Tired of the every increasing process and the UNSAFE CONDITIONS! I accidently left my phone & car keys in unit. Realize it when I was at my car. Unfortunately, I couldn't remember my door access code, so went to office. Nobody there. 3 people called the "office" ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​number for help ​​​& all we got was voicemail. The "call" button on ALL of the access​ boxes ARE DISABLED. So imagine if there was a major emergency & you didn't have your phone. THERE'S NO WAY TO CONTACT ANYONE. No 911, no office NOTHING, THERE IS NO EMERGENCY CALL BOX. ​​​​​​​Oh and the doors are trashed. One for had been broken for over 1 yr and ​​​​​​​​in 100+degree heat, you'll burn your hands trying to open them. Go somewhere else if you value your valuables ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ read more

Amanda was extremely helpful during my visit. She was out in the RV storage area, making sure everything looked good and well-kept. Her attentiveness and professionalism gave me confidence that my vehicle is in good hands. read more

I had the pleasure to get assistance from a gentleman named Jerry Allen. When I first got to the office he asked if he could finish with the customers ahead of me and he would get right with me. Once he was done with them he started with me right away. He was very polite and patient as my time ran beyond office hours. Jerry made sure I was comfortable with the unit I selected and made sure everything was perfect. read more

This is my experience with this place I was accessing one day to today storage after hours when I enter the code the gate open so I go inside. I had no idea that I'm not supposed to go inside the storage after hours. I was assuming that if the code work the meaning that this is OK for me to go to the storage because the code should not be working if I'm not allowed to get there after hours Anyway, for very long time every time I try to access the storage, the code stop working, and apparently the manager of that place block my code so I won't be able to access the storage and when I ask him why did that he said that he was calling me to tell me about the storage rules and I probably couldn't talk the same time and I hung up so this is why he blocked my code so I won't be able to access to my storage Like a punishment That's just horrible read more

if you still like your staffs , don't store everything here you may don't have them someday I lost everything I stored here

I've had a storage unit with this company for over 3yrs and called to let them know my payment would be late for the first time since acquiring this unit. And spoke with Jonah and he even got me a rent decrease. He's amazing he did it without me even asking since I've been with them for so long. It was appreciated read more

Recently relocated to Las Vegas & needed to rent a storage. It is difficult to find someone at the office to pay cash in the office. Apparently I have to make an appointment just to pay cash for my unit & when I tried to call this location no one answered & left a voice mail but I guess it takes 48 hours for a call back till this day, I didn't receive a call back. I eventually was able to find the office open & Brian the first he said was "you don't look like a frank" & he was very rude & kinda annoyed that I was paying cash for my unit. Needs better customer service skills. read more

The manager here at this location is awesome--he was beyond helpful! I had a problem getting into my unit and he made sure I was able to get in. I would recommend this location to anyone. read more

I just wanted to thank Wade at Public Storage for taking the time to help me keep my unit secured. He noticed that I forgot to lock my unit and Called me immediately. He then proceeded to put one of his locks on it until I showed up. That to me is not only great service, but also great ethics!! Wade definitely went out of his way to help me out. Also Jim has always been been very helpful throughout The years. I have been a tenant for more than 15 years. Thank you Wade and Thank you Jim. Great customer service and Excellent people skills. Both of you!!! read more

Arleen at public Storage 9610 So Eastern Ave she was very helpful and she went above and beyond to help me with my switching of units . she's very knowledgeable about her job and she was so outgoing. read more

Jim was a fantastic manager when we rented for a year a few years ago. We recently needed a unit and six months later the rent went up by $50. My choice was either 1. Get the rent lowered. 2. Move into another unit that is less expensive 3. Rent someplace else entirely. The first choice would be the most desirable since there wouldn't be a move required. This place did not have the correct email on file so the only way we found out about the raise in the rent is when we went to pay. Flabbergasted, we went to management to help resolve the problem. We thought a solution was found however the new rate that was promised was put towards March rent not February. Then when we went to pay we were told that we missed this price for February rent by one day. Actually we went to pay on the 31st and was given the runaround. When we went to pay a day later we were told we had to pay the increased price and the new price would start in March. After several managers later and no resolution, we were kept on the phone for 20 minutes and told that the district manager would be contacted and we would receive a call by Monday. It's now Wednesday and there's been no call. Where is Jim?!? I know this problem would be resolved by now if he was the property manager. Please help to resolve this issue!! read more

I was just so happy to come across Public Storage, The representative listen to what I needed and took her time to find me the perfect size, price, location in such a short period of time, everything she did was quick and efficient that I was already to go within 20 minutes, she made sure ii understood read more

Needed storage for estate items during probate process. Public Storage made reserving, renting, and moving in super easy and quick! Was able to complete the process entirely via web/text/email. Onsite staff was helpful, too, when I had some questions and needed answers from a real person. Highly recommend, especially if you need space ASAP at a reasonable price. read more

Jim's customer service was great. I recommend him to anyone. Great facility very clean.

I just rented my storage today...And Jim on the office was very professional...Great Customer service...I like the E Rental...

Stored here for about 8 months. Jim was very responsive and helpful. He got me an amazing deal when I moved in. My belongings were secure and I had zero problems during my rental period. Will return if I need to and I recommend this place. read more

Jackie in the office was extremely helpful being this was my first experience renting from Public Storage. Believe me, all storage companies are not the same. The registration process was seamless. Jackie walked me to my unit. She was even nice enough to find me a unit near the elevator as it was on the 2nd floor. I'm extremely happy. Thanks Jackie and Public Storage!!! read more

Just rented, havent moved my stuff in yet. Rental experience was annoying. Reserved online, set a date, show up and theres nobody there. Sign says "be back at 230p" it was 225p so I waited. Waited til 245p, was literally about to drive off when Jim pulled up. We went to look at the unit and then he proceeds to tell me I have to have a specific lock & if I dont have that lock I can buy one there for $20. I already bought a padlock but that one wasnt good enough. I asked if they tell people ahead of time or if it was in the verbiage in the email you get after confirming. He said "if they ask me about a lock then I tell them but if they dont ask then I dont say anything" This is a sneaky sales tactic. Was told I wasnt being forced to purchase the lock from them, which is true, however I would have to waste time and money going to find a lock that they approve of. If you have time to search around, dont rent from here, if they're being sneaky about a lock I'm sure they will be sneaky about other things. I'm sure I will have issues later but unfortunately I dont have time to shop around read more

It was a great and easy experience. I needed a rental truck at an earlier time than the office opening, I was set up with an oder to pick up at my desired time with self checkout. Completed everything right on my phone. Returning truck was just as easy. read more

Not a secure place for storing your items. Cameras in buildings are for show only they have power but apparently dont record or film anything, doors to buildings keep getting left ajar so anybody can enter. just not a safe & secure place to store your items if you plan on keeping them! read more

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This Public Storage is a AAAA +++ location, with the Awesome! site manager Jim and his staff. They care with making sure ALL! of your property in the unit's is safe. They have shown to go above and beyond every single time I have called. I recommend this Property highly. Thanks Public Storage, keep UP the good work 3345 S. Rainbow location.... C read more

The outside entry door in the section of our rental unit does not have a keypad, so upon entering I must always use a further located door which is not convenient. There was an issue with the first person who was working and I did not receive the key pad code for outside door. read more

I was having a stressful day looking for a storage and called over to Public storage and Lisa and Mark was very please to help me out. They gave me a great promotion deal that you can't pass on! Everyone should come here because if you don't your missing out lol thanks guys! read more

My husband was there last week and was very impressed with the place. Jim was very helpful and friendly. I recommend renting storage from them. read more

Looked online searching for a safe place, reasonably priced, and close to home to store my new car, and boat. The boat was being stored somewhere else (for double the price!) I was so so happy to find a covered boat parking space that was close to home! Super close to home and now the boat and car are at the same place! We went on a Monday! I called at 11am and was moving in by 4pm (my choice) super easy, no hassle, and very friendly service! The girl that helped us was so sweet and answered all of my "dumb" questions with ease. Thank you for all the help! And they're prices are half that of the other place we were at before!! read more

I have had a unit at this location for a year and 4 months and now I am about to have yet another increase. An increase for what absolutely nothing. 9 times out of 10 there is no one in the office to assist you there is always a sign saying back in a amount of time and then they aren't. There is usually trash in the parking lots. I pay for an air controlled unit but half the time there is no AC on in the building so why am I paying extra for it. I will be removing all of my stuff and move it to a different storage facility because it is un heard of to be paying over $200 for one unit. This property is very inconvenient to get in and out of if you have a trailer. I see they do not value their customers anyways they give you a discount to move in then up your price after a few months and then do it again and their excuse is to continue to give good customer service. The only customer service I have ever got was the day I rented the unit. Beware look elsewhere so you don't have to move your stuff after you get it settled. read more

Jim is the best! I am so happy that I found this location. He is always pleasant when I come in and is very helpful and informative. I would definitely recommend this location to any of my friends that need to stow away their stuff for a bit. You can trust Jim ^^ read more

Jim's customer service was great! He went above and beyond to assist me with my container delivery, the unit was clean and well light. I only needed this storage unit for a short period. I would highly recommend this location and Jim. Thanks for your assistance. read more

I was a customer at this location for about 4 months and was renting a RV/boat unit in back. My boat was recently broken into and the battery was stolen. Not only did they make a mess but they trashed my boat cover. When I asked to speak with the manager it took them 3 days to get back to me, and I had to call them, they never called me back. The manager told me there were other boats that had their batteries stolen but that they had no surveillance equipment of any kind back there. He said he was sorry and offered me a unit up front, which obviously has no better protection against thieves. There have been some trashy people hanging out by the rear units. I have caught people living inside OTHER PEOPLE'S boats-the manager said he would take care of it but it took weeks for the homeless man to leave. They hop the fence and leave their trash where they sleep at night. The units also haven't been swept in years and there is standing dirt and trash against the walls. If you value your belongings do not rent a car ports/RV/boat storage unit here. It is a matter of time before someone steals something or lives in your stuff. read more

Terrible. After 6 months they upped the rate 30%. Manager couldn't do anything and referred me to corporate who said its non-negotiable. A more cheaper, cleaner places in town. Beware read more

Great service. Very accommodating and Jim is very nice. I should have listened to him the first time Joe took the bigger unit but I got a second one and he helped make tho process simple and put it next to my unit I had already to I could combine. If is very informative. thank you for helping. read more

Jim was extremely helpful and accommodating to our special circumstances in obtaining outdoor covered vehicle storage. In addition to the great customer service, the site location is good and the facility is well maintained. I highly recommend this Public Storage location. Thank you Jim for all your help! read more

Jim and Diana were very friendly and helpful. Excellent customer service. Am very glad to do business with Public storage because of these folks. read more

Kevin did a great job of getting us in and out quickly. Property is very clean and organized.

Terrible experience!!! Beware if you store anything at this supposedly "secure" facility. I had a trailer and 2- four wheel ATVs I stored there. I met with the manager before hand. He assured me he had a secure facility. He lived on the property and had surveillance cameras that recorded everything. Don't believe it. Subsequently the trailer and ATVs were stolen. The people at the facility had no idea what happened. I asked to have the camera footage reviewed. The only working camera they have is at the gate. To make matters worse, it is so antiquated, that it only records back the previous 2 weeks. The people at the facility were no help. I asked twice to speak with the district manager. I never received a call. The attitude is "Too bad, so sad". I reported the theft to the police. Come to find out, this is not an uncommon occurrence. My homeowners wouldn't cover it because it was at a storage facility. The facility took no responsibility what so ever. They do not watch your belongings. They have antiquated to no surveillance. You store there totally at your own risk. To add insult to injury, they tried to fine me for late payment when I didn't pay them the next month after the theft. If I could give them zero stars, I would. read more