I rate Extraspace storage minus zero. Need extra storage space don't rent a storage unit. They steal your property. Will first pretend they give you a deal, then trap you to lose your belongings if you get late. Extraspace storage will change hours of access without notice and lock you out when behind on payments allowing not access. There appears to be a conflict of interest exist. Staff of Extraspace storage and other storage facilities should not be allowed to inform friends or family of auctions or have them participate, nor should staff be allowed to do so. As casino employees inform me they cannot gamble or participate in tournaments where they are employed. Rude statements and unwillingness to work with a tenant when late paying and failure to inform a tenant early of payment plans and other possible alternatives seems due to this conflict of interest. Likely staff want to auction property of tenants, for fun, sport, disrespect, entertainment or profit or all of them. I was never informed of a payment plan until I cited the Nevada law on auctions. Before I was only told I had to pay the full amount before the auction date or my unit would be auctioned. Extraspace sends notices by email that threaten to auction your property. Late fees are extremely outrageously high. Clearly the intent is to make it as difficult for tenants to recover when behind on payments. It makes not sense, except when realized as plotted stealing. Emails state not to reply to them. Emails state you made no contact to their notices, by email to you, even when you goo inot the office. I was told such emails are just standard emails. I urged them to change it, and make it correct. Extraspace storage use this process to make stealing your property and locking your out appear legal, as though actual good tenants are irresponsible and fail to act timely to make other arrangements and communicate. When I ask for corporate and district manager's contact information I was denied. Other times I paid late fees and came close to auctions dates and was never informed of payment plans. Being locked out of units is also wrong. Tenants may have items they can pawn or sell and by doing so get the need money to, pay their storage rent. Being denied access and not being informed of payment plans, or not working with long term tenants who have always paid as I have, is why it feels criminal and presents as a conflict of interest by local staff and district managers. It is not practical or reasonable that the trash bins are secured and not accessible. Life happens, of course it is best to pay on time. Sure there should be some process to ensure payments.
However personal and protected property can be stored in units and tenants by law should be allowed to remove such items, that are worthless to others anyway (i.e, family photos, commendations, personal items, etc.) There were plenty of sound reasons, including rudeness and insults from staff, that my requests and concerns needed to be sent to the corporate office for consideration. Instead, a tenant us told the district managers are completely in charge, when wrong, corporate does not care. Losing you as a tenant, no big thing, they care less. The more new naive tenants they get, the more chances to steal more property. Best to just not keep things. Sell or give them away, donate them instead of putting them in storage. Extraspace will lock you out and steal everything given the first opportunity. Staff can change constantly. IN the last few months there's been three changes of staff. this means there are not relationship with tenants, you are only money or a chance to steal your property. The past district manager did agree to a payment arrangement and I have explained repeatedly I mistaken the date, and due to the recent assault can pay on the 29th of this month, June. With my long history of always paying, in good faith Extrastorage should had allowed the payment play to exist with the change of date. That would be a sensible expectation of any rational reasonable person to have Extrastorage approve my request to continue with a payment plan, with the change of date from June 1st, to June 29th and all rent paid by August 1st. Instead, completely unprofessionally inhumanely Extraspace district manager mocking stated nothing will be done and an auction will proceed as scheduled. If this is encouraging for to anyone to rent a storage unit that person needs serious mental care. You might do okay if for certain you only need a storage space for a month. For lengthy or uncertain stay don;t do it. Not if you want your the property you are pay rent to keep as yours. I urge people to acknowledge these facts and demand of Nevada lawmakers to change the laws reasonable to ensure tenants are not being manipulated as victims of fraud and false advertisements. My conclusion is that Extraspace is more in business to deny access and selll property than rent units. read more
