I needed to leave town in a hurry, and get out while I still could under the cover of darkness. Diane over at Public Storage was extremely helpful, without asking too many questions... She could see I needed help and almost intuitively, no instinctually she gave me boxes, packing supplies, secret codes to open gates, She said I could work late into the night, as long as it wasn't past 9pm and they opened early as well...6am. Good. no Great. So I packed up my place and carted it down the street to my storage unit with it's ultra convenient outside door and super high ceiling for stacking stuff vertically. Diane was usually around, giving me extra tips on packing, labeling and general organization such that when it was done, i felt like I was ready. I left my old spot empty except for a small thank you card in the center of the empty apt. "So Long, Suckers" was all it said. By now I'm a thousand miles away, chillin, with my feet in the warm sand. The pigs and the paparazzi will look for me, certainly. In a few years, I'll return, I'll come back to my storage unit and bring Diane a trinket from my travels and thank her for her help and discretion. I'll find another apartment and move into it. Starting over again in this valley of silicon and software, anything could happen. read more

Anna is the best!! She could tell I was anxious when I came in. I had visited several other storage companies for information but they were aloof and unwilling to help me - basically handed me a brochure with the prices and that was it. Public Storage was my last stop. When I opened the door Anna greeted me with a warm and sincere smile and instantly I relaxed and knew I was in the right place! Anna's professionalism, vast knowledge of the entire process and her warm and caring demeanor just blew every other storage place away - hands down!! Excellent customer service and attention to detail! It is a huge relief to know that my things are safe and sound - because Anna TRULY cared about me - the customer! Thank you, Anna and Public Storage! I will recommend you to all my friends! read more

Fuck this place, my unit got rob and they tell me that my problem.. stupid place won't even report to the cops to catch the person.. so no one stuff is safe at that place... telling me it my problem that I have to deal with it fucking bull shit.. I got my shit taking on their property n they want me to do Their job to catch that person to?!?!.. what the fuck is that shit, another working they said fuck all the other customers stuff let the person that did this run lose n get more from other units.. good luck if u have a unit at this location. read more

My sister rented a Public Storage unit for 3 years in Sunnyvale, California. In January, she had to remove her belongings from storage because she was moving out of town, and I was there to help her in the process. The manager, Serena Johns, was on duty at the time. My sister and I had questions, and she enthusiastically answered all of our questions. Serena was very cordial, friendly and handled matters professionally as well. If I ever need to use self storage again, I will definitely use this facility. read more

Diane was really helpful and nice. On my first night, I accidently didn't engage my lock and out of ALL the units they have, she noticed it and added her own lock until I had a chance to come back. She also had great advice on how to reduce dust on items stored long term. The units are clean, have lighting, are easy to open. The facility has lots of room to drive a truck in and get back out. If you need any last minute supplies, they have them right there on site. So far, it's been a good choice for me! read more

After comparing prices, I chose to go with Public Storage. Great sized unit and easy access. Simple online reservation process and front office experience was quick and easy. The office manager Diane was friendly and extremely helpful, not only with initial paperwork but with any follow up issues or questions I have had. I would recommend looking into Public Storage if searching for a storage unit. Great prices, clean & safe location site and access hours from 6:00am to 9:00pm. read more

Diane was happy to help set me up with a unit! Great customer service and very thorough on establishing an account. Diane assured me the location was safe and that there is someone on property at all times. Looking at the map in the office, the property has various sizes of storage units for your needs. I was also able to purchase storage items I will most likely need; boxes, tape, bubble wrap; etc... Definitely recommend! read more

At the end of July I needed to get some things into storage. I went to the facility at 620 E. Arques Avenue and found just the right space. Diane was courteous and so very helpful. She showed me a space that was amazingly convenient and accessible for me, and easy to get in and out of (that was important). I do not enjoy moving and having to rent space, but Diane made the whole process easy for me. read more

My business moved me on a whim. Pete helped my wife out magnificently getting all the big stuff in a unit quickly. Then when she and the movers got there he helped them out tremendously from what she told me. I called and thanked him for all his help with my wife and our affairs dealing with the move. I honestly don't think it would have gone as seamless as it did. Thanks to Pete and Public Storage! read more

Marshann was excellent! She helped me tremendously in my storage needs. The pricing was great, and she had all the information I needed as a first time storage buyer. I looked at a few other storage facilities and did not get the comfort and service I was looking for so I left. I would fully recommend Public Storage to anyone looking for a place to store some of their equipment! read more

Diane is awesome! She was very helpful and easy to work with. The facility is well maintained and very clean. Not to mention the location is ideal! Above all the customer service I received was excellent and should stand as the standard for all businesses out there. Five star all the way! read more

We dealt with Diane today and received the most excellent customer service. She was friendly, polite, helpful and efficient even though we had presented her with a nonstandard request. I would recommend this location to anyone requiring a storage facility. Thank you very much Diane. read more

Moving is never a fun experience, but at least this Public Storage made the move nice and easy. I only needed some boxes and packing supplies, but Diane at the front desk was very helpful and friendly. If I do end up needing a storage unit, I would come here! read more

Excellent customers service! I am a current tenant at this property. I came in to the office to ask a few questions and Jennifer was very helpful and friendly! Feel very comfortable storing my things here at this property! Highly recommend! read more

Diane was incredibly helpful. On har last day at public storage, and I probably was the last customer to have signed a lease. She was still serving me with a smile. Good property manager. Well maintained facility and great customer service read more

Love the customer service here, Was about to go buy Rope to tie stuff down to my car when the Lady working there pointed out they sell rope there . Cant thank Diane enough for her saving me a trip . thanks again Diane read more

Great Sunnyvale facility to store your belongings. No problems with anything. The management is super duper. Her name is Diane and she is very caring and will go out of her way to make sure all your needs are met. read more

rented a space at this facility and Diane made the whole experience quick easy and wonderful. she is very knowledgeable and accommodating. i would recommend her and the facility in a heartbeat. thanks, Terrie R. read more

my experience with Public Storage @ 620 arques ave,sunnyvale very smooth.The customer service from Mr. Pedro and manager Mr.Walter excellent.I Highly recommend this place. thanks all of you. read more