Today I was treated by the most arrogant, insulting, and disrespectul woman on earth at the Clark…read moreRd, Sarasota location. As I entered the office to inform them that I had emptied the contents of my unit, this woman continuously interrupted me, and started screaming at me to "Get out"!!!!! at least ten times. She accused me of blocking her gate, which I wasn't, as my wife who was following me had no problem driving through. This woman should be fired immediately if you intend to maintain good relations with your customers and ultimate success. As a result of this encounter, I will never use your services again, and will advise my extended family and my 29 employees to do the same. I would encourage management to review the video of this encounter, if available, which took place around noon May 9.

Kayli at Extra Space Storage on Fruitville Rd is wonderful to work with. she goes above and beyond…read moreto assist you. I highly recommend this location for storage needs. Katie Mazzella

This is the second time renting a unit from Space Shop Storage in two different cities. Both are…read morevery secure, clean and well maintained. I would highly recommend.

I started out paying $22 a month 4 months later it jumped to $90 a month I called they brought it…read moredown to $50 a month now 6 months later they raised it again to $99 a month that's another 100% increase and rent without notice. I don't know how anybody can double your rent and feel comfortable about it. But apparently they do I will be moving out ASAP

We rented for three years from Big Jim's, Lakewood Ranch in hope of making Florida our home. We…read morenever did move so decided to donate items. I originally went to unit on 5/7 and talked to Gracie, she said Sharon will be back on Monday 5/11 and will call me. I didn't hear from her so on Monday around noon I called her. Sharon (Manager) SAID NO ONE TAKES BEDS AND THERE IS A 350.00 DUMPING FEE. She wanted me to sign abandoned paperwork on the unit. Guess what I found a Charity and they came and took everything on 5/19. My billing went from 5/15-6/14, and they charged me my monthly rate of 158.00.(3 days) Over 3 years Big Jims has made a small fortune off of us $5688.00. but still took their 158.00. I tried reaching out to their Corporate office listed in SARASOTA FLORIDA, 941) 379-8470 (Primary Corporate & Sarasota Line) phone number disconnected. Good Luck people, Shame on Big Jims! Thank you Donna C

EXCELLENT Storage Facility. Beautiful spotless building and fantastic rates. That alone makes…read moreit rank highly with me, but the best part about Big Jim's is the staff. Sharon and Matt were unbelievably helpful and just made everything so easy. I have never had such stellar service at a storage unit place EVER. They go above and beyond.. Knowledge, Efficient, and 10/10 for service with a smile.

I would never recommend using this place, unless you have cheap things that you don't care about…read more We have been waiting since August to be reimbursed for damage to our belongings due to a leak. This impacted several customers and we're all STILL waiting for the money that they owe us. They have come up with more excuses as to why they just can't quite pay us what they owe us. Stay away.

I would give the Lock Up 4 to 5 stars for cleanliness and the staff. However, the price of my unit…read moreconstantly goes up. I had to go down to a smaller unit already just to save money. My first unit went from $120 up to $160 plus tax over the course of the first 2 years. Now I changed to a smaller unit (size of a small walk in closet) and that went from under $100 to $117.00 in less than a year. I am nervous for it to go up again before I can get down there and empty it. When I called to ask why it keeps going up she said they have competitive dynamic pricing. So as soon as I can get a flight to FL I will have to get rid of my storage. If it were more economical I would just keep it. Not their fault but when I went to down size both dumpsters were filled to the top with personal information from a guy who had a unit for his accounting business. We had to make many trips to other places to dispose of any garbage. The very nice employee explained what happened but it was definitely frustrating.

We have used this storage facility twice, over a period of several years, and have had a great…read moreexperience with them! We have also rented U-Haul trucks here several times with equally good results. The Area Manager, Katy Quinn, has been incredible to work with --- she is knowledgeable, caring, and very attentive to the needs of her customers. I highly recommend this business and wouldn't hesitate to rent here again if the need arises!

Service and availability of units was exceptional. The access hours are sufficient for my needs.read more

This place is ridiculous. I showed up with a truck load to put in my new unit and was turned away…read morebecause the power was out? This is an outdoor access garage that requires no power. There's a guy in the office waving to us who won't come to the door. If they don't have a bypass on that gate for when the electric goes out then they are idiots. This is Florida and the wind knocks the electric out all the time so I have to rent a truck on a different day and pay more money? I took today off and I have to be out of my apt Sunday and could be charged more money if I'm not. In other words these people are costing me hundreds of dollars. Don't rent here they hold your stuff hostage for ridiculous reasons. There is zero reason that I could not access my unit today. I called the corporate office and they were not helpful.

The units are very reasonably priced and clean. The staff is very friendly and helpful. They will…read morehold a copy of your unit key instead of telling you you're out of luck and charging you a bolt cutter fee. They will even help you unload things into your unit if you need it. There is an after hours "lounge" with restrooms and bottled water. They will even accept certain deliveries for you. The place is highly secure and very clean. I'm delighted. I will be renting an additional unit soon!

They let meth addicts live in their units. It's pretty annoying when you try to move your…read morebelongings and there are people hanging out like it's their own house, and griping that you're making too much noise in the middle of business hours smh. Really sad

I paid a lot of money for a airconditioned unit , outside drive up garage style, I cleaned the…read moreunit when i moved my stuff in ,as it was filthy. I even cleaned the air con... Moved nice things in it only to see the specs of MOLD coming out of the air con and landing on my boxes , covering etc... Got the heck out of there. Of course there is no reimbursement for anything. They should have new air conditioners that have a service plan attached and they would surely have low turn over!

What a rare spotless jewel here in Sarasota! We truly know storage, how to analyze-find quality…read morestorage for we had storage outside Boston 4 years, fifteen years ago and South of Minneapolis in Burnsville, Mn for 18 years/ just moved all 6000 cu ft to St Michael north of Minneapolis end May. Joe's family has owned this property for 22 years. Family owned storage facilities are the VERY best especially if professionally impeccably run like Sawyer. I rented from Public storage until this year in Minnesota - - they raised my rent 50 % in May to $1500 a month for 2 thirty foot deep temp controlled units after being a loyal customer for 18 years!!! 4 years ago the top middle and local management throughout Public Storage that had worked for years, suddenly ALL quit in 2-3 months, and then rental rates sky rocketed each year. This is happening nationally with all giant corporate storage companies! I now will ONLY use top quality local regional family owned storage companies. This facility originally was an ice skating rink then a post office. They retrofitted it into a spotless, perfectly lit, very very well air conditioned/ fully temperature controlled medium sized facility. The front door slim door mounted security key pad is very easy to use. We have been coming to Sarasota visiting in-laws for 35 years and never knew this building and street existed. It is very nicely tucked away hidden off two quiet small roads. Security outside and inside are excellent and someone is in the office/ facility daily 9-5, saturdays 9-12. I feel 100 % secure here coming solo ( over age 70). Location is excellent if you live in Osprey, Sarasota, Siesta Key, Downtown Sarasota and worth the drive if you live in Longboat Key. Enjoy!

I rented at this locally owned storage place very recently. Joe, the manager, goes above and…read morebeyond! He helped me the night I moved my stuff in and when I was at the wrong storage facility next door, he guided me, and we laughed about it later! I had a problem with my door code and he fixed it quickly. He is a phone call away! Never had any issues there in the 2 years I used them! I would refer anyone to them. I went there all hours and always felt safe. Great value compared to some other places I called around town too!!