Really helpful the people working there. Very clean location as well. David and the bigger guy were very kind and helpful. Great public storage! read more

Reckless Conduct. Subject: Call for Testimonials - Public Storage Mice Infestation & Negligence. NYC Investigations must happen. DOB mice infestations are not enough. Public needs to be warned about this company and their Gross Negligence If you have been impacted by mice infestation, price gouging, or other misconduct at this Public Storage facility, a group of us are working to communicate with NYC Council and the Department of Consumer and Worker Protections to hold the company accountable. We are collecting testimonials, and experiences to document the scale of their negligence. We know for a fact that over dozen people were moved out of this facility. They made our lives a living hell, and have not been held accountable for the destruction and disregard. Please send details to: miceinfestationps@gmail.com. . If you want to share your experience and or be a part of our collective action/advocacy- please use the above emails. . 1. Department of Consumer and Worker Protection (DCWP): You can file a formal complaint about deceptive or negligent business practices (storage companies, contractors, service providers, etc.). 2.Escalate Beyond Small Claims/ Civil Court If damages exceed $10,000 (the small claims limit), you can file in Civil Court or Supreme Court. 3.Attorney General of New York (Consumer Frauds Bureau): They can investigate companies for systemic negligence and consumer harm. 4.Collective Action If other people have been similarly harmed (e.g., at a storage facility), you can: Organize a group complaint to DCWP, AG, or City Council. Contact consumer advocacy group Legal Aid). Explore class action if enough people have similar damages and or have experienced similar neglience. We are in the early stages of collecting. So please email. Share evidence, stories, helpful if you have photo documentation. Key Points: We have heard that a dozen tenants had to move out (in one east NY locaiton)--some were reimbursed, others were not. Public Storage offered me only a $25 credit despite the thousands of dollars in damage caused by a urine-saturated, mouse-infested unit. I lost over a week of work cleaning up after the recklessness and neglience. The company failed to notify tenants in a timely manner, despite knowing our units was considered a "hotspot." Mice carry Hantavirus, a dangerous pathogen. Please wear gloves and masks when handling belongings. It was heartbreaking to see families carrying in cribs and baby clothing, unaware of the risk. This facility has over 1,000 units and is part of one of the largest storage companies in the country. Their negligence cannot go unchecked. What You Can Do: Email your experience to us at miceinfestationps@gmail.com . File a complaint with 311. File a complaint with NYC Department of Consumer and Worker Protections. There should be compensation for your losses, not long laborious insurance forms File a small claim against Public Storage if you've had to cover moving or cleaning costs--this is straightforward and often effective. Spread awareness: Do not store items at this facility until the infestation is properly addressed. Together, we can build enough momentum for City Council and regulatory agencies to investigate and enforce stronger accountability for this company and the industry at large. read more

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Horrible company! Always going up in price despite any changes to their facility. 3 years with and I was late due to an error on autopay, they refused to refund me the $20, now they no longer have my business. I do not recommend this place to anyone!! read more

Ravon was fast, helpful, and friendly! Best storage experience I've ever had. He made moving in a breeze. Thanks Ravon!!

So horrible every year they go up I started at $75 eight years later I'm paying $150 it's insane if you're a day or 2 late with payments they threaten to put your stuff in auction I don't recommend this place customer service is really rude not helpful read more

A HUGE thank you to Jeremy at the 2696 location. I went in to secure a smaller storage unit in addition to my initial storage unit and he was able to help me secure the locker right next to my existing one making the transfer process super easy. He took care of me in less than half an hour and was completely thorough start to finish. He was an absolute pleasure to work with and has the most amazing can do attitude. If you need help securing a storage unit Jeremy is your guy! read more

The facility is clean, BUT...and its a BIG BUT...your monthly rates are often raised twice a year, usually over 10% for no reason. Ask if they have a lightbulb because the single light bulb in each room has burnt out, and you will be told that you will need to replace it with your own lightbulb. read more

Great service and super easy, low stress for someone that hates moving! Very helpful people and clean facilities.

Brian is hands down AMAZING!!!! He's so knowledgable, friendly and professional at the same time. Let alone he injects humor into your interaction so it makes the process less stressful. I have had my fair share of experiences with storage units, but i will ALWAYS use this one and hope I never move out of Brooklyn JUST so i can deal with him. He's a real gem. read more

I just rented here today thus us my first time using storage. Shadae and brian helped me alot. They were nice and helped me with everything i needed and great price too. read more

The staff was extremely helpful. It is a clean facility that feels secure and of course it has Great pricing compared to others. The price was exactly what was told to me originally over the phone unless like some places that have different pricing once u arrive. Definitely should check this storage out read more

I have been with them about a year now. Love them ! Great staff, Clean building. Csn recommend.

Excellent place, helpful staffs although they can be a little slow but clean establishment

Storage facility located at the end of the Jackie Robinson Parkway thus easy aceess to the free way. Tyneisha help me with my storage needs from start to finish. The rest of the employees are courteous and friendly. The issues with this facility on Fulton street is the loading bay can only fit 2 full size trucks. There is a long wait for the two only available freight elevators. Not the best place to be on a week end. The manager lacks customer service skills and is abrasive when asking help from him. Seek help from other employees and avoid the operations manager. This facility is NOT military friendly. According to the Department of Defense Deers enrolment I am considered and active duty soldier assigned to Military Police Operations in Ft Hamilton. According to Public Storage verifications systems I am not even in the Armed Forces. Overall, great staff. The only recommendations I have is for this facility to change its operations manager and for corporate headquarters to provide aditional funding for dollys, hand trucks and large size moving carts to be readily available. Thank you Tyneisha for all your help. read more

Public Storage - At Public Storage socialializing with the staff. Picking up my rental contract. - Self Storage Near Me - Brooklyn, New York

Elijah was great! He helped relieve so much stress. Excellent service! The summer sale helped as well. I feel secure knowing my belongings will be held here. read more

Find Brian! He's outstanding and super helpful. I cannot recommend this place enough - super low stress. Staff was ultra-courteous.

Tyneshia, Brian, and Andre were amazing. Service with a smile (and a few good laughs).

Ms. Keyonna is the sweetest person I've met. She was totally helpful with al my needs and questions. I be leave she said she was the reveal manager. I tell you, you did an amazing job when you hired her. She's going to be the person that keep your customers coming back. Because of her I give this place 5 stars. Customer service is a huge plus for me and she won me over. read more

This place is horrible. Been a customer for going on 4 years at this location, they don't even follow their own policies. They close up the place an half an hour early before closing time. Rodents reside here which mice/rats managed to bite through some of the stuff that was begin stored. The rent is constantly begin raised so please be prepared to pay an arm & leg. But last but not least for a late payment of $12 they auctioned off my unit unbeknownst to me.... a valuable customer of 4 years with all my important information and family airlumes. All for $12 which was only 1 month late. These people have no type of morals and a very unethical policy/tendencies. This past Christmas the store manager was laughing and making jokes about putting people's units with their personal belongings up for auction for Christmas. Also at the fact the people were at this storage facility crying because their belongings had been auctioned and that they couldn't get them back..... please everyone be aware! read more

I give this place four stars because, I don't want Yelp to think that this is fake. I recently utilized their services and it was really a five star experience. From the start the representative on the phone was personable and very helpful. When I arrived to move in, I encountered Yetunde who was so pleasant, helpful and easy to do business with. The only issue I have with this place is that in my opinion it closes too early . Also, I was given incorrect information about the cost of a few extra days at move out. However, Michael went above and beyond to resolve the issue. In spite of the one incident of misinformation, my overall experience with this place exceeded my expectations. The customer service level is truly top notch. Kudos! read more

My locker was sold illegally. I left for Hawaii with two suitcases and a carry-on. Everything else I put into a storage locker with Public Storage. So much was lost. I hate Public Storage now. I rented unit to put all of my belongings in while I was traveling. After paying 23 months for the unit, I received an email explaining my auto payment did not go through because of a credit-card update issue. When I was able to call in to address the issue, the person on the phone then told me my unit had already been sold at auction. I was very surprised to hear my items had been auctioned off because I had defaulted on less than two months, and in the past, when I defaulted because of a credit-card update issue, there were no problems with just updating my billing information. I called Public Storage several times, and I have received different versions of what Public Storage did. Depending on which story to go with, Public Storage violated two or more Illinois laws. First, under the Self-Service Storage Facility Act, once in default, I should have been notified by verified mail or electronic mail that unless the claim was paid, the unit would be up for auction. In the phone calls I had in the months after the auction, I was told that neither a letter nor email was said to be sent warning me of a possible auction. When I was finally able to reach a district manager on Feb 2, 2016, she informed me that there had in fact been a letter sent on December 21, 2015. What she says might not mean anything, as the letter might not be compliance with law. Nevertheless, even presuming a valid notice was sent out, the transaction is still in violation of Illinois law. Under the Self-Storage Facility Act, even IF a lein notice is sent out (which has not been established here), the demand for payment cannot be less than 14 days (770 ILCS 95/4 §4.C(4)). Then, after the expiration of the time given in the not, an advertisement of the sale shall be published in ... a newspaper... and the sale shall take place no sooner than 15 days after first publication. 770 ILCS 95/4 §4.E(3). Therefore, under Illinois law, the sale cannot take place any sooner than 29 days after the letter was sent out. The sale took place after 3 days. I have reached out to the Better Business Bureau, and I'll hope to update when Public Storage replies. read more