if i could give zero stars, i most definitely would! let's see....where to begin...with lots of cons: 1. the hours that are posted here on the website are a joke! there are no hours posted at all on the door! how convenient for the useless mgr., chad, who doesn't answer the phone, no matter the hour or day called!! 2. he's only been in the office 1 time when i went to speak with him about getting the regional vp's phone number, which he wouldn't give me. he said he'd call his district mgr., & the d. m. would relay the message to the r. v. p. that i wanted to speak w/ him about the huge problem i had w/ chad! 3. chad said that it's, "corporate policy to always leave two (2) keys!" but, obviously chad isn't all that big on being a "corporate policy kinda guy" because there was only 1 key in the unit when i entered for the 1st time! 4. this "only 1 key left in the unit" fact was witnessed by the gentleman who came to help me into my unit because chad was "on his lunch break @ 3 p.m.". this man told me, as did 3 others, that chad goes on his lunch break @ 3 p.m. quite often & never comes back nor does he answer the phone as i witnessed! 5. i left several messages, getting the same b. s. message about "returning calls @ the earliest possible time...." & didn't reply to 3 urgent calls!!.... **i needed to get into my unit that day because i had a 20 foot uhaul rented & was supposed to head out of ga by nightfall with all of my items from my storage unit that day....yep, that day but chad never came back to work! i was there for hours trying to figure out how the heck i was going to get into my unit with the one (1) key i had that didn't work!? 6. the gentleman who helped me get into my unit the 1st & only time texted chad, asking for a return text but never received one, as i was standing within 10 feet of him while trying his very best to get chad to do as requested....text him back. this man then called chad & left a detailed message telling him that i'd been there for several hours trying to get into my unit & wanting him to return my calls (three--3) but i never received a single reply from chad! chad finally called him back & i took his phone, speaking with chad about why he wasn't in the office during "so called office hours" & he never would answer my repeated question..... "why aren't you in the office during what "should be normal business hours?" he said that sundays & mondays were his days off & i asked him who his back up person(s) is/were & he said there wasn't anyone available to help customers out of his two...two...2 days off!! really??!! no one to "mind the story for well over 48 hours??!! what??!! what public storage company (no pun intended) doesn't have an employee on duty when the mgr. has 2 days off, leaves @ 3 p.m. quite often, etc? i know, i know..... "public storage" on old dixie hiway, forest park, ga does.... no employee for anyone to help any customer for well over 48 hours!! 7. even more of an issue (if that's even possible) is about the horrible condition the round locking mechanism was in when i tried to get in (same issue on other units too) there's rust in the bottom of the lock & if there's rust there's obviously an issue, 1 where i couldn't even open the lock no matter how many jiggles, moving the door up & down a tad bit, having someone else see if they had the "magic touch, all the while holding their mouth right while standing on 1 foot" but....nope, a man who has the same issue w/ his lock tried but to no avail.... 8.chad told me i could call a locksmith & have the rusted, broken cylinder lock bored out, at my expense!! really??!! my expense when i could have used my 2nd key.... oh, that's right... i was only given one (1), going against corporate policy, per chad's converstion w/ me.... i'd say, wouldn't you?? i did call 2 locksmiths, & it would have cost me $150, which i didn't have because gas have just gone up to close to $4 per gallon!! 8. i had a long, expensive trip, moving a more than half empty 20 foot uhaul because i couldn't get into my unit because "chad was off & not willing to be a "customer-service oriented kinda guy", sparing 30 min. or so to come to the forest park ga, location to help a senior citizen, single lady with stage 3 cancer out..... or any backup employee who might have been "not like chad" but, maybe, maybe more customer-oriented!! nope....no back up whatsoever!! all chad kept repeating...."hire a locksmith..." why should i have to hire a lock smith when the bottom-line is... 9. if..if..if.. chad had followed "corporate policy" & left two (2) keys maybe the 2nd key, that i never, ever was given, could have opened the rusted, broken lock??!! of course, that wasn't ever known/tried because i didn't have two keys, per "corporate policy" but only one...isn't that against "corporate policy"?? just asking a very good question, wouldn't you agree?? 11. all my stuff is still in forest park, ga to no fault of my own... read more

Thank you Christina for your service today, I appreciate your patience, and efficiency!

I had my things stored at this facility and everything was destroyed the unit had an infestation of rats as well as mold because of flooding I lost everything and the insuran company is the worse I am to receive only 250 with a 100 deduction this is absolutely horrible and unacceptable I have to seek legal help to recover my losses . read more

Facility is very clean, organised, safe and easy to access with access code. prices are very reasonable and affordable. read more

Shay, the on-site manager in the Forest Park, Georgia business, handled my new account very well a few months ago. This is the Public Storage at 4889 Old Dixie Hwy. Then this week I am moving out of the storage unit. And she did a wonderful job at helping me do that also. She took the time to go over all the details. When someone is efficient both when you are coming to them as a new customer, and also when you are leaving them, that is very good. The best. AB read more

The location is a Great place , Well kept &Clean Public Storage has a lot of Hidden Fees The Property Manager for this location is rude and unhelpful. Don't sign nothing until property manager explain everything Example You have to buy a Lock You have to buy insurance so your email that you get and say what your move in total will be Add hidden fees to that read more

This is very convenient location, good prices, clean and well kept. Tanica in the office provided me with outstanding customer service!!! She's very friendly, professional and helpful. I would definitely recommend this location to all who need storage. read more

I have been at this location for over 2 years. First incident someone stole the radio antenna off my RV, I was never compensated for my stolen antenna after complaining to management. someone took a crap next to my RV and wiped their butt with a paper towel and left it near my RV door and right now there is a abandoned couch and a tire next to my RV. I have complained by email and in person, but the items are still next to my RV. They have went up on my rent 2 times in 2 years. Rent here at your own risk. read more

This location is the best!! Bria, the property manager gave my wife and I AWESOME customer experience! The property is fairly clean and well maintained. Bria made the experience so easy and quick! I would recommend this location should you need a nice and affordable place to store your valuables. read more

This place is great. They were really helpful for my needs and went above and beyond with great customer service. I would recommend this place to everyone. Good security (gate access until 9pm), Clean units, and great staff. I think i made a good move from Uncle Bob's to Public Storage. read more

This location is great...especially the STELLAR service we received from Nathan! He was extremely helpful, courteous and detailed when explaining the process. The location was well maintained and the unit we were assigned, very clean. Of course it will be better when they upgrade it to a climate controlled unit, but other than that, not one complaint! read more

Dirty and nasty. Halls of interior units are NEVER cleaned. Tried and couldn't get light fixture on the inside of unit repaired. They are only interested in taking your money every week. Avoid at all cost. read more

This Place Is Really Good. I Got In, Did My Paper Work And They Got Me Right In! I Really Want To Thank Cinquetta (Cece) For Helping Me Out! She's very Nice With Great Customer Service! read more