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    Publix

    3.2 (44 reviews)
    InexpensiveGrocery
    Open • 7:00 am - 10:00 pm
    Updated over 3 months ago

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    Robert S.

    If you are driving into Key West from the mainland and make a right onto N Roosevelt Blvd, you will see a shopping center on the left with a Publix in it. This is the closest Publix to Old town, so if you want to load up on groceries at a mega box store, this is one of your chances. Most of the shopping for groceries in the Old Town area would be in smaller mom and pop stores or convenience stores. We stopped here to get some cookies, since I had a craving for cookies as we arrived in Key West. Like all Publix stores, this one is well lit, nicely organized and it was easy to find the items I wanted. Nice staff.

    Basil gone bad
    Deb T.

    Very unhappy to buy high priced basil to open it and most pieces are already brown.- hard to photograph this

    Closer example photo of employee smoking
    Ann D.

    I want to love this publix but the first impression is bad with the smell of employees smoking just outside the doors. The cigarette smell is so strong you can smell it half a parking lot away. If it's not employees sneaking a smoke out front its homeless asking for money. The store needs to police the parking lot and store entrance more. You never get a 2nd chance to make a 1st impression. Inside the deli has a pick a number system but employees allow customers to jump the line by jumping in asking for item while people with numbers have to wait longer.

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    6 years ago

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    Review Highlights - Publix

    “They also sell things like snorkels and other beach items which may be lower in price from the boutique shops in Old Town.”

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    Publix Super Market - Key West

    Publix Super Market - Key West

    3.2(62 reviews)
    0.5 mi
    •$$

    Just wanted to write a review for Luis. I didn't want his hospitality and kindness to go unnoticed!…read moreI asked him a couple questions about which wine was popular and which to buy for my partner since I don't really drink. He went out of his way to share which ones sell out the fastest and helped me find the right choice based on my budget and interests. He even went to the back to get a pamphlet that further detailed the differences between wines and so on. He was really enthusiastic and so nice! My partner enjoyed the wine I got him. Def give this man a raise! He goes out of his way for his customers. Who knew a trip to Publix could be so exciting LOL!

    This store is a nightmare…read more I probably can't explain this clusterF well enough, but I'll give it a try. This Publix closes at 10:00 pm. At 9:50 pm they CLOSE ALL REGISTERS except one. Opinion: They need to keep more registers open if there are still 10-15 customers in the store. Communication: No one speaks English in this store, including the Manager, Alejandra. Incident: InstaCart shoppers at closing. Husband and wife team doing InstaCart checkout right at closing. They were TOO LAZY to take food out of 3 carts. THREE HEAPING FULL CARTS. Looked like a shopping run to Costco. Problem: Apparently they had co mingled 3 orders and were trying to figure out what they had done. I had no idea what was happening. I just walked up - in the middle of it. Got in line to check out. As I mentioned, it was the ONLY line open. I was holding 6 items. THERE WAS NOTHING ON THE BELT AT ALL. Not one item. Conveyer belt was completely empty. Everything was in three carts. I placed 6 items on the belt, between the yellow plastic dividers, you know, like we do in America. Wife turns around and yells at me in Spanish for placing 6 items on the belt. I had absolutely no idea what was going on. I had no idea they were InstaCart shoppers. They didn't speak English. I had no idea they were having a major problem. I only knew they were fighting with each other and yelling at me. Cashier stood there and did nothing. He didn't speak English either. What a mess!! Opinion: It's my opinion that Publix should hire English speaking people to work in an English speaking country. I don't know - that just seems reasonable. I stood there forever. Waiting for this chaos to calm down. IDK, maybe 15 minutes? I finally asked for a manager. Alejandra arrives. She acts like this is normal. She tells me these shoppers do this every night. She knows these people. They are her "regulars". Well if they are THAT important, then open another register!! For them, or for the rest of the store! I tell her this is really bad customer service without English speakers. She tells me it's a "free country" with a heavy Latino accent. She then informs me that Publix does not require employees to speak English. Really? That's ridiculous. I'm over it. I've had enough. Of all of it. Corporations and people in general. Can't be bothered to speak the language of the country you CHOSE to live in? Tell that to my family of service men that have fought and died for this country for 150 years. So you have me - a 70 yo female customer - trying to purchase 6 items at 10:00 pm in the middle of this chaos. No one in the store speaks English. I just want to pay and go home. I don't care that you're Latino. I don't care that you're Haitian. ASSIMILATE!! We are not in Cuba or Haiti. You chose to leave those countries and live here. If you work in the public sector, you should speak a little English. As a 50 year customer of Publix, I'd like to shop in a store where I can at least communicate with the staff. What a ClusterF. Miserable place to shop. It's KW. Most people are just passing through. There's no accountability for anything here. Staff that can't speak English and a manager that thinks it's all just fine. I love Publix in general, but this store needs a mass firing and a serious reboot.

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    Publix Super Market - Key West
    Publix Super Market - Key West
    Publix Super Market - Key West

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    Publix - grocery - Updated October 2026

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