bogo section right in front (and usually in the isles too!). They encourage customers to bring and use reusable bags and help feed the community. They pay their employees very well and promote from within! They are alright in my book! read more

It is sad to look at my older reviews and see that this store has been let go by Publix corporate. If you try to shop at this location, you will be disappointed to say the least. The store is poorly staffed from the management level on down. If you go after 5 pm you most likely will be caught in a frustrating situation. There are long lines in most departments. The staff are slow and not happy. There are not enough staff to handle the customers. The store has not been updated in many years. If you have the time to go to the location at Apopka-Vineland. It is still a nice store... read more

Today my husband and I came in the store about 12 noon or something like that. we were cashing in Lottrery scratch off tickets. The associate took my tickets and then asked me did i pick one up off the ground. I told her no and asked her "What do you mean?" She said a customer dropped a ticket that was a number ticket I Had. Then she held my tickets and said she was calling her manager, Why? I told her we just came straight from our truck to customer service, and we did not pick anything up, she said he had to review cameras, I was so embarrassed and people were staring as if we stole something. She eventually cashed us out after calling some guy who has no customer service training also. he did nothing to correct her behavior. We are frequent shoppers here. we come 4- or 5-times a month, 2 or 3 times a week. We shop here because we can afford to so picking up or taking something from some one is not what we are about. I strongly suggest that you start retraining and updating your staff on Customer service. Racial profiling is bad for business read more

This five star review is specifically for this Publix Bakery department. My sister was having a barbecue themed baby shower, and she wanted a special cake. Without wanting to break the bank, and for serving a smaller party, I thought I would check out Publix. I have always loved Publix made cakes and their icing. I went through their book of decorated cakes to order, and came across this burger cake, that I knew would be perfect for the shower. This is actually a seasonal cake they put out during July 4th and in the summer time. The cake top includes real sesame seeds (!!), the "buns" are made of vanilla cake, and the "meat" is made of chocolate cake. They were even able to write a message on top to personalize it! The cake was almost too cool to cut and eat, but we managed, and it was just as tasty as it looked. It was a huge hit at the party, and everyone loved it. Publix did a great job with this cake, and I will definitely consider this bakery for future cake needs. read more

Publix - Drugstores Near Me - Orlando, Florida

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I've shopped here for years and I can't believe how necessary this location has been for my week to week needs. My pantry has been missing so many things. Other locations are not just inconvenient, they are not part of my routine. It's only been a month. Just want to come here and drop some positive note and say I miss y'all read more

Nice and clean as most Publix are. However, lately customer service has not been very...helpful and friendly and I know that Publix pride themselves in that. Well, used to. It seems that a lot of the employees try to avoid you in the aisle and some won't even acknowledge you when you pass by them. Cookies for the little ones has definitely been a hit or miss. Sometimes they will have it and some days they just don't. Also, a lot of the products there are just overpriced. If it's not a Buy one get one free, it is almost not even worth shopping there. read more

EEEEEEEH reviews are accurate. This is a pretty sad lookin' Publix. It's a smaller footprint, and when all Publix's already have a unique design, it made it a little more challenging than most to find well..anything. So add that to the fact that it's definitely seen better days, and probably hasn't had an refresh in years it makes for an all around meh shopping experience. All in all, it did not feel like a Publix. In their major defense, I was visiting on Christmas Eve and the lines were moving quickly and plenty of staff was ready to help in aisles. read more

This pharmacy will be closed for a remodel for a year on July 6th. I have been going there probably 15 years or more. I stopped in this morning to say goodbye for awhile. The head pharmacist is a rather bald light-skinned black man [I should know his name but don't]. He has been patient, encouraging, knowledgeable and an all around STAR employee!! Like family. By and large the pharmacy team has been on point over the years. Never give up on the care and accuracy. Thank you. FROM Virginia Carroll I read more

I refer to Publix as the high-end experience of grocery shopping, especially the pricing. I do enjoy the occasional BOGO purchase. Store is always clean and the service is always with a smile. read more

I have been going to Publix since 1973 in Florida, this store in Metro west area was a fine store with fresh fruits and vegetables now it's disappointing to see the rotten fruits and vegetables on display. The employees are still friendly and helpful and the meat department will cater to your requests. The metro west area is not the residential area I moved in 2001, it has surprisingly deteriorated a lot after living in other states for the past 18 years and moving back to Florida it's not the same. read more

I have used Publix instacart for deliver. The last couple of shoppers do not follow instructions will substitute items without checking with me first and the items they substitute are priced higher when I placed order said the item had a lot in stock when the shopper delivered said Publix was out of body wash when I sent a chat to please read instructions her reply was I'm shopping for 3 people will use Walmart from now on read more

The Deli here is THE WORST! I came in after work for a rotisserie chicken and they said it would be 30 minutes so I thought ok well I will just get a couple of subs....they have THE MOST limited sub menu but they encourage you to ask for favorites if you don't see listed- I asked for my husband's Mojo pork and the lady had to ask someone and then go to the back to find some sauce..so then I asked for a FEATURE sub and she didn't know the ingredients and so we had to wait while she found this and in the meantime she changed plastic gloves about 5 times- so at least we were germ free- one positive. My turkey sub was very delicious- so I must give the woman making the sub credit for making a very yummy sub for me. By the time I got my subs- the rotisserie chickens were DONE!!!!! AAAAAHHHH!!!!!! AND at least 5 other sub customers had come and gone. EPIC FAIL Publix Deli! It's DINNER HOUR! Have EXPERIENCED people working the sub counter! The lady handling the chickens was really sweet and efficient BTW! The kids who checked me out up front were great, too. These 3 people are the ONLY reason you got any stars at all. read more

This place has and is going downhill quickly.. Mostly by the clientele, all the handicap and fire lanes are full!! Rude people, people in 10 items or less with 60 items and nobody enforces the rules! New management not getting it! Now i will need to drive twice as far for a decent experience shopping as this place feels like Wynn Dixie caliber now... read more

I love this Publix! I have been going here for years. The customer service here is truly exceptional. The staff who works here is super helpful and goes above and beyond. I have learned to utilize the order online method. Well let's see because apparently I am not the only one who loves this place, so the online method is super convenient and my food is always ready. I love the selections of soups they offer, and their amazing sushi variety. I find everything I need and everything I want. I have never had any issues with the quality of food or customer service. Thank you for being super Awesome Publix. Yay! read more

Publix - Yum! - Drugstores Near Me - Orlando, Florida

The grocery store is ok, but this is the worst pharmacy I've ever used. They test that prescriptions are ready for pickup, but then when you get there they say it's another 45 minutes. Incredibly rude pharmacists also. read more

Went for the fried Chicken and it was good as always. The service was not so good. There was no sides available and it was around 7pm when I went. But was a little late must of just missed the dinner rush. All in all I love Publix fried chicken read more

I will be the first person to say I love Publix. Normally everyone is nice and extremely helpful to me being in a wheelchair. Last night was awful. I went to this location because I needed to pick up a birthday cake. I've only been to this store twice and I will probably only go there again because I HAVE to. I went to the bakery to get my cake, checked it out and it was fine. Then they go to hand it to me and I just stare at them. Shall I carry it on my head like i'm in some african tribe? It wasn't even like a jolt of realization came to her that maybe I need someone to take this cake to the front because I can't wheel and hold a cake at the same time. I still had other things to do so I asked her if she could hold onto it while I grabbed someone to help me. I didn't want to take her away from the dept since she was the only one back there and she never offered. After getting the cake to the car, I went back in to use the rest room. That. Was. Awful. In our local Publix in Altamonte there is a big stall with enough room to fit a sink and a baby change table. I like that because at least i know it's big enough to fit my wheelchair. This was not the case here. I had just enough room to shut the door, and I had to squeeze past my wheelchair to the toilet. I cut my leg on my wheelchair because I had no room to move and when I went to complain to the front service desk all I got in response was "Oh. Sorry about that" while he continued helping other guests. In any other Publix, if you hurt yourself on their property they at least give you a heartfelt apology. At least now I know I need to plan ahead for bathroom trips. read more

OMG I craved a public sub for damn near two years. It was so delicious and everything that I remembered it was. Being out in San Diego where the grocery store sandwich is two slices of bread. WTF if I wanted a sandwich between two slices of bread I would make one at home. Eating a Publix sub is like eating a piece of heaven! I could have sworn angels played trumpets when I took the first bite. read more

Publix - I wish I could eat and lick my screen! - Drugstores Near Me - Orlando, Florida

Came here on a busy new years eve evening, all the lines were long but that's expected. The deli was chaotic and the lady behind the rotisserie was yelling out for help, possibly a new member. Aside from that, I was politely greeted by a gentleman behind the deli through the midst of the chaos. I ordered a whole publix turkey sub on white bread along with a half publix turkey on white as well. (my normal order is their italian sub on white). If you like chipotle sauce, you will love publix's version as it is one of the best I've ever had! My subs were tasty as i could always remember. The bread had a nice crisp on the outside and soft on the inside, just how I like it! He ended up charging me for Boar's head instead of the regular, but that's okay. I understand it can be highly stressful on nights like these. Publix has always been great with their customer service. I've never had a problem here. Some things for you to know if you've never been here: If you are unsatisfied with any of your purchases, you can bring it right back and they will gladly refund or exchange it for you. (Yes, even if you bought pork chops, fried them up, and then realized they had a funny taste) I will gladly recommend this publix and mostly any publix to any one of my friends. read more

It's a supermarket so I do not ask for much. What I do ask for is friendly service when I have to deal with a counter service such as the deli or hot food counter. When you have a supermarket that offers "fresh" hot rotisserie chicken there is no excuse or reason why when your store does not close until 10pm, when a customer comes in around 8:45pm and asks for a chicken they should not be told "we ran out hours ago, we have chilled one" Very frustrated! read more

Come here often for groceries and publix subs. The store itself is stocked and clean. No complaints, it keeps up with publix standards. Where things go down hill is the deli service. - that moment when the publix employee grunts at you and starts shoddily throwing ingredients on your sub and you think to yourself "I don't want this crappy sub!". Don't know if they need to pay employees more for them to care but at least subway sandwich artists greet me and thank me for coming. All that being said, they're publix subs and I'm addicted so I keep going back for more abuse. read more

This is my local store and I grew up on shopping at Publix. This location doesn't disappoint. It's always well stocked and the staff is the best part. I never have to wait in long lines. And the cashier or baggers always make the experience personable. read more

The Publix deli in this area has no concept of food quality or completing an order. How is ok to serve dry Mac and cheese, dry roast chicken and over baked wedges and you forget to put my dipping sauce? I thought better of the deli having gone here the last 20+yrs read more

The best. Love the deli, meat and produce sections. The food is fresh and of great quality. The bakery has fresh breads daily. Can't beat it. read more

Seafood counter on point! My man hooked me up with those steamed old bay shrimps. As a Maryland girl, I really appreciate y'all steaming with old baby. That's the only way to do it! I'll be back for some of those microwaveable packed seafood counter meals y'all have. Those look tastey and affordable! Thanks publix. read more

I really wish I knew the guys name who made my experience so wonderful last week. I will go back because he deserves his recognition

Ariel the cashier did not check my iD when I was the one paying for the beers however she checked my boyfriends and was very unprofessional at the line. It was our first time at this location since we just moved to the area... read more

So I wanted to say first that every other department in this publix is excellent. They are super friendly and the reason why I pay the extra money to shop here instead of walmart. I am giving the 1 star for their pharmacy. It is a joke. My personal experience with the pharmacist helped me find the CVS on Conroy (which btw I highly recommend for all of your pharmacy needs). He is very rude but always seems to make you look like an addict.... I don't even get narcotics, I get a monthly script of zoloft.... but basically demands refills to be picked up on the exact day every month. He yells anytime he speaks to anyone (which isn't often). My son was prescribed adhd medication (to clarify first, I do not know at the time of the narcotics laws), I went to pick his medication up one day 2 days early and he started screaming at me about he isn't going to jail for someone like me. The gentleman helping me at the register explained that they could get in trouble for filling it early and was very friendly and apologetic. I thanked him for giving me an explanation because I was completely lost. That experience was a year ago. My husband just went there to get allergy medication and a non-narcotic anxiety medication. Well he unfortunately had the pleasure of dealing with the same pharmacist. He didn't say hello to him, he just yelled a question at the cashier about whether or not he "even had insurance." My husband have the lady his insurance card. She acted as if she put it in the system but when he came back the next day they didn't put it in and tried to make him pay the full price which was over 200 dollars. He then had to give her the card again to find out they misspelled his last name.... so we will never get our prescriptions from this pharmacy again as long as that pharmacist still works there. Although we love every other experience from every other department there. We haven't had another bad experience ever from that publix (which we have been going to weekly for 3 years now). read more

So, I used to work and live right down the road and would shop here often. Most of the staff is super friendly, but the constant downside is their deli staff. Every time I'd order a sub, I'd get the grumpy woman with the voice that sounds like she just smoked 20 cigarettes at once followed by a few swigs of Jack. No matter what I ordered, she would growl "I gotta cut the meat!" and storm off. At first I shrugged it off, but after the 50th time I wanted to shout "You work in a motherfucking deli! Of course you have to cut meat!" Another time I stood in line with 5 other people as 7, yes SEVEN deli workers chatted amongst themselves with their backs to us. Finally, the jerky guy with the 70's porn star mustache turned around to see the crowd of us. Oh good, he's going to help. Nope! He chuckled, made a joke about the line and told his co-workers he was going on break! Then, get this, the asshole went on break! Well, that was quite awhile ago so I hoped things had changed and stopped in recently to grab a sub. At the deli counter I stood in line and spotted a picture of their sub of the week, it looked delicious plus it was $1 off, so when it was my turn I told the zombie behind the counter I would like the sub of the week. "What's the sub of the week?!" she asked I pointed to the sign and she said "What the...nobody told me about any sub of the week...what's on it?" I assumed she was asking me what I wanted on my sub so I told her I'd take it exactly as it was advertised on the sign. "no", my frustrated deli clerk said, "I'm asking you what is on the sign, we ain't gut no sign" Ok, I know it may burn about 2 calories for her to reach the 18 inches and turn the sign to read it for herself, but really, she should have done it anyway. Instead, like a moron, I began to read the ingredients to her. Clearly this was a bad idea because she as soon as I began to read she turned her back and began to talk to he woman frying chicken about her weekend. I took this as a sign and just decided to go somewhere else. read more

I was very disappointed when I went into this Publix. I usually have a great experience when I go that's why I am a frequent shopper there. However, I went to the pharmacy to pick up my prescription and I got there two minutes after they were closed. The pharmacist there was extremely rude to me and wouldn't give me my prescription. I asked him very nicely and he just shrugged his shoulders, rolled his eyes and ignored me. What if I had desperately needed that medication? I understand that they have hours of operations, but they had just closed and he was standing in the pick up area. read more