Hey this is actually Reno not Andrea, When you get there…read morelook for Jamie or Lee. Both are exceptionally great to work with. They work friendly, efficiently, and make everything simple. Easy going, no shady vibes like with other storage properties. Big thanks to Jamie, he keeps a good line of communication.

Extra space representative was great she explained and showed me everything. Store hours work well…read morefor having access to your personal items you have in storage.

I've had a great experience with Greison Storage. Let's be honest a storage unit doesn't exactly…read morehave a personality, and theirs are exactly what you'd expect clean, secure, and well maintained. What does have personality is their team, and that's where they really stand out. Every single person I've interacted with has been genuinely friendly and willing to help. Not just a quick "good morning," but the kind of energy that makes you feel like they actually mean it which, these days, feels like a rare upgrade. A special shoutout to Joy and Randy at the main office. They're knowledgeable, responsive, and make changes quickly with zero hesitation. It's the kind of service that makes you think, "Why can't every business run like this?" If you're looking for storage, you'll get a solid facility but more importantly, a team that makes the whole experience surprisingly pleasant. CT

I have had several issues with this storage place. When I first became a customer I was paying…read moremultiple months in advanced. In order to get notices of further due or next due date you are charged a fee...this includes for them to send you an email as well. I was charged lates fees and they wouldn't budge. PS...they do not make phone calls either. There isn't an online pay system. To pay your bill you must travel to them in person. THIS IS EXACTLY WHAT I HAVE BEEN TOLD MULTIPLE TIMES! NOW today...mind you my account is completely paid up and current as of MAY 15th...I NEED to access my camper and my access code is locked AGAIN! (A time before this my account was paid and I actually got locked inside the facility. Used my code to get in but couldn't get out.) Its Sunday so no one is answering phones and there isn't an after hours number. I COULDN'T BE MORE ANGRY! This will cause delays and cost money personally! If I am paying for storage, then I want access to my things PERIOD! "Get convenient access to your boat, RV If you can't make it within business hours to get your boat or RV out of storage, relax. We have convenient standard gate hours from 7:30 AM to 7:00 PM and late access is available every day" is what is on the website! COMPLETELY FALSE! Mind you their facebook current shows them as open today from 9am-4pm. FALSE!

I have been at this location for a year and a half, only by the grace of God and the Miss…read moreChristie, who is an angel in a tough position company that keeps increasing the rental. But her service is amazing and makes it worth every little bit of extra money. In fact, she is the reason I stayed even through the second increase. Her helpful service has beenamazing! I personally think she deserves to train other people on how to treat a customer like a client. She has kept my business for this company because I don't care for their business practices all that much. Thank you to the manager Miss Christie for making sure everything I have been able to save through a very hard time.

I wish I could leave zero stars. CubeSmart is probably a great company but this location is awful…read moredue to the customer service. The lady at the smaller desk that is extremely aggressive and rude. This location is extremely disorganized and the staff member has made mistake after mistake since I've began using this service. It's appalling that this type of person is who's chosen to have direct customer contact. At the LEAST she may need to be retrained. I hope that CubeSmart fixes this issue before more potential customers are ran off by the ill mannered, impudent, discourteous staff member.

Ok where do I start? The list of why this facility is at the bottom of my list for referrals is…read morehere: company policy is to not take applications by phone- why??? Money up front and guarantee the unit will be available when one pulls up in a moving van at $200/hr ready to go. Next access to the units is horrid! Vans can barely maneuver through the narrow slits of open areas, Access to the doors to the units are so narrow no large furniture can fit through. There are guard bars at units entrances so narrow requires much difficulty getting items of any size through. And if you think you are going to transport goods from your van, car to the unit on a very handy cart??? NO carts for use in this unit!!!! So you better have a strong back or hire someone!!! And did I mention lighting is equivalent to four light bulbs. I would advise to go look, look carefully and decide if this is what you want to deal with every trip to your unit..I do not recommend at all!

I have had several issues with this storage place. When I first became a customer I was paying…read moremultiple months in advanced. In order to get notices of further due or next due date you are charged a fee...this includes for them to send you an email as well. I was charged lates fees and they wouldn't budge. PS...they do not make phone calls either. There isn't an online pay system. To pay your bill you must travel to them in person. THIS IS EXACTLY WHAT I HAVE BEEN TOLD MULTIPLE TIMES! NOW today...mind you my account is completely paid up and current as of MAY 15th...I NEED to access my camper and my access code is locked AGAIN! (A time before this my account was paid and I actually got locked inside the facility. Used my code to get in but couldn't get out.) Its Sunday so no one is answering phones and there isn't an after hours number. I COULDN'T BE MORE ANGRY! This will cause delays and cost money personally! If I am paying for storage, then I want access to my things PERIOD! "Get convenient access to your boat, RV If you can't make it within business hours to get your boat or RV out of storage, relax. We have convenient standard gate hours from 7:30 AM to 7:00 PM and late access is available every day" is what is on the website! COMPLETELY FALSE! Mind you their facebook current shows them as open today from 9am-4pm. FALSE!

Excellent customer service!! A real hometown family owned business! I have 2 containers that were…read moreexpertly delivered by a great guy!! Thanks Jenco for helping me solve my storage issues!!

If how they treat people (pregnant woman with 2 young kids, specifically) who are stranded outside…read moretheir business with a flat tire is any representation of how they run the rest of their business, I'd do business with them any day! I was blessed by this business today!

Staff is friendly enough but corporate policy of arbitrarily reviewing rates and increasing them by…read more11% ($17) after just 4 months for no apparent reason is unnecessary when they were already gone getting $140.

Someone called me to come look at my unit. I found the lock on my unit was cut and the slide lock…read morewas broken so that the door only opened halfway. I had around $900-$1,200 worth of belongings stolen, damaged, or vandalized. Even though there was a gate accessible with a 4-digit code, there was also an open drive in the back of the property. As we drove up to our unit, we also noticed other locks had been tampered with as well. We attempted to notify the office while we were there during normal business hours, but the employee had apparently left the property office. The door was locked and there was a note posted in the window stating they would be back soon but without indication of when they left or when they would be back. We will never rent from this place again. Definitely NOT secure!!