My experience with another storage company: The storage unit I reserved 2 weeks ago (didn't require a deposit) was $113 for a 10x20, and when I couldn't pay for it today (revealed reason was because they were closed for rentals and had no staff on) I was looking on the site to see the 10x15 the rep on the phone was telling me about because my 10x20 was magically not ACTUALLY reserved, and that same 10x20 unit was now $200 the day after a HUGE hurricane. Hmmmmmm. 2 week difference, a storage unit not like a flight, bus, or train ticket, After a storm where people may literally be losing their homes and trying to store what they could actually save, the price has jumped $87/mo? Don't ever use NSA storage. I was taken care of down the street at Extra Space Storage, and although they had to close today at 1pm sharp they stayed a few minutes extra so we could finish in the dark because they had no power the whole time. Much better experience, and the prices make much more sense. The rental process took only minutes, and the young lady I spoke to on the phone to make double sure I actually had a unit for the movers to unload into was so sweet! She was almost surprised I was asking if they were open lol It's a service, that woman was not from the location I went to but she has no idea how big of a panic attack she thwarted. Overall, very very very satisfied with this rental process, and super appreciative that they waited an additional 8 mins before locking up so we could jet out. They deserve praise! Hopefully they don't get in trouble for this act because I fly out to move 6 states away on Monday and didn't have any other options while movers were LITERALLY en route to my apt to load and this unit was a literal lifesaver as well as money saver read more

They stated the price was not introductory and even told me they would not raise rates, Soon as the first 4 months I was made to pay upfront passed the price went up over 40% I am moving out obviously and will NEVER use or recommend these crooks again. Bradenton Florida st rd 64 east store read more

I'm a new food truck owner and am so pleased to have found City Wide! I'm able to park my truck in a large lot that also gives me access to power that is just for my truck. This is a huge win since I keep coolers on board my truck that I need to keep on. I love the flexibility of no contract and found the terms to be very easy to understand. The 24/7 keypad access, plus the abundant cameras, makes me feel very secure. I also appreciate the professionalism of the staff and their helpfulness. I'm so new to food truck ownership and they've been a huge help in assisting me with my specific needs. read more

As like the rest of their reviews, they bait and switch. Offer you the lowest prices around but then go on to raise your rate 60-80% in 3 months. read more

Trying to find the right storage unit for our jet ski was not as simple as I thought. The options varied in price for the same size unit (10x20 or comparable) within a $120 range. And I also learned that these prices fluctuate like the stock market....moving around with each facility's supply/demand. The top end did come with electric and water available (which would have been nice for cleaning the ski) but there were no units available. And I wasn't willing to pay $300! We found the unit at Extra Space Storage to be the best compromise: good location, clean, friendly and helpful staff, good security with an in/out time of 6am-10pm, and no long term contract. In fact, most every place we checked had no monthly contracts. And the price (so far) was the most reasonable (even with the current deals going on with every facility). All in all, this place was a great decision - just wish we could have access to a dang spigot. Oh well! read more

My mother and I recently had need for storage. I had stopped by the office and spoke with John. He was very helpful and spent a lot of time determining what our storage needs were. He gave us a tour of the property, showed us some units, and explained exactly what it would cost to move in. We didnt need the unit until about 4 weeks from when we had talked to him but he said it would be no problem and he was able to reserve the unit we wanted without having to put deposit down. He made everything so easy for us. I also wanted to thank him for the bottled water he offered us. It was very much appreciated. Update- my mom completed her stay and was very very pleased. John was able to prorate her rent payment to the time she planned to move out. I would recommend this Extra Space without hesitation! read more

Called for pricing and spoke to them 3 times over 2 days and got pricing each time. When I finally booked it and showed up with my movers, 3 men and 27' truck AND started them unloading, they hit me with an extra $15 a month for "mandatory" insurance coverage. This was one of the people I spoke with and didn't confirm or deny what they did. They just said it's mandatory and felt pretty comfortable they had already boxed me into a corner since it would cost me an extra $200 to pull out then and find a new storage location with the movers on the clock. This extra charge was never mentioned before I got there on the 3 separate calls. Very deceptive of them to play games like that. Don't trust them ! read more

i have had such a positive in my initial transaction, i decided to renew and upgrade my storage space. when i walked in to speak with the representative, i was greeted by a gentleman named mike. he was very welcoming and very kind. we discussed the possibilities of my new needs. he assisted me and answered all my questions. we found a unit that would be good for me, and we transferred my unit and i move in tomorrow. i appreciate his expertise. i cannot say enough about how pleasant this transaction was. THANK YOU, MIKE!!! read more

Previously rented a large unit from them, downgraded to a 5x10. Get to unit no light inside. Called front ofc...told no lights in this size unit....WHAT? AND WHY NOT?. Sad, that I'll have to bring a flashlight or small lantern with me when I go next time. SMH read more

The web special definitely compelled me to rent a unit because I was able to reserve a week out without deposit. And when I showed up, John accommodated my needs even more by giving me a unit that was easily accessible. My only negative comment would be similar to other comments regarding the "insurance" as it was not mentioned until we had already done all of the other paperwork. Not sure if this is corporate procedures, or the local facility. Regardless, the insurance should be provided during the process of obtaining pricing. read more

Thought extra space storage was open until 6:00 on Saturday so my husband and I decided to swing by. Shame on me for not verifying the hours, as we were pulling out a gentleman waved us to come back. I thanked him for opening up his office to us, especially after he had been there all day. Come to find out he is the store manager John Fitzsimmons! What a pleasure to work with. He was friendly, accommodating, helpful and kind. We rented a unit right on the spot. Will be referring my friends. Thank you John read more

Gray place... Really good service. Not sure about the other review but I use my homeowners policy with State Farm which covers my stuff anywhere it is. Just had to show proof of insurance read more

dont rent from this storage co. they tell you that there is no set increase for when rent goes up. its based on market. fine. but what they dont tell you- if you are late, you are charged an entire months storage! there is nothing in the 5million documents you have access to either. there is no letter , no email. it just appears on your account. you have other options! do not rent here read more

I don't know what darren b. is talking about. I never had an issue. The insurance was optional. As a matter of fact I had a homeowner's policy and used that. Why would you not want to protect your valuables anyway? The place is very clean. I felt it was managed very professionally and would recommended to anyone. read more

Maryann and John went above and beyond via our long distance phone calls and emails. When we arrived from NY everything was as promised AND they were able to accommodate us with another indoor unit that we found we needed. I would recommend their clean, safe, professional facility with 5 stars. read more

great people, great service, great place! it was exactly what we needed when we needed it. information over the phone were clear and confirmed in person. recommended. read more

Would give zero stars if I could!! Thought the manager was fair. Turns out he is a very dishonest man. He had issues with my son, understandably as my son was at fault by not following hours properly. We had agreed to find another storage facility for his belongings. The next day he called a false burglary in progress report to the police when my son went to retrieve some of his items. When that didn't work out for him, he later cut my son's lock off of the unit and replaced it with his own. He told me that he had to come in during business hours to get the key. When my son did come during business hours, he would not give him the keys. He said he mailed them, then had him trespassed, then mailed the keys to my house. We were locked out of the unit for 5 days while awaiting the arrival of the keys. Very shady manager!! If I had the money to hire a lawyer I would have as I do not believe it to be legal to lock us out of our paid unit. It is also very difficult to move out when you can't get to your belongings. read more