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    Public Storage

    3.5 (21 reviews)
    Closed 6:00 am - 9:00 pm

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    Google Review of rat and mold damage and lack of communication

    If I could give negative stars it would be infinity.. Where do I begin? So my husband and I getting ready to move on July 27 from the 3150 location. The property manager refused to view the unit with the dead rats, poop, water leak in ceiling causing mold, and roaches and rodents. Not to mention rat pee on the walls. I'm assuming she didn't want to view it out of fear of being a witness. So John Ramsey (district manager) and public storages overall customer service team has ignored me and I have all evidence to prove this. This week on Monday a new district manager named Brittany Nava calls and says John Ramsey is no longer the district manager. She seemed really nice and showed so much empathy toward our situation and asked us: "What are you guys needing? I will wrap this case up for you and get it closed out so you don't have to go through stress anymore." (I have all this documented with times and call to pull up since all calls are recorded for quality and assurance purposes). I tell her we are requesting the money back from both locations 3150 and 3216 for all the damages and things we had to go through out of our control and sue to negligence on public storage end. I even told her how the 3216 location (right next to 3150 with the same property manager).. was calling me still requesting a payment that I have stated many times reasons I refused and couldn't pay it which were all valid. Not to mention that storage just burned down 2 weeks ago(I have the email) and you are all still sending a bill.... WHAT??? Not to mention I called customer service this week and the lady said John Ramsey was still the district manager... like what?? So now I'm being lied to on who the district manager is. 2 days ago I receive a call from the Vice President Justin Michel (I think). He tells me he has received all my communications and he's going to turn it in to the legal department for our attorneys to talk it over and go from there. He asked me to have my attorney call his. Well yesterday (and I have evidence of all this) I call him because my attorney needs his attorneys name and number to call and long story short he gets upset and says "tell your attorney to google public storage legal department and a 1800 number pops up and have him figure it out." Like what???? And he proceeds to hang up in my face which I emailed him about this today. You guys I have proof and evidence of everything I am saying! I have so many videos emails pictures and notes I have no reason to lie and I have never been in a situation with individuals who lack morals like Public Storage. Yes I want and demand all of our money back we paid for everything due to the horrible circumstances, but also I am big on morals. The moral of this business is lacking and it's sad. They have become so money hungry that they have forgotten about love, respecting people, and doing what's right. Can't get mad though it's in the Bible.. Money is the root of all evil. Rich people get richer while poor people get poorer. But I will continue to push and fight for what's right. I am not a quitter. Someone please email or call me in some way as I would love to share more. By the way: the pictures I attached are the nicer version of the horribleness we experienced Would love to get in touch with a better Vice President who has morals and figure out for my attorney who to call in the legal department. This should not have to even go this far, but it's okay I won't give up.

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    8 months ago

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    2 months ago

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    1 year ago

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    11 months ago

    I went in and aixa greeted me and was very helpful, and nice also very beautiful women.

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    1 year ago

    Aixa was wonderful and so helpful. she is always attentive and can answers all my questions.

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    2 years ago

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    2 years ago

    Great location and customer service from Isabel. Will definitely be recommending to friends.

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    5 years ago

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    3 years ago

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    3 years ago

    It was quick fast and easy. Everything I did was online and I was able to do same day service which was great.

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    4 years ago

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    3 years ago

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    6 years ago

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    11 years ago

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    9 years ago

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    6 years ago

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    12 years ago

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    8 years ago

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    10 years ago

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    10 years ago

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    11 years ago

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    Ask the Community - Public Storage

    Review Highlights - Public Storage

    Aixa was wonderful and so helpful.

    Mentioned in 2 reviews

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    All Storage - Arlington East - Exterior

    All Storage - Arlington East

    (15 reviews)

    Never again will I allow Public Storage to pull me in with their sticky storage rates. On 10/16/23…read moreI moved my belongings into Public Storage, with a monthly rate of $131.00. In just over four months on 2/29/24, I received notice that my rate would be increasing to $176.00 for April's payment. At this point I called and inquired on why it was being raised so quickly, in which case they did what was called a rent adjustment and left the rate at $131.00. By 7/3/24 (just over four months later) my rate increased to $176.00, and they said that there's nothing they can do about the increase. Then once again, four months later I received another notice on 11/26/24 that my rate would be increased to $223.00 and would take effect on 1/1/25. Outrageous! My previous storage facility was also climate controlled at U-Haul, and I stored my items there for six years. Within that six-year period, my storage rate only increased three times starting at $152.00 and ended at $168.00. At public storage within one year and two months, my storage rate increased twice almost doubling what I was paying when I first moved my belongings into Public Storage. On 12/27/24 I moved my belongings from Public Storage to a competitor that is also climate controlled. My rent at the competitor's climate storage is $152.00 a month for an even larger storage unit than what I had at Public Storage. You tried to get me Public Storage, better luck getting someone else with your excessive rate increases. And lastly, the temperature is not cool in your facility. It was always too warm, even during summer months.

    I don't understand I was with All storage since I moved to Texas. I paid my bill on time or late…read more The one time I go past public storage rule due to an emergency they pit a lien on my u it cut my lock then tell me I have to but a new lock. Ummm you should replace my lock due to Injave never been in a position to have a lien put on my unit. I am not a trouble customer and I had friends go to them never again. Go to U-Haul.​

    Public Storage - selfstorage - Updated May 2026

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