Temporarily stored our home furnishings between moves at this facility and it worked out very well…read more Jose was great, he was super helpful getting us settled in and always greeted us with a smile. Would not hesitate to use them again.

I couldn't wait to get out of this place after they raised my rent by 25%. I was paying $350 for a…read more10 x 7 unit that I had for the past 12 years. If I wanted to rent that same until from the same place, it was probably about $150 a month after they added the required insurance, taxes and fees. So instead of keeping a long time customer, I moved out and went somewhere else where I'm paying less than 1/2 for a bigger unit. The other issue with this place is that there are only two carts so if you get there on a busy day you better bring your own. At the new one I go to there are 4 carts and the place is not as big. Oh and no bathrooms -- those are gone now.

This is my second time renting a unit. One was in Miami. This one's in Orlando. It's always clean…read moreand great room for the price! Customer service is always very friendly as well and helpful.

I really liked having my stuff here but the rate increases are out of control. They just raised me…read morefrom $80 to $150. Looks like I'm shopping for a new storage unit. Great place but don't plan on staying long.

Today, I lost my storage unit virginity. And I'm sure glad it was with this place!…read more First, I have to say that I knew exactly which storage spot to take my stuff. Yes, this place is literally located on the street I live on, but that's not why. No, the truth is that I wanted to support this Public Storage spot because of the effort that was clearly put in to making it look great on the street. The facade on Mills (yes, right up to the street *the urban planning nerd in me squeals with delight!*) is actually very pretty, with faux second story windows and attractive trim. I mentioned it to the manager, Laura, and she said that they definitely made an effort to make it blend in with the pretty, ornate homes in the neighborhood. Remember- this is a storage place! I'm used to rows of ugly, one story, garage-looking buildings and here is a multi-story building, with rear parking, that takes the neighborhood design context into account. UM, am I dreaming?!? OK, I'll move on. Laura, whom I mentioned during my nerdy digression, was extremely friendly and made sure that I not only had a first-story unit, but that it was close to the front (I'm tiny and looked ridiculous carrying all of my boxes in). The only things to keep in mind are that 1- you are required to get insurance on the storage unit totaling a minimum of $11/month in addition to the rental rate, and 2- there's a 'merchandise' total of $19.16 added for the lock and key (I didn't realize that this would be an additional fee) and an admin fee of $23.43.

When I initially rented my storage unit approximately a year and a half ago, my monthly rate was…read more$38 for the smallest unit available. My rent has now increased to $90 per month, more than double my original rate. Despite these substantial increases, the level of customer service and facility accessibility have been extremely disappointing. Today, I arrived at the facility to bring several heavy boxes, only to discover once I unpacked my vehicle and wheeled the wagon in that the elevators were out of service. As a woman accessing my unit alone, transporting large boxes up and down stairs is not a reasonable or practical alternative. In fact, for certain items, it is simply not possible. What makes it even more frustrating is that no one notified us in advance of the elevator outage. No courtesy email, no warning, and no communication to tenants who pay monthly for access to their belongings. Additionally, there is nobody available in the office to address the situation. EVER! Attempting to reach someone by phone is equally frustrating, as the automated system provides no meaningful way to speak with an actual representative.

Nice facility but once you are in they keep jacking up the price. I started at 190 and now after 2…read moreyears it is up over 300. They don't care.

I'm very disappointed with this location. It seemed like a safe reasonable location until I…read morereceived a 34% increase on Friday May 2nd only six months into renting from them. On the same day as the increase at 11am I went to drop some items off at my unit and the motion light was off but I noticed the unit next to mine was open. When I got close to my unit the motion light went on and there was a guy sitting on the floor inside his unit in the dark rummaging through a suitcase and appearing to change his close. I put my items in my unit and left and then proceeded to call and notify the manager of the situation. They told me on Monday May 5th they are not evicting the person and offered to keep my monthly fee the same for one month. The manager Amanda called me on Monday and I told her that didn't seem like a reasonable concession ($17 concession) let alone I don't feel that allowing the person to continue to rent the unit is safe. I will likely need to move after my renovation project for safety reasons. I strongly suggest not renting from them. I am not comfortable visiting my unit even in the middle of the day.

This moving company is the best. Great customer service, great prices, and the movers were friendly…read moreand very accommodating. I would recommend them anytime.

They stole my bags ! They are thieves…read more Do not hire ! They have still not responded to my husbands claims and queries they are the most useless moving company DO NOT HIRE them They are thieves ! I will also be coming in there with the police once my report is filed to IDENTIFY the two ameteur movers they sent who were not movers but THIEVES who STOLE my belongings! I will come and identify them myself with the police! You are the worst moving company you stole my belongings that I WORKED HARD FOR ! I will make sure legal action and police is involved !!!!

Just moved from New Jersey to Texas, our container arrived early, nothing broken or damaged! Even…read moregot an awesome deal on it too. Awesome service

If I could give 0 stars I would. Absolutely do not use this company if you want your pod to arrive…read morewhen they tell you it will. I had a lovely experience while getting my quote and great customer service, unfortunately that's as far as their good service goes. Once you book with them expect only a terrible experience after that. When I booked with them my pod was supposed to arrive on 6/13, it never arrived and they never contacted me. I had to call them where they told me it was delayed to 6/16. It then never arrived with no update so I had to call again where they told me my pod was still in the original facility and had still not been picked up after being there since 6/2. After three more phone calls and three more delays with no update, it still has not been picked up from the original facility. My agreement says delivery within 8-10 days, and we are now going on 20 days since it was picked up from my original location. I would spend the extra money on a different company or drive a U-Haul truck to your destination before using this company. They barely offer any compensation and it is only for "miscommunication".

I have used this company twice (once when moving homes last year, and again recently to move my…read moredaughter to a college apartment.) I had a great experience both times. Dan was great to work with. Arrived on time and were efficient. Prices were reasonable and we paid exactly what we were quoted both times. The additional movers working with him were courteous and careful. No problems and would use them again!

I called Dan on a recommendation from my realtor. He quoted me good prices, slightly less than the…read moreother companies I was calling (not much, but ever so slightly that it motivated me to use them). Dan is very nice and so are the movers that came with him. I am remodeling the new house, so all the furniture was loaded into the garage. I noticed that several of my expensive pieces of furniture were pretty noticeably damaged due to the movers not wrapping them when they were moved. Fine, things happen. Tonight, MORE THAN A WEEK LATER, I finally get an invoice for SIGNIFICANTLY more than quoted. Please use caution with this company.