I have used this location for a little over a year and price has gone from $275 to $400 a month for climate controlled 10x15 unit. They raise rates on you at Will with little notice and zero concern. I do not recommend them. I would have quit them if I hadn't needed their service because I moved across the country but I will as soon as I can. I can't afford it any longer. read more

Judith was great! I've had mixed experiences with other Public Storages in the past but this one was great! My sister works from 9-6 daily and has a hard time getting of work early for anything. She arrived right at 6pm, which is when they close. Judith kindly stayed the extra time to allow her to fill out the paperwork and get her unit. She didn't have to stay since they were technically closed but did. It was the nicest and best experience I've had with any storage facility. Thank you again Judith!! read more

Don't get your handcuffed by this company!!!!! We rented a regular 10 x 15 space with public storage on Creedmoor Road six months ago. When going through the process of getting our storage unit, we were given the option to purchase insurance for our unit through public storage or through our homeowners insurance. We chose our HOI because it was less expensive for the same coverage. After moving a few items in we realized that a mouse had been chewing on a camping chair we had in the space. Concerned about more expensive items potentially being ruined ( leaving us with a co-pay to replace those items/would it be worth it to go through insurance) we brought the issue to the attention of Judith. Judith is a stellar employee who helped us with setting up with PS. She was great dealing with the mouse issue too. Can't say enough about her professionalism and knowledge. She gave us the option of moving to a climate control unit for the same price as the unit we were currently in. It wasn't an easy decision to make. Time is precious, and we had already moved several things into our unit. After some consideration, we made the decision to take everything out of our unit and move it to the new climate controlled unit. For the last five months we have been emptying out our entire attic into the 10 x 15 climate control unit. Last week we got notice that the unit price is going up $49 per month! I called the number I had for Judith on Creedmoor Road. Turns out we don't have an onsite employee anymore. Just a big orange kiosk if you need help at that location! So I left a message and another awesome female employee from the Atlantic Ave location returned my call. I explained to her that I felt like a $49 increase after six months was unreasonable and she sent in an appeal to corporate on my behalf. She said her hands were tied and couldn't do anything on a local level. A few days later, I received an email from corporate explaining that there was nothing they could do, that they stand by the $49 increase. So I called the Atlantic Avenue office back and asked if I had any recourse. She gave me the customer service number for Public Storage. Did you know that Public Storage is based out of California? I held for over 20 minutes for someone to answer my call. The employee that I spoke with during that call was abrupt and stood by her company's policies! Policies policies policies! I explained my situation and she explained that if I had gotten their insurance and not my own that I could have filed a claim. She actually shamed me for not getting their insurance specifically. I explained that that was not the issue. She also explained that if had I read the contract I would know that they can raise the rent anytime they want to because I do not have a lease and they are permitted to raise the rent anytime they want to with 30 days notice. And I explained that a $49 increase after that a short amount of time is unfair and unreasonable. But that's the policy!So, here is the bottom line. I did not do my research. I went to a nearby storage facility that I assumed is local. My policy is to do business with local companies. This storage company waits until you get your stuff in there and knows that it's inconvenient for you to make other arrangements and then they start raising the price every 6 to 12 months. There is only so much they can do about a mouse getting through a crack, and I certainly was not unreasonable about that. So now they are putting big orange kiosks at their sites instead of human beings and raising their prices. I just wish that I had the words to convey to everyone the"kiss my a**" attitude/tone that the employee in California had during our conversation. Clearly the jokes on me because after all it is PUBLIC STORAGE POLICY! PS. The two local female PS employees I dealt with are top notch.Do your research and do business with a small local company that will treat you fairly. read more

they offer great customer service and keep a well maintained property. very clean and organized

Well, it served the need but there's some faults. First, I can't express how fraudulent it seemed to have our rate increased within a month of arrival( I bet this only happens with large units, too easy to quickly empty a small one). The fact there is only a camera at the gate absolutely sucks, especially when you're at the very back of the facility. This is one of three facilities we've used in the last six months, the only one that doesn't pro rate when you leave mid month. And the gate access? Really would be nice if it extended away from the curb so you didn't have to fear damaging your wheels. read more

Judith runs a good shop here. Access from Creedmore road is good. She also gives options when registration that most other managers aren't as flexible. good location to store read more

The staff is wonderful, however, our rate increased from $135 for a 10 x10 to $187 over two years. No warning just kept increasing every few months. read more

I've had nothing but excellent service from the onsite staff and the storage unit is perfect for my needs. Judith is awesome and has answered every question I've had as well as being there anytime I need assistance! read more

Judith was great to work with. She gave me a call to confirm my unit and made the overall process very easy. Any time I had questions, they were there to answer. Also very clean bathroom by the front office. read more

Terrific customer service. Judith is the fantastic! She was so helpful and accommodating! 10 star service!

Great staff! Judith was absolutely amazing kind and very knowledgeable. So glad I came here!

Very responsive and nice staff that ask good questions to find the right fit for your needs. Packing materials are very helpful and the staff provides good direction on what you will and will not need. Property is clean and well maintained. read more

The property manager was patient, professional, insightful and very fast. She made this a an excellent experience in this rough time for me

Judith is great, she follows through, is patient and has been very helpful as we transition from one unit to another. I would recommend this site to anyone needing storage. read more

Judith was great. Very friendly and the property is well maintained. Access and location are great. Was open on Sunday so that was a huge plus. read more

We've used Public Storage on Creedmoor Road for four years. The staff has always been helpful and friendly and we've never had any issues. We would use this storage space again in the future. read more