Never again will I allow Public Storage to pull me in with their sticky storage rates. On 10/16/23…read moreI moved my belongings into Public Storage, with a monthly rate of $131.00. In just over four months on 2/29/24, I received notice that my rate would be increasing to $176.00 for April's payment. At this point I called and inquired on why it was being raised so quickly, in which case they did what was called a rent adjustment and left the rate at $131.00. By 7/3/24 (just over four months later) my rate increased to $176.00, and they said that there's nothing they can do about the increase. Then once again, four months later I received another notice on 11/26/24 that my rate would be increased to $223.00 and would take effect on 1/1/25. Outrageous! My previous storage facility was also climate controlled at U-Haul, and I stored my items there for six years. Within that six-year period, my storage rate only increased three times starting at $152.00 and ended at $168.00. At public storage within one year and two months, my storage rate increased twice almost doubling what I was paying when I first moved my belongings into Public Storage. On 12/27/24 I moved my belongings from Public Storage to a competitor that is also climate controlled. My rent at the competitor's climate storage is $152.00 a month for an even larger storage unit than what I had at Public Storage. You tried to get me Public Storage, better luck getting someone else with your excessive rate increases. And lastly, the temperature is not cool in your facility. It was always too warm, even during summer months.

I don't understand I was with All storage since I moved to Texas. I paid my bill on time or late…read more The one time I go past public storage rule due to an emergency they pit a lien on my u it cut my lock then tell me I have to but a new lock. Ummm you should replace my lock due to Injave never been in a position to have a lien put on my unit. I am not a trouble customer and I had friends go to them never again. Go to U-Haul.​

Rates just went up. From $120 to almost $200. Because they couldn't raise the rate during COVID…read more They then settled on a $40 increase to $160. Then while waiting for assistance from American GI Forum, they renigged on paying (after claiming they would). Despite being almost two months behind, a 120$ auction fee is applied to my acct along with 2 late fees. Not that it has gone to auction but has the possibility to, as I will pay my bill to get it off the auction list. $518! It's definitely how much a business can milk out it's clients. Been here a year. Truly sad.

Very happy with the customer service I get every time I open the front door. All smiles and happy…read moreto help with anything. I have been a customer here for a couple years and I love that it is always the same faces I see.

Fantastic customer service! Crystal is amazing and super helpful! We are pleased with our…read moreexperience.

Crystal was a big help great customer service. Well kept and clean units. And they have access till…read more9 PM

I stored here for several years. Was always very happy with the service and the care and upkeep of…read morethe facility.

From the owner: U-Stor is the leading provider of clean, safe, and secure self storage mini warehouses. We offer…read moreaffordable solutions for your storage needs. Each of our spaces feature free 24/7 access, an individually alarmed door, and convenient ground-level drive-up access. Our automobile and motorcycle storage spaces are the perfect place to park your recreational vehicle between adventures.

Avoid this location like the plague. The on-site representative is one of the rudest and unhelpful…read moreperson I have experienced in a long time. The rats are everywhere so be prepared to lose some of your belongings. If I were to ever have to do this again...I would never do this location again. U-Haul is down the street choose quality over vermin and rudeness!

I moved all my stuff out June 30th and they're still messaging me that I owe them payment. I don't…read moreowe them anything. I spoke to a representative and they said they would cancel the request but still nothing is happening.

Management is lazy!! We had an appointment scheduled for a trailer hitch at 9:30. Showed up to an…read moreempty parking lot 15 min earlier to my installation. About 10 workers were present chatting. The worker at the desk said they couldn't help me and to get the general manager. He then proceeded to come with a ridiculous chain and hat tilted to the side to deliver the news that we would not be helped because he was the one that does the trailer hitches. Then he proceeded to give the news that he doesn't even have the right parts! Which was false. We had called many shops asking around and they had told us that they had our specific part. We calmly left to the scene of 7+ workers chatting and laughing. Will never return.

I was lied to, given the run around and robbed!…read more I was three months past due on my two storage unit accounts. I received a call on 10/18/25 notifying me that my units were being sent for auction. I called in 10/23/25 to make full payment on both units and was told they were already sold off and my items were gone. I went to the storage units and saw my belongings were still locked inside. I then called U-Haul corporate office and was told to speak to Norman or Manda, but Norman was out of the office and Manda was in a meeting and supposed to call me back. I got no call back. On 10/24/25, I received email receipts for the sale of both storage units. I called the phone number I was given for "corporate" but the call just rang indefinitely. I then called the customer service phone number and was told my units were sold online and the buyer hadn't picked up the items in storage yet. The discrepancy is that the date and time on the emailed sale receipts are AFTER I was told my items were sold off to auction. Why wasn't I allowed to pay my storage bill and keep my belongings???

Lady up front told me I could only pay in credit card and not debit. I didn't have my credit card…read morewith me. I asked again to pay with debit in which she said no. I then drove 6 mins to Arlington and was able to get what I needed with my debit card. Lady needs to retire.

The staff was very professional, friendly, and respectful. The trucks were clean and…read morewell-maintained. The check-in and check-out process was easy. Keep up the good work!!!

The app is totally amazing. I didnt have to worry about…read moreremember the gate code.. Just go in and open and close from the app. Very user friendly and for those that are not technical savvy it is very easy to use.

Staff were very helpful. She answered all of our questions. Process to reserve and rent space was…read morevery easy to complete.

I like this place a lot since I have been here and it's been a month. My experience with Mya was…read moreamazing and me being a business owner I'm glad to have access to my unit when I need to.

Great accommodating service, great communication, had no issues at all when looking for a unit…read more Employees are respectful and polite