I received quality customer service from Michiah and Jason. Place is clean and well managed. You…read moreappreciate kindness wherever you can find it these days. Geez, I have too much stuff.

Awesome customer Service Experience very knowledgeable and polite made me feel very informedread more

I've been a customer of this Public Storage location for over a year, and overall the facility is…read moreclean and the staff are professional. However, my experience has been negatively affected by repeated and significant rent increases on my unit. When I started in January 2025, my monthly rent was $382.50. In October 2025 it increased to $428.70, and again in January 2026 to $474.90. These increases came in a relatively short time frame. What's most frustrating is that new customers are being offered materially lower rates for comparable units at the same property, according to current advertised pricing. When I raised this concern with on-site management, I did not receive a satisfactory explanation or adjustment. I understand market changes and periodic rate adjustments, but ongoing increases without transparent justification -- especially when newer customers are paying less -- feels unfair and has left me disappointed. I hope Public Storage can improve pricing transparency and ensure existing customers are treated fairly in line with advertised rates.

Dawnya was soo very profesional and patient. It's what I needed to make my day and even beyond In…read moretimes Of need. People remember a good person. Thank you tremendously

Danielle and Jay (i believe his name was) were very personable and asked all of my questions. The…read morefacility was clean and Danielle explained all of my options for my unit. If I could give more than 5 stars I absolutely would. Thank you to these two associates. You went above and beyond.

The manager there was awesome she took her time she showed me around the clean facility IThe team…read moreis extremely professional price is very reasonable they called in advance to remind me of my appointment awesome teamwork very professional highly recommend this location over any other extremely clean no issues easy to move in they have dollies to help you move your items. Their online pricing is awesome I love the specials that they have going on right now highly recommend this Cube Smart over any other one thanks team for making my transition easyThe supplies that they have to purchase are extremely reasonable as well go for it you won't be disappointed

I rented a 14' truck here this past weekend and everything went as planned. I made the reservation…read moreonline and when I first walked in the two employees there were on the phone. No one said "just a minute" or something along those lines so I just stood there quietly for about 5 minutes. Finally one of the ladies hung up and then looked up at me without saying anything... so I started the conversation with how i had a reservation for a truck. They should probably train their employees to at least say "Hi, how may I help you", you know, basic customer service, but whatever, I moved on. After that it was business as usual - they checked me in, showed me the truck, explained to me how I needed to return the truck with the same amount of gas in the tank which was at 5/8's.... really? You can't leave the tank at a 1/4, 1/2, 3/4, or full? You put it at a point just above 1/2? There are no marks in between the 1/2 and 3/4 on your trucks so I found that to be pretty dumb. If somehow they disagree with what I left in the tank I get charged a $30 service fee and $5 per gallon of gas... Luckily I returned the truck at the mystery level of "just above half" mark and they concurred. Not that big of a deal, but it can be if they decided to be sticklers. I've rented several U-Haul trucks/trailers in the past and while this one could use some customer service improvements, it got the job done so I can't really complain. However, I was the only one there so I can't comment on how they handle multiple customers at a time.

Renting a storage unit on 7/6/19 turned out to be the worst decision of my LIFE! Since I had…read moreoriginally rented the unit I had been in and out of the unit several times without any problems. It had been 2 weeks since my last visit. On 8/6/19 I arrive at the facility to move out the unit and remove my belongings. Only to get there and my unit is infested with what appeared to be bed bugs. I was in shock and disgusted. I immediately went to office to notify staff of the problem. She then followed me to my unit to see. She was standing there looking crazy and saying "I've never seen a bed bug in my life", "I've never had any problems with any unit since the building was built". I was ANNOYED! She then walked away and was like I have to make some calls just leave everything inside the unit. I took pictures and video of my belongings and unit, as well as the adjoining units that had bugs all along the outside of the doors. Fast forward... I leave to go check on my place that I was set to move into. About 30 minutes after I leave I received a VM from uhaul stating that peat control had been out and said that those were not bed bugs they are some other kind of bug. So I return to the facility ask to see the invoice from the pest control people. Only to be told they have no paperwork. Now at this point I'm PISSED. I know what they look like. I don't care what kind of bugs they are. They are all over and inside my furniture and belongings. I was told to take my belongings with me since the pest control "said" they're not bed bugs. You don't have proof that anyone came and IDC what kind of bugs they are. I refused to take any of the stuff with me and transport the bugs to my new home. The manager was really nonchalant. Her boss was rude and unapologetic. I LOST EVERYTHING! I have to start from scratch and they could care less. No one has reached out or anything. I DO NOT RECOMMEND USING THIS FACILITY FOR STORAGE!!

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great place. Climate controlled. Easy access. Rates don't go up every other day. I like the…read moreplace

FYI, you have an employee at Extra Space Storage in South Holland, IL, name Dez Medina, wo gives…read morevery Professional Customer Service. He is very Nice, very Patient, very Understanding and very Knowledgeable. Any Question that I asked, he was able to answer. He gave me the Ease of Confidence with his Helpful reference to the Storage Unit Size necessary for the quantity of my Moving Items. Dez Medina is definitely one of your 5 Star Employee. ***** Thank you, Vera

DO NOT SUPPORT THIS LOCATION!!! Go somewhere else!! DEZ the site manager and Kim the district…read moremanager are only concerned about taking your money!! I had an issue and Kim the DM never returned my calls even after it was escalated. POOR SERVICE!! DIRTY PLACE!!!