I stopped by Publix to pick up an item, and overall it was a great experience. I didn't have my handicap placard with me, but I was still able to find a parking spot close enough to the entrance to meet my accessibility needs, which I really appreciated.
Once inside, I noticed they had multiple scooters available--three in total--and they were all actively charging and in great condition. That's not something you see at every store, and it made things a lot easier.
The store was easy to navigate, I found what I needed quickly, and checkout was smooth and efficient.
What really stood out, though, was the staff. As I was leaving and gathering my items while using my walking assistive devices, an employee stopped me and offered to let me ride the scooter out to my car and said she would take it back for me. I declined, but that level of awareness and care really spoke volumes.
This has been my experience every time I go to Publix--they consistently go above and beyond. So for me, this is an easy five out of five. read more