This location is amazing good sub sandwiches better bakery then Krogers bakery Publix's bakery is good there donuts are good taste fresh but the ones at Kroger taste like they have been sitting out for a while people are nice at Publix better staff and yeah I recommend this location to everyone read more

Nice environment! But overpriced! And that women Dina was so rude!! Saw her being mean to fellow employees read more

Price gouging is in full effect and doubtless trashy treatment of hardworking employees too but at least Publix maintains a slight lead ahead of the nasty Walmart and Amazon with far less negative news concerning health insurance and compensation fraud. I do wish my home area had a Publix and all the great brands and store products showing up here. The key lime pie is a favorite! The story is very clean but organization is annoying with various similar products scattered across and all over forcing me to march to all ends to find something like Celsius which ended up in the sports section. Right makes sense when I stopped and thought about it but wished for energy drinks to be in the same place rather than attempting some intelligent arrangement! read more

Did you know they now have curbside pick up?! I had a grocery pick up at a competitor and they had more than several items that were out of stock that I needed that evening for my dinner! I placed a curbside pick up with Publix and by the time I drove the 1.5 miles to Publix the employee was standing in the parking lot waiting for me! WOW!! And I had an order of at least 15 items AND they were messaging me about a couple of items they had questions on and were STILL waiting on me! Their prices might be a little higher, but their customer service and actually having products in stock sure makes up for it! read more

I love this store. Especially the prepared food section. The food is always delicious and the fruit is so fresh and looks so appetizing. Plus the staff is really friendly. read more

Publix is my go-to supermarket for meats, vegetables, bakery, deli counter, imported cheese, and harder-to-find international items. Quality is better, even some surprising ways such as fresh corn and watermelon in season. Clean store. Motivated, friendly and helpful staff. Management is hands-on. Butcher will get what you need with minimal wait. Premium priced yet still affordable. On the rare occasion something was wrong with an item, refund is no problemo. I still rely on Walmart and Kroger for commodity items including personal care items, paper, soap, cheese, eggs, beverages, alcohol, etc. Pleased to have Publix as a neighbor. read more

Visited this store middle of the day, they had two checkouts open and several customers in line. Self check out was available, but I don't typically like clocking in and checking myself out if there are cashier standing around doing nothing. I had around 20 items in my cart, and in a bit of a rush. The lady at the "10 or less" checkout had been standing at the end of her aisle for some time with no customers. I attempted to go over to her line when Dusty promptly stopped me and said this is the express line, we typically like to keep it open for customers with 10 or fewer items. I said, "well she's just standing there so rather than me having to go wait in line 7 other people to get checked out can I not just scoot through here?" He takes the front of my cart and turns it to go the other way, and again, says, "we keep this lane open for 10 items or less." I took a picture of his name tag and he asked if I wanted to speak with management and I told him no I would take care of it. I could've been checked out and out the door in the time it took for him to stroke, his ego as self check out leader. Sheesh, learn some customer service and if you have an employee standing around in a customer that's needing to get out the door just get the job done. And if somebody walked up with less than 10 items while I'm checking out with 20 items send them to self check out just the way you did me. Make it make sense! A customer with 10 items is more important then a customer with 20 items. Self checkout is available for the customer with less than 10 items just as much as it is everyone else. Customer service training needed! read more

Publix - Dusty, the guy who needs more customer service training. - Grocery Near Me - Mount Juliet, Tennessee

Called and asked about latest covid and RSV vaccine. Was told come in anytime, no appointment necessary. Went in about an hour later. Lady waiting on me asked if I had an appointment..I said, "No, you said I didn't need an appointment." The Pharmacist said, no way at this time, might wait around an hour or so and maybe then..but no promises. Was rather short tempered and said, "I am doing the best I can." Then lady wanted to know if I would like to make an appointment and I told her, would do any good, the phamiacist might be busy and would tell me to wait around an hour or so. I left, went to Kroger's got the vaccine and finished in less than 10 minutes. Pharmacist should be a little nicer to customers instead of telling me to wait around about an hour and then he might...or might not have time to do the vaccine. read more

we recently visited the deli at Publix location 665 s mt juliet rd. We were assisted by Jeff. Hands down the best worker we have ever had tge pleasure of serving us! He gladly accommodated our food allergies by looking at labels and even washing the meat slicer. He was so kind and patient with our family. He deserves a raise! I'll definately be back. read more

I know a lot of people have very strong feelings about Publix (especially as compared to Kroger). I don't. I think it's a fine store. More expensive that Kroger and with some healthier products, but with perhaps less variety in some areas of the store? This store is big, bright, clean. The only real difference I noticed between this Publix and others in the Nashville area is that this one seemed to have a more options in the international foods section (especially in the Kosher and European areas). Nice store. Fine store. read more

What a beautiful store and the people that work there were so friendly. Neat and clean easy to get around in. Nice selection, nice self checkout lady and can't say enough read more

Always love this grocery store. I wish we had one in Memphis. Great selection of choices for all types of food.

Publix sets the bar when it comes to customer service and friendly staff. This location is consistently helpful and clean. Items are properly organized in the right areas and I enjoy shopping here. I always remember how great Publix is when I visit a Kroger, I know this is sad to say but it's true. After going to a local Kroger it reminded me of how I need to go back to my Publix and quickly. It's the little things about Publix that makes shopping there better, the isles are always better than clean, when people make eye contact with you they say hi, when you check out at the register they automatically bring out your groceries with out A question or the feeling like they don't want to. This store is great, fresh meat, veggies and bread. read more

I went to this location earlier today and wanted two items for a birthday party. One of the items rang up as twice as much as it should have been, so I called the self checkout cashier over for help. When she arrived she abruptly told me that I had gotten the larger chicken meal and that's the reason why it was twice the price. I showed her that on the box it showed the lower price (8.99), and that in the box it was an 8 piece chicken meal not the 20 piece meal. To this she replied and let me know that there was nothing she can do about it that was the price it was. I did not agree with that price, so I told her to take it off and I would not be purchasing that item. She then told me she would let the deli know and walked off instead of taking the 15 seconds it would have taken to correct the price. Bad customer service. I then called in and the employee who answered the phone sounded like they only half cared and were distracted. Overall a pretty poor experience, so I went to Kroger instead and will be doing so from now on unless someone happens to read this and provides an actual solution. read more

IThis is my very first yelp or any type of review ever, so that says a lot, but my experience at this Publix on June 7th, 2022 at or close to 9:30am was the worst I've ever experienced at a Publix. I have shopped at Publix for almost 20 years, but this store in Mount Juliet in the Providence area is the worst Publix I've ever been to. Management standing outside not even a greeting customers as they walk in. Management stocking in various aisles and up front never ever saying even a hello. Scowls on her faces and many more. I went over to the produce department with no greeting, plus had to wait on the produce worker to finish stocking so I could get to the lettuce. Then went over to get some onions, and another produce worker gave me a dirty look after I waited for him to pull back his cart to get an onion. He was clearly upset At my inconveniencing his stocking. He never said hi, how are you or anything, just got a look like I needed to leave. I was done! I am not used to this rude behavior in my Tennessee. I don't know if these are people who've just moved here. I don't know if these people hate their job or their company. Whatever the reason there is no reason at all to treat customers this way. I can say this because I just lost my mom four days ago and I was still showing kindness and smiling. What a poor excuse for management and employees, but why wouldn't the employees under this management act this way when all they see is a leadership team setting the same tone. Shame on you Publix The reason people have shopped at your stores is because of your customer service as you are more expensive than most stores. read more

The best grocery chain hands down when it comes to customer service and organization. The employees here always ask me if I need help with anything without hesitation. The prices are definitely higher than other grocery chains but the cleanliness and fewer customers makes it a much better experience. Also, Kayla, one of the employees at this location, is really sweet. The management seems to be on top of it as well regarding customer service. read more

We absolutely love publix we have made them our regular grocery place even though the prices are a little high the quality of their food and the amazing customer service we get every single time is so worth it read more

I've been to this Publix a few times with my husband...the store seems a bit smaller than other locations, but that's probably just my vision messing with me. Somehow, we seem to always visit this location in the evenings, and it's never busy when we stop by...so we are always able to get in and out very quickly. The staff is nice and friendly, just like at the other locations. :) read more

People are so very nice. Love this store. Very clean and I Got all I needed for Christmas Dinner..

This store has gone downhill a bit with so much new management in the last few years. While all of the seasoned employees are still incredible with their friendly spirit and customer service, there are more and more "bad apples" being hired. Not impressed at all with current management, and prices have gone up at least 20% on many items just in the last few months. Sorry to say I will be spending more of my $$ at Krogers going forward. read more