Public Storage:
After being a paying customer for over 2 years - never being late paying my bill - I picked up my belongings from my storage units (2 of them) on Tuesday, 31 July 2012 from the Public Storage located on 7420 San Ramon Rd., Dublin, CA 94568.
I scheduled a pick-up on-line for 12:00 p.m. and arrived with a truck at 12:30 p.m.
At 1:30 p.m., the clerk walked out of her office and begins hounding me about being out of the storage unit by 6:00 p.m. and wanted to know if either of the units was empty, yet. We had the small unit empty, but were still working on the larger unit. She walked upstairs to inspect the unit, came downstairs and condescendingly stated that I have to have everything out of the units, nothing in the hallways, nothing left in the unit. I replied that that was the plan. She proceeded to lock me inside the gate by cancelling my code at 2:00 p.m. in the afternoon! She proceeded to hound me while moving pieces of furniture. She came outside and started pointing at the trash (tape, packing wrap, etc.) on the ground and wanted me to pick it up while we were trying to load heavy furniture and every 30 minutes wanted to know if I was going to be vacated by 6:00 p.m. At 4:30 p.m., she threatened to lock me inside the parking lot if I wasn't vacated by 6:00 p.m. I pointed to the remaining furniture outside and stated that we were still working. She replied that there is no need to get nasty. I agreed and told her that is correct, there is no need to get nasty. I requested a business card for her boss and told her that I was going to contact him/her. She stated that she did not care. I told her that I know she doesn't care. With only 1 table left, the industrial elevator stopped working. She stated that we exceeded the weight limit and that I will be charged for repairing the elevator. The hired movers replied to her stating there is no posted weight limit in the elevator - I inspected the elevator, there is no posted weight limit. She contacted her boss, Mr. Venable, to see if I should be charged.
This employee is appalling. I am writing this formal complaint - and posting it on the internet. I am verbally telling everyone that I know not to use public storage. For the record, I do need storage in the near future and I will never use Public Storage again.
The days of threatening customers and treating them with disrespect and contempt are over. In retrospect, the short time I spent in California reminded me why I left California - there is no place in the United States for a business like this. read more
