First time I have rented a storage unit and Nikki made the process very easy. Showed me the unit I rented and how to get access.

We rented a storage unit and the very next month they raised the rates. They provide no notice of payment increases. Look at how they rape you in fees on a monthly basis. They are crooks!!! read more

Public Storage - Self Storage Near Me - Cincinnati, Ohio

Was quoted a price for a storage unit and only after a few months my bill went up over $30 on a unit that I was paying under $100 for. My unit leaked water when it rained. The lining inside, on the ceiling kept falling upon my items. When I first complained, they only offered three thin plastic drop cloths, which was vastly too small for the area. The "security" gate which is to limit traffic and secure outside units was broken often. Either it was wide open, allowing anyone with a portable grinder the ability to steal someone's belongings, or, it was completely locked closed during hours of operation and we weren't able to access or items. The on-site management was indifferent and any attempts to reach above store management was in vain. The DM never answers or responds to issues. But as choices go in the area, you normally expect to only get what you paid for, but in this case, we are more than happy to be arduously cleaning out our unit. read more

I had to cancel my Public Storage unit on last minute notice. Tsvi, the manager, was incredibly helpful in helping me get refunded on the lock. He's a good guy, and will answer any questions you have regarding the rental process. Thank you, Tsvi. read more

I was sent a link to sign up online and access the storage unit without having to deal with a person. I paid for it online and never see it received any information. I called customer service and they were no help. And insisted that I hadn't paid yet. So I then signed up again online and got the access codes I needed. I was unable to find the unit. I tried to get assistance at the location from a person during office hours, but no one was there and I waited for an hour. I then called customer service again and they told me that they were probably on lunch, it was 5 o'clock. I was an able to get access to the unit that day. I left a voicemail for the property manager. I reached out the next morning to the customer service line to inform them that I had been charged twice. The woman on the phone told me she could only see one charge, I assured her there was two she told me that that was an issue. I would have to deal with my bank. Still hadn't been able to access the unit. I spoke with several different people. No one helped me. I couldn't use the app it was faulty. I was just passed around and no one would help me. The unit is incredibly cheap but that is because they have no customer service and if you have a problem, you'll have to figure it out by yourself. read more

I was told my payment wasn't due till October 15 which is today but when I get online i see that I'm being charged a 20$ late fee I was never made aware of the late fees being 20 per day I would of never agreed to nothin like that at all read more

Do not use this storage place. They have raised my payment every year by 20$ and never seem to be in the office to give any kind of assistance. There are plenty of other units that are cheaper, more clean, and easier to work with. The place is a rip off read more

Just received notification my bill will be increasing 123%. Do not rent here. When you come in to pay there are extra charges like you have to buy insurance and can only use their locks @ $20 a piece. These people are crooks and misleading. My unit cost just went from $188/month to $232 not including tax!! read more

I rented an outdoor storage unit here. All of the outdoor units have some sort of insulation on the ceiling that falls unto your possessions. This creates a lot of dirt/dust. Also my outdoor unto leaked inside when it rained. I decided to move out to a climate controlled unit elsewhere. read more

Tsvi is always helpful and very friendly when I go there. He also has asked questions to make sure I get everything I needed so I didn't have to make more trips. read more

Tsvi is awesome and always so helpful! Great place, clean and secure.

BEWARE- WATER DAMAGE! I am so very disappointed in Public Storage. On December 8th, 2018 I went to retrieve some items in my storage unit, to find that my sectional couch, box spring and leather chair/ottoman had all been damaged by water and was covered in mildew/mold. The smell was gross and the couch and box spring were still damp. I went immediately to the office to get Tsvi (property manager) and he followed me to the unit to look at the items. He informed me that I would have to contact the insurance regarding the issue to file a claim. I couldn't believe that there was absolutely no assistance or offer to move me to another unit, as it was more than obvious water was leaking/coming from somewhere out of the ceiling. I immediately moved the remaining items out of the unit. Don't waste your time or money- very poor customer service and very disappointed. read more

I reserved a unit online. When I went to pay for the unit I was told there were additional charges that were not listed anywhere on the website. I was told that I had to buy insurance from them for an additional $15 for the first month. Like anyone spending money should do I asked the employee why. She told me that it was required, which is not really an answer. I said that it was false advertising since the price was not the agreed upon price on the website and because administrative fees were mentioned but nothing about insurance. I decided $15 was an annoying hiccup but nothing that would stop me from purchasing so she took us outside to look at a unit. Once at the unit she asked if we had a lock. I did however I was told that my lock wouldn't be sufficient it had to be a particular type of lock. This is when I asked why wasn't that mentioned in the things I needed to bring with me section on the website. The employee told me that the corporate office books those and they don't tell you. I told her I confirmed my appointment with the GM of this location on the phone and he didn't tell me to bring anything else either. Her response was that they don't care about customers, they want you to have to buy the lock from us. While this may be true, I don't think it's a valid answer to my question. We go back inside and I ask to see something in writing that says I'm required to have their insurance, I'm already paying for homeowners insurance which covers a storage unit and I was with another person who purchased a unit from them and they did not pay the insurance fee. This is when the employee's attitude changed I asked for corporate's number to file a complaint and was told that they did not care what I have to say that they would just hang up on me and "transfer my call back to the phone here" I said I wanted the number anyway and she said she did not know it, the only number she had was her manager's. That is when I decided that poor customer service wasn't worth a cheaper price. I'd rather pay extra then be treated how I was and I told the employee such. I told her I understand that my questions may have frustrated her because she did not have the answers to them other than "because you have to" but that does not mean she needed to take her poor training out on me. There are plenty of places in Western Hills to store your items and with better service. read more

Tsvi was a big help and really friendly. Wasn't thrilled with the insurance they make you get because I didn't see it anywhere on their website when I was pricing units. But, its a short term storage so I went ahead and did the rental. Not sure if other places would tack on fees you weren't expecting but figured they would. read more

Tsvi's courtesy and friendliness make it a pleasure to deal with this Public Storage property. We have used this particular location multiple times over the years and have always been satisfied. The climate-controlled units have kept valuable furniture and antiques in perfect condition. read more