They told me that I could use the truck if I reserved it. I requested it, they reserved it. I…read morearrived, with movers hired. They took my deposit. They backed the truck into the loading area. My movers brought stuff down. Then they decided that I couldn't have the truck. They told me that it was only for moving in. They could have told me this at the time I reserved it, before I committed to movers, or any other time. They started smiveling about how instead of trusting them "I should have read the fine print." That is how much they care about customer service and keeping their word. I was out $350 to the movers. The "regional manager" was in the office and was fully aware of what was happening, and agreed that they should not keep their word, that I should have read the fine print instead of taking their word for it when they went through all the motions of providing the truck. This is a nice facility and a good location for me, but If you care about honesty and integrity, stay away, they are liars and snivelers.

2nd time using this storage facility. Great security, clean facility, love the ability to drive…read moreinto the floor level and easily unload my car/truck with lots of available dolly carts. The units are temperature controlled and easy to access. Staff is fantastic, super friendly and helpful. Randy was excellent.

We needed only two weeks of storage and it was a last minute request. It was easy to reserve and…read morerent online; the onsite manager was super helpful and friendly, and the space was clean. I would highly recommend!

The manager, ?Steve, was friendly and accomodating! Their system is fair and the entire building is…read moreessentially dust free. We had belongings in storage at 345 Industrial Ave Minneapolis for 11 months and there was no need to dust off surfaces before moving the items out. Bring your own garbage pail - they don't provide that.

I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

Revising my review because over the months since I went to the trouble of moving to this location…read morefrom another stupid, overpriced big-chain storage locker company, they have gradually increased the rate to match what the other location was charging me. Furthermore, I'm on the upper level of this two-story facility, and the elevator only works about a third of the time. This is a clean facility, probably because it's kind of new. And if you get a space on the bottom level, you won't have to worry about the elevator. But I would advise against getting an upper-level space here unless you don't think you'll need the elevator.

Clean & bright space. Marnie answered all my questions and showed me different sized units. Mia got…read moreus signed up and found an available unit for us in a great location. Looking forward to moving our furniture & boxes inside in a couple of days.

I've used Extra Space Storage in the past and had a phenomenal experience! I was SO close to…read moreanother one until STORE took over. I definitely will not be recommending the new management given recent events. 1. STORE took over and left everyone without storage access. Showed up to move into our new home and (to our horror) couldn't access our unit! Several other families were present who also couldn't access their units including a woman who was picking up wedding chairs. Nobody was on site to help during the transition and the customer support was useless. I should NEVER be unable to access my belongings. 2. STORE is an objectively awful name for a company given how difficult it is to search for. This is a minor inconvenience, but try searching "Store on Vicksburg" and see where you land 3. Management tried to charge us for a full month when we were two days late on move out due to our inability to access the unit on the day we planned. No grace period. No contract with us. No effort. 4. STORE took over in May 2026 but kept all of the Extra Space reviews which I believe to be misleading. The storage units themselves and the access point are great & affordable. If you don't need to contact customer service or work with management, you'd probably be fine but I'd recommend the Extra Space location nearby to save yourself the headache!

Holli and Kimberly the new managers have been doing an amazing job - the old management company did…read morenot even notify us of the change and cut access to the site and the new team on site did a great job walking us through the process and cleaning up the mess left by the last company. They provided great service and support and even helped us with issues with our billing. The new colors are way nicer than the old lime green.

We recently moved and had very limited time to work with. The staff was helpful and made it a…read moresmooth and painless process. We were very impressed.

Needed a trailer at the last minute. Was able to reserve same day and pick up with no problems. The…read moreladies at the front desk were incredibly helpful and friendly. I'm not sure how there could possibly be a negative review on here.

Very friendly staff and professional. They are a bit understaffed but it seems they do what they…read morecan. They are very helpful.

Everything cost too much over here. Went to buy propane tank and it cost double the price for a…read morefull tanks, empty tank alone cost as much as a full tank at Home Depot. They should rework on their service's and pricing....

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

A mistake was made with price when I changed the day of rental…read more When I was at the store trying to figure out why I was charged more than my contact price I experienced the most rude and condescending staff ever. No one working appeared to be over 20 years old and they all had a chip on their shoulder. I was asked " don't you have anything better to do then argue over money." I know it's tough to get good staff but really??? Are these wet behind the ears jerks the best you can find. They did credit me and made me right but no one ever addressed how rude that staff is. Never again